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“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“Called before hand to explain my issue, knew what my problem was and gave me a fair price. Very nice and helpful when I got to the store and it only took around 15 minutes.”
“Came in to upgrade my phone and Jonny made it super simple and quick and it didn’t feel like I was there forever. Thank you for the great service Jonny!”
“I brought my Laptop into Xpress Cell for a repair. I needed a new back cover because the current cover is cracked. I received a callback for pricing and had a hassle free time.”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“First time went into a t and t met a wonderful customer service.Man named marquise so knowledgeable and fix my problem quickly.I will definitely be back to the store.Thank you so much”
“My husband and I went here today and we had Beto help us out. He was very friendly and easy to work with. He helped my husband pay off his phone and also helped us get a lower AT&T bill. This location always has great and reliable workers!”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My daughter was due for an upgrade and Krystal could not have been a more helpful! She was able to quickly and clearly provide all the options available and their costs. Once we made the selection, she was tremendously helpful in getting the new phone activated and info transferred over. While we were waiting for information to load, Krystal very quickly and easily helped several other customers that came into the store, all by herself! She was friendly, cheerful, and knowledgeable – what a great customer service example! My son is due an upgrade soon, and I will be going back to this store and asking for Krystal.”
“Mark went out of his way to help me switch to Verizon phone, internet, and streaming. I am immensely impressed with both mark and Eduardo who took over helping me when Mark had to leave for an appointment. I would recommend them to anyone!”
“I had brought my daughter's Nintendo switch OLED in, on Wednesday evening to find out why it was not working. By Friday evening they had contacted me to say it was ready for pickup, great price,fast service,and kept me informed all the way through the process. Would recommend 👍👍👍”
“I just successfully switched from AT&T and I couldn’t be happier!! Jeff helped me, and he was extremely knowledgeable and saved me a TON of money. Plus after I pay my first bill in 35 days, I am eligible for a free iPad!! Why I wasted so much money with AT&T for so long is my own fault, lol. My boyfriend has had this service for almost a year and the service is great. And Jeff is awesome!! ?”
“I went in with a Nintendo switch that was having problems with the screen due to water damage and they were able to get it working right again for a very reasonable price”
“I'm so glad I stopped here. Jose is the best. He was efficient, caring, and helpful. Made sure all my questions were answered. He made the transaction comfortable and hassle free. I never felt pressured like at the other stores.”
“Brandon is chill I already knew what I wanted really and he almost persuaded me to upgrade my phone but that's not a knock on him but Brandon is solid and I appreciate his service with me 5 out of 5.”
“Griffin was amazing!
Went in the store, and he was very accommodating. Waved his hand and it was like he was saying, come here I'll fix whatever problems you have with your phone even before I opened my mouth. Told him my problem. He took my phone and in less than 3 minutes phone was fixed.
He was knowledgeable but most importantly his demeanor was very good. He treated me the way he wanted to be treated as human being. Friendly, respectful, amazing.
Not to mention I had a very bad experience.in the same.store a year ago. More.Griffins won't hurt. It will be a plus!”
“While switching providers, i had nothing but problems with my previous provider.Getting enough information to transfer my phone number. The associate at this location was extremely patient and willing to work with me through every step even if it took four hours. They were able to provide me a phone and service for less than a month's bill with my previous provider. And they wore nothing but a smile. Very cute too”
“Belem did a great job taking the time out to work with me and their IT dept given my phone has a security issue. I didn't even have this store connect my new phone a week prior since the other store was closed on MLK day. Give Belem a raise.”
9:30AM - 7:30PM
1129 N Salem Dr, Schaumburg
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“I went in to get my screen fixed for my iPhone 14 Pro Max and I spoke to Michelle and she was very nice and welcoming for my first time there. Very fast and professional work, I was able to be in and out in about 30 minutes. Satisfied customer.”
“I highly recommend the specialist assistant Julian at AT&T. This person truly wants to help people and is always straightforward. Honestly, they’re a great specialist!”
“I went here this past Saturday and I cannot express my gratitude for both of the employees working that day. I was in a tough spot and the staff working were super helpful as I couldn’t figure out how to activate my new number. I was given both of their names but I lost the paper I wrote them down on. It was a female (very knowledgeable, friendly and eager to execute) and a male who followed her direction and guidance on how to solve my problem. I thank you both for your kindness! - Brittany”
“We had an issue with my PIN when trying to purchase a new phone. Andrew was amazing. He did everything he could but the Verizon software wouldn’t work. He even offered to text me if it somehow world before they closed. That didn’t work but Curtis who helped me the next time was very helpful too. He reached out to Verizon to help them reinstate my promotion. Then he spent ample time to help get my phone transferred. So overall a super helpful staff and made the best out of bad experience with system problems.”
“I love Ximi and hope they reopen soon! They are my go-to for gifts & stationery at Woodfield Mall. I love going in to look at the cute accessories, stickers, & figurines. ?”
“Zain is incredibly helpful, knowledgeable and goes the extra mile. The staff at this location works hard to make sure there customers are taken care of and all questions are answered.”
“Jose Gonzalez I have had many problems with my phone today I came into the facility and I needed help with my phone camera options all the pictures that I was taking were very blurry it was not because of my lens being dirty I tried on my own too fix the problem and just made matters worse I came in to see my friend Jose at customer service Mr Gonzalez is amazing whatever problem I have he comes in and he helps me I walked out of the building each and every time and there's been many times with my phone acting as though I had just but it that day I asked him where I can go to let the company know what an asset he is to the company he is always courteous never gets flustered always willing to help always has a smile on his face and I tried to leave a smile on his face in a couple of giggles and laughter when I see him and I always give him compliments because he deserves everyone I hope somebody recognizes him he is a gym he is a diamond he's the kind of person that you would want to be working for a company he has good customer service skills whenever you go into the store you always feel like when you see him your problem will be resolved no attitudes floating in the air for your questions that you have for your lack of knowledge he is knowledgeable with these phones that we have today and we need people like him I hope that somebody will recognize him one way or another truly he should be recognized my name is Mrs Matthews my number is it's such a comforting feeling to know that he is with the company and if I have a problem I can call and see if he's working on that day take my phone in and walk out with my phone acting as though it is brand new everybody should have this experience when it comes to a phone it makes you want to stay with the company because you can get help when you need it that is Mr Jose Rodriguez a man that will help you whenever you need it he is an asset to your company and I just want you to know it thank you”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
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“Demond is the absolute best! I live away from my parents, and he has been so kind and helpful to them. He also has been wonderful in getting me set with my new phone. An incredible employee who is efficient and genuinely cares to help others. Cannot recommend him enough. He has made the process easy and stress-free for myself and my family.”