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November 2023 by Jobey Smith
Julio and Kyleigh were awesome! What I thought would be a huge issue with my phone, they figured it out in no time! Very professional. Won’t hesitate to return to this store! Great team!
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August 2023 by Karen Glass
Hey AT&T, You’ve got a treasure named Kyleigh at this location, and I sincerely hope you realize it, understand it and compensate it appropriately. Her tech knowledge and ability are outstanding and she has made me decide to remain an AT&T customer ( even though your politics as a corporation suck and I’m hoping you wake up to the harm your doing to my country in supporting fascist republicans).I would also like to acknowledge one of your customer service representatives whom I found to be both unfailingly helpful and charming when I attempted to upload my DD 214 to take advantage of the military discount (btw the site doesn’t work and you should fix it). Her name is Suri ( I did not ask her last name because that’s intrusive but I sincerely hope you find both of these individuals and give them some well deserved recognition ( my personal preference would be monetary compensation ?).
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July 2023 by Daniel Masley
Visited streator AT&T. Kyleigh was VERY helpful to switch my pictures over from my old phone to my new phone. Thank you so much !! Was in Bloomington AT&T store and Eric told me they couldn’t do it. Thanks to Kyleigh it was taken care of. I will continue to shop at streator AT&T.
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June 2023 by Kim Depoister
Oh my gosh!!!! After hours and hours- I mean HOURS on the phone with ATT and Apple support, Kyleigh figured out what was wrong with my phone! Hallelujah! I am so impressed. She deserves a large bonus and a raise!!!! Thank you Kyleigh!
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June 2023 by Linda Sterling
Kyleigh was such a help with getting me my new phone!! For sure will he back!
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June 2023 by Nicole Johnson
Went in to get a phone and kyleigh was very helpful and kind
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April 2023 by Jenny Fribbs
Amber was a great help with ordering and setting up my new phone.
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January 2023 by Herp Derp
Sales rep didn’t even acknowledge me until I had been sitting in the store for 10 minutes and then I had to wait another 10 minutes just to pay my bill. Might as well have just taken another $10 from me since I had to sit there for 20 minutes…
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November 2022 by Jessica Gregory
We switched over to AT&T back in January and did their trade in program. I turned our old phones in to this store so we could receive our new phones for “free”. I was being charged for our new phones when they should’ve been free since we turned in our old phones. Comes to find out, the lady who took our phones from this store, stole them and never sent them to corporate… AT&T has failed to assist us in anyway when it was their employee who stole customers property.
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September 2022 by Hayden Bayer
Is this store out of business? Made special trip at 3pm on Wednesday to get there before they closed. Door was locked, no one inside. Guess theyre doing so well they don't need new business. At least put explanation note on door.
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July 2022 by Jessica Martinez
Yesterday I came in to get new phone service since my old carrier was bought out and my phone can no longer work! I came in there with my husband 1 hour before closing and the lady who was helping us Kyleigh was amazing! She was so patient, super kind and funny! She was doing EVERYTHING in her power to get things working for me and even helped us past hours! I appreciate her customer service so much! ? thank you for all the help!
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July 2022 by Alex Spencer
Absolute WORST ATT store you can deal if you can even catch them when they are supposed to be open. Have been there three separate times when the door has been locked during business hours. Absolutely no phones on display, was told I could get the phone on the poster on the front window. Get account set up and receive no bill in the mail. First contact was notice of suspension of account for non payment. Stop by at 5pm to pay and what do you know, doors locked with a sign on the door that says "At lunch for 30 minutes." Can they set up your PIN to get into your online account? NOPE. Have to do that over the phone. Call the number and NOPE have to do that in the store. Save yourself the trouble and go to Peru or pick a different phone company.
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July 2022 by Brenda Collette
I went here at 12 noon they were closed so I thought they were only closed for lunch so I stayed til 1245 an nothing
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April 2022 by Quinnly1974
The lady at the Ottawa store was phenomenal and deserves a raise. The employees at the Streator store leave so much to be desired that I live 3 miles from the Streator store, and still seem to always need to drive to Ottawa just to be taken care of properly. Its either I inconvenience myself and wife that way, or I switch phone carriers.
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January 2022 by Morgan Sarff
If I could give this place a -1000/10 I would. I called about an IPhone & they actually had the one I wanted. So they told me they could put it on hold for me for an hour. Got there & the door was locked. Never saw anyone. I called 11 times, no answer. There were many other customers trying to get in as well, but again nothing. I am so disappointed. I ended up leaving & may I remind you I am 2.5 hours from home because I was on my way home from my boyfriends. So I drove there for nothing. Never again. Very frustrating.
