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April 2024 by Samantha Briese
I honestly dread dealing with propane companies. Propane is ridiculously expensive and we sometimes can’t place and order when we should. So in turn when we finally are able to place and order by the time we even receive what we pay for upfront we always run out. Only solution I’ve been given is to just order at 20 to 30%…even though I’ve explained we sometimes just can’t afford to pay right at the time we are at 20 to 30 percent. Also can’t afford much over a minimum fill because life is expensive and dropping) 5 to 600 dollars at a time sometimes isn’t feasible. Regardless we have run out multiple times even though we pay ahead of time. ..I’ve complained, I’ve begged pleaded and they literally do not care if you are out. They don’t care if you have kids, they don’t can’tif you can’t pay unless it’s right when they want you too. Oh and also if yo run out the only other option is to pay another $150-200 dollars for them to do an emergency fill regardless of the fact you literally just dropped already 5 to 600+ for propane already. I absolutely hate dealing with ferralgas . End of story.Just gonna add the fact since I’m already here. I placed an order again we were low. I was in the hospital with my at the time 9 month old daughter for RSV. I had also had my son home with RSV. We ran out of propane. I called ferrallgas because we had placed an order and were simply waiting on it to be delivered. I explained the situation (and at this point I had already been in the hospital with my daughter for 4 days, hadn’t seen ppl son or fiance either) ferrellgas WOULDNT do anything further did not care about my situation in the slightest. And simply said I could pay another 150 to 200 dollars for the emergency bill. I literally BEGGED this woman (who was a manager) to try and do something for me. I wanted my son to be able to be in a warm house while he was sick too. I was off work as well and so was my fiance …all I can say is they SIMPLY DO NOT CARE. Only if you can pay. Worst company I have ever dealt with in my entire life
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April 2024 by Dan Fox
Been with Ferrellgas since 1993. Great service and fair price. A number of years ago , a technician responded to an emergency no heat call at midnight. 20 degrees outside. He was there in 30 minutes. Need I say more!!?
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December 2021 by Dana McCarthy
Emergency line doesn't pick up when an emergency refill is needed.
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December 2019 by Christina Hinshaw
Great prices and the service here is great! Moving from Texas I had no idea about Propane and my tech was very helpful in helping answer any questions, and he was very friendly also! Thanks for keeping us warm!!
