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December 2023 by Ashley P.
Worst credit union to deal with. Every time we go in there, there’s some sort of issue. Don’t want to give receipts if your names not on the account, want to hold checks while they wait for “documentations”… it’s one thing after another with this place. Absolutely would not recommend to anyone.
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December 2023 by Amy Vaughn
Every time I go into the Morris SOCU branch, everyone is SO friendly and helpful...highly recommend it!
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December 2023 by Universe Salad
Treat members like dirt and act high n mighty. Everyone works just cause you got control over my bank and you act like that you should be locked up. No simple respect or care. Always a wait with the 30 plus ppl they have. 30 miss for cash advance just to be told card you have wait for new one in mail after I drove 10 hours. Get an actual bank not a small town scam center.
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December 2023 by Jayy Raye
Been with this bank for over 10 years, and they absolutely refuse to give me any type of car loan, years ago before my first car loan, they told me they couldn’t approve me because I’ve never had a loan for that amount and they could only go up 200 dollars from what my last loan was, so 200 dollar increments was all I was allowed, so what I get 25 beaters with a heater till I can get a reliable car? So I went some where else, got approved no problem, I have had multiple car loans, starting from my first 28k all the way to over 60k with trading in and moving up, I’ve also got a mortgage now, And here we are over 10 years later, and they still refuse to give me a loan! At this point, I’ll be washing my hands clean from this bank, and switching everything to Illinois state credit union, now that they have a branch in Ottawa.
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December 2023 by kim ramos
Very pleasant experience getting a vehicle loan through SOCU would definitely recommend. So happy with my purchase.
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December 2023 by Megen Berg
Friendly and quick and multiple services mentioned and offered that helped me
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May 2023 by Will Mounts
They illegally put negative marks on credit report and refuse to change. They hire CDA to report negative to report then create separate accounts to report negative twice which is illegal under the fair credit reporting act.
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March 2023 by Nicholas Hamann
You'll bring em a check to deposit . The lady behind the counter wants to know why. Then needs approval. Throws it in the wrong account. And when you ask for a correct receipt she'll blame you. Good stuff.
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December 2022 by RJ Trimpe
I'll have to say I wish I have used SOCU many years ago. I first learned about them thru a New Vehicle loan. I then used them when I traded it in for another vehicle and all the transactions I've ever had are smooth. It's nice to be using them because if I call them they always have the answers I need or will direct me to the proper person.I've never had a CU where I can call and get car loan, Unsecured loan, personal loan all over the phone in a hour tops. Other banks or credit unions it takes days if not weeks to get a answer. Here it's like it's everyone is a priority to them. But again this is why I'll never bank with big corp banks or credit unions because they do not care about the lil people. So thank you for being a great service provider for my banking needs.Please ignore all the negative comments, SOCU you Rock
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July 2022 by Hannah Harris
Would give this place negative stars if I could. Never had a car loan charge us for car insurance without contacting us, an insane service charge to pay a bill over the phone. The app is awful, payments will go through and get pushed back for no reason causing payments to be late. Worst place I’ve ever worked with
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January 2022 by Lisa Marie
There needs to me more proper training in the facility when I called to do a stop payment on a vehicle I had payed off in full the lady was very polite but did not tell me about a fee when I called the next day realizing they charged me a $29 fee the lady acted like it was no big deal and she really didn’t care it my money and I should of been told time for me to find a new bank for myself and family
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December 2021 by annynamous random
Very unimpressed. 10$ service fee to call and pay or pay online for a vehicle loan. Had no idea I was gonna have to pay an extra 500 for a loan through a dealership.....
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December 2021 by Ken McCafferty
Whatever you do...when getting a loan for a vehicle through SOCU, DO NOT buy the "Route 66 Warranty."
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September 2021 by Witold Saladyga
This is not against any specific branch but rather the whole institution that is pretending to be a bank. No bank could afford to reset all yoursettings you have placed on your accounts and be considered serious player in the industry. After their "upgrade" of the system not only you had to setup new online account (with their branches closed COVID) but all your allerts were deleted (text messages that would call your attention to possible problems in account). Failure 2: the "remote deposit" simply doesn't work (they also don't infirm you about that) and to add insult to injury they want you to write your account number and " SOCU REMOTE DEPOSIT ONLY " on the back of your check which makes it invalid for another bank. The will also inform you that your "loan balance over the amount" on due day not a day after which is misleading.
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August 2021 by Caleb Ferrell
Decent place to bank, app can be frustrating to use, god forbid you get a new phone after 7 years and can't remember "one word to describe yourself" then get locked out of your account
