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August 2023 by Jayleen Cortez
$50 JUST TO MAKE AN APPOINTMENT.(Down payment) I missed one appointment this year and they are trying to looking at appointments from 4+ years ago. No policy change notice!!!
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May 2023 by Geri Mount
They are always friendly and helpful. And they take great care of my fur babies!
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January 2023 by Brendon Herrera
Probably some of the beat vetinarians in the county if not the state. Dr. Novak is old-school vet. She doesn't waste people's money on bogus treatments. She's honest. Her Daughter, Dr. Rinker is a bright woman and can make a person feel good, even when the news might not be. Dr. Olsen is a family vet with her growing family in town. Thier flagship location in Ottawa is State of the Art and is fantastic. The location in Streator is modern but it is a two room office. It where Dr. Novak got started. These women are fantastic. Be good to them and they will be good to you. Prices are in line for what the market is. In some cases, lower than anything near urban areas.
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January 2023 by Deb Ehm
Called twice to make an appointment, was put on hold 1st time was disconnected, I called back, girl who answered told me she never had anyone on hold!? Asked for my name I told her, she said there's no one with that name here, I said I know, I've never been there but was calling to make an appointment, got hung up on again!!!!!? Never giving them my business
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November 2022 by Lissette Ontiveros
BEWARE!!!! TAKE YOUR FUR BABIES ANYWHERE ELSE!!!!! I took my senior dog here for a rash on his leg on Thursday and they were completely rough with him and BROKE his leg! Dr. Olson is completely unprofessional and negligent! I called their office afterwards to find out more information on his X-rays and their receptionist HUNG UP on me! DO NOT GO TO NOVAK!!!! MEDICAL MALPRACTICE AND NEGLIGENCE!!!!!!!!
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October 2022 by Karen Norris
Heartless, coldhearted mean people. they will literally demand full payment up front amd refuse to work with low income people on payment plans. we lost 5 cats total over the years because they refused to accept payments and our cats were literally dying in our arms
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October 2022 by Curtandjen Moore
They're very caring and thorough. Even though my special Kitty isn't out of the woods yet they made me feel a little better knowing they're going to do everything they can. Highly recommend, amazing women!!
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June 2022 by Kenna Ballard
Moved here from Minneapolis and so had to find a new vet and ended up using Novak in Streator. It's dirty and unprofessional each time we have gone we have also had to wait 15 min or longer past our scheduled time to see a vet ... just a bad vibe all together everytime. I understand things happen that put a Dr or vet behind but communication is key. Also the staff should speak a little more quietly so the customers don't over hear their negativity about other customers......that's a big no no ALL customers pay their paycheck!If you must go to Novak go to the clean and friendly one in Ottawa it would be worth your drive if you have to use them for some reason. But for me I'd rather drive an hour away to a clean, happy, knowledgable and communicating veterinarian clinic!
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April 2022 by L John
Clean and organized.However, 2 of the veterans are expecting soon. Will thing change after the new arrivals,,,,?
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January 2022 by connie Burt
Caring people. Went with my Mother who unfortunately had to have her dog put down...
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December 2021 by Gissellle Maldonado
Staff are mean they don't care about your pet. When your pet have a emergency they only tell you to go to Aurora ridiculous very disappointed.
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October 2021 by Rafael Castillo
It's a good place and everyone is friendly
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September 2021 by Tanya Button
Made an appointment a week prior for 8/24@1:45pm at the Streator location only to find out the office is closed until 2pm then after the wait the receptionist then tells me we have no appointment at all... to Countryside animal clinic we go
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April 2021 by Tracey Melvin
The best. Wouldn't go anywhere else. Excellent Customer service. Friendly, Helpful and wonderful at keeping appointment times. Highly Recommend ???
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April 2021 by Jennifer Childs
Minus 1, a veterinarian who is this incompetent is not only lacking skills, but is morally corrupt as well. This clinic should only do what they can commit themselves to see thru to completion. My pets have been attending both clinics associated with this name. The 1 in Ottawa and the other in IL, things began with snide remarks made by their staff. These owner have allowed their worst employees to be in charge even when they are professional and flat out rude to some of their patients. But, then from the behavior the owner's themselves, civility and being dedicated to the health and well-being of animals who are defenseless and choosing not to do anything appropriate. Seems to be their motto.2 month ago, I took 1 of my 2 girls in to be seen, because she was non stop scratching. There was a culture taken and she was prescribed oral medication supposedly to help stop the itching. In addition to that she was also sent home with a foam to be applied each day. 2 wks. later, no results yet. I call the 3rd week, mind you my dog is still itching and scratching non-stop, nothing is helping. Then I have a conversation with a tech, who says the result was positive for a bacterial infection. At no time, before this was I given all precautions to address this issue. Now, 6 wks. into this situation, we have used the medication and the foam daily, that we were given. Now, is the 1st time it is mentioned that this could be contagious. Now, both dogs are scratching and it's also infected my husband, really. The comment made to me from a tech was, " If you don't have it by now, then you probably won't get it." As well, here @ 6 wks in now, it is recommended that a certain medicated shampoo be used every 10 days to help with the scratching. REALLY, just maybe if it has been recommended @ at the beginning of the 6 wks. period, all this suffering could have been avoided. Yes, my husband had to seek medical attention. My dog have both been through HELL! They have lost weight because of lack of appetite, they have scratched so much they are raw in different places on their bodies. And the last time I spoke to 1 of the techs, and this is why I know this establishment is unfit to be operated. The tech said to me, "Yeah, I can check that information out for you, like I have all the time in the world!" Am, I mistaken or is that rude! The question is relevant because the doctor told me to use this shampoo, every 10 days so, when the dogs are in your care, how do I know what day you bathed them on, unless I ask. #Worthless! #Deathtrap! #Irresponsible