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October 2023 by Alex Johnson
This is the second time we’ve used this location and we love it! It’s super clean and it’s really easy to load and unload things. The staff has always been very nice and helpful!
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October 2023 by Jean Alt
Last weekend I was moving items between units when I received a phone call. It was the facility manager accusing me of dumping an item and that I would be charged the $300 dumping fee, which immediately showed up on my account. I called back and told them it wasn't me, that they better recheck their tape. Apparently they did, and the $300 fee was reversed. But when I contacted the corporate office, I received no reply nor an apology for what happened. We've been using this facility for many years. The security is great. But their employees aren't. On another occasion, we showed up one day at 11am, the facility opened at 9:30am, yet there was no employee on premises. I had to call the 800 number and finally, 90 minutes later, someone showed up to help us. Security ?, customer service ?.
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October 2023 by Cindy Bloomfield
Abby and Dominique were amazing today! So helpful with the transition into our new storage unit. Thank you!
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September 2023 by Tiffany Riehle
Looked at several storage facilities in the area and U-Store-It in Streamwood was the cleanest, newest, most accessible facility. Units are clean, indoor loading bays are super spacious and front office staff is very informative and took the time to show me several options so I could make the best selection. Highly recommend!
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September 2023 by Nicole Deitche
VERY nice facility and customer service. The renting process was made so easy by Dominique and i appreciated her friendliness. I was shown my unit prior to renting. The associated costs were easy to understand and reasonable.
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August 2023 by Anthony Rogers
This facility is so clean, the employees are so friendly and the location is great. They have large elevators for getting to the upper levels. There is also an electronic code you receive to gain access. The front office is also very responsive and takes their time to answer all your questions!
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August 2023 by Maggie Opiola
Omg Abby the assistant manager was AMAZING!! She helped us get a storage and with such a awesome soul she made something so overwhelming, she made us smile and laugh. Thank you so much. And it's a nice a clean place, clutter-free. Definitely will be with them.
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July 2023 by Courtney Everett
Dominique was such a help! She got me in and out quick. Moving can be so stressful and she made it so much easier! Yaya for U-Stor-It!
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June 2023 by Larry Casio
Everything is super clean and they answer all your questions cordially and friendly. This is a great place
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June 2023 by Shanetta Thomas
I came in to review space and ended up selecting a great unit. Great customer service, Clean space, easy transaction! Well done.
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May 2023 by James Coolidge
Ray provided excellent customer service given that he tried all three of my bank cards in order to open my account; he helped me through the whole process and even helped me guide my U-Haul truck into the bay with full instruction. I am a returning customer and I will continue to purchase this locations service again!! Thank you Ray!! James
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May 2023 by Kelly Stange
Amazing staff. Super clean building. Love having the drive in doc to unload in all weather types.
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May 2023 by Rob W
This place is great. The customer service is top notch…and the storage units and the overall facility, is very clean. They do a great job of estimating what size unit you will need based off the square footage of the residence you’re moving out of. I love how secure it is, and you can only enter with a passcode…The day I was moving my stuff out of the rental truck into the storage unit, one of my glass framed photos fell off the truck and shattered on the sidewalk near the door-the nice guy came out with a broom and dust pan so that I could clean it up-and directed me to the nearest dumpster to dispose of the glass. He was so nice-and made sure everything else was in order.I would highly recommend this place….no question.
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May 2023 by Michael
This place has been great to us for years. Helpful, accommodating staff. Clean and well kept. Exactly what you need long or short term
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May 2023 by Nick Gutierrez
Rey’s service was exceptional and very helpful. Clean facility as well. Everything was concise, no hidden charges. Highly recommend this facility.
