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January 2024 by Josh Mehn
I don't know this girls name but she was very helpful. I got replacement phone through asurion because of water damage. Got new phone and it had a different number on it. Phone wouldn't activate. Tried customer service and since number wasn't on account it wouldn't activate. So I went back to talk to her. She looked into it. Had to change phone model on account and had to activate new Sim card with my number. Now it works.
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April 2023 by Larry Durdan
Eric was very helpful in setting up a new service for 5 phones for me
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April 2023 by Jacob Graham
Great guys that will help you out and are honest and straight forward
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June 2022 by Aaron Hollenbeck
This place is horrible. Everybody I have dealt with in there needs to be replaced. They charged me a $35 activation fee three times for one phone. And when I asked them about it they gave me there are three different $35 charges one is an activation ones a set up and something else. Then when they finally admit they made a mistake because I showed him the bill where they charged me two activation fees they said it would be credited next bill cycle and here we are three bill cycles going into the fourth one and still no credit. So then the store gave me a coupon and when I went in there to use it the employee had no idea how to enter it. They had to take parts off my old phone to make the new phone work. Three months later the phone stopped working I go in there and they say that they are not actually a Verizon store they are third-party retailer and I should try contacting the Verizon. I again ask them about the credit for the $35 activation fee I paid for three times and he said it would be on the next billing cycle as I am told every time I go in there. The one time I went in there the guy was standing at the front door smoking with his girlfriend as we went into check my account on the overcharge he was asking me all my personal information in front of his significant other as she was sitting next to him very unprofessional. As I went in there today to ask about my credit again there was a guy in front of me asking why he was overcharged $35 fee and they told him the same thing wait next billing cycle. Seems like a common thing they overcharge you and then keep giving you the runaround hoping you will give up or forget about it. I could go on for another two pages but Google is telling me I am out of space please shop elsewhere.
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March 2022 by Nathan Hart
Amanda was great! I could tell she wasn’t trying to be pushy, and that was the exact reason I knew she was a good person. All questions and concerns answered and taken care of! Best cell phone experience I’ve had in over 12 years. Thank you
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January 2022 by Jessica Sotiriou
I’ve been a Verizon customer for over 7 years and live in CA. This year for Christmas, I purchased new phones from my Verizon Authorized Retailer in CA and had them shipped to family in IL since I knew I would be in IL for the holidays. Verizon rep in CA tells me it would not be a problem completing the trade-in part of the purchase in IL since I would not have the old phones until I went to IL. So, Christmas comes and I take the old phones to this Verizon Authorized Retailer-Russell Cellular in Streator, IL and explain what I wanted to do to the rep who was working today. His response was “I’m not taking the responsibility for that” while literally laughing in my face!!!!I was shocked and asked again and he again says “Yeah I’m not taking the responsibility for that.” I explained that I only had 15 days from the date the new phones were delivered to trade in the old phones and that I would not be back to CA to do it there until after the 15 days are over—which means I would not get the $650 credit per phone for trading them in and I would now have to pay the full price for the two new iPhone 13s. His response was “How much did they give you for trade-in?” When I told him and added that the Verizon rep said it would not be a problem to do it here, he responded with “Yeah cuz they wanted to sell you new phones….well, there’s lots of places around town to ship the old phones back to Verizon. That’s what I would do.”I was LIVID!!!! I’ve never received such piss poor customer service from Verizon EVER! If I could leave zero stars, I would. This rep needs to be fired!!! Don’t go here if you need something from Verizon. They most certainly do NOT represent the customer service I’ve experienced from Verizon in the past.
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December 2021 by Jessi Miller
I’ve been a Verizon customer for over 7 years and live in CA. This year for Christmas, I purchased new phones from my Verizon Authorized Retailer in CA and had them shipped to family in IL since I knew I would be in IL for the holidays. Verizon rep in CA tells me it would not be a problem completing the trade-in part of the purchase in IL since I would not have the old phones until I went to IL. So, Christmas comes and I take the old phones to this Verizon Authorized Retai
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December 2021 by Jessica S.
I've been a Verizon customer for over 7 years and live in CA. This year for Christmas, I purchased new phones from my Verizon Authorized Retailer in CA and had them shipped to family in IL since I knew I would be in IL for the holidays. Verizon rep in CA tells me it would not be a problem completing the trade-in part of the purchase in IL since I would not have the old phones until I went to IL. So, Christmas comes and I take the old phones to this Verizon Authorized Retailer-Russell Cellular in Streator, IL and explain what I wanted to do to the rep who was working today. His response was "I'm not taking the responsibility for that" while literally laughing in my face!!!! I was shocked and asked again and he again says "Yeah I'm not taking the responsibility for that." I explained that I only had 15 days from the date the new phones were delivered to trade in the old phones and that I would not be back to CA to do it there until after the 15 days are over--which means I would not get the $650 credit per phone for trading them in and I would now have to pay the full price for the two new iPhone 13s. His response was "How much did they give you for trade-in?" When I told him and added that the Verizon rep said it would not be a problem to do it here, he responded with "Yeah cuz they wanted to sell you new phones....well, there's lots of places around town to ship the old phones back to Verizon. That's what I would do."I was LIVID!!!! I've never received such piss poor customer service from Verizon EVER! If I could leave zero stars, I would. This rep needs to be fired!!! Don't go here if you need something from Verizon. They most certainly do NOT represent the customer service I've experienced from Verizon in the past. I would NOT RECOMMEND THIS BUSINESS!!!
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October 2021 by Eric Neitzel
My son and I stopped in to get new phones and were helped out by Blaze. Blaze was extremely helpful, patient and knowledgeable as he explained each step of the process as we went through it. We had a couple of issues with the porting and activation (on our end) but Blaze was very patient and explained what the issues were that we were having. We left with what we wanted and as very satisfied customers!
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October 2021 by Charlie Preidis
Alyssa was patient, descriptive, kind, and very helpful. I switched from AT&T, chose a plan, purchased a new phone & case, and set up my Verizon app all in under 45 minutes.I look forward to being a Verizon customer and associates like Alyssa assure me I made the right decision.
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October 2021 by Heather Barschdorf
Blaze was super personable. He was quick and efficient.. while still being cool to sit and chat with while getting all of our needs taken care of quickly without feeling like he was rushing us out. Those things are important to me in customer service.
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October 2021 by Thomas Miller
I went into the store for some guidance on my Tablet. The clerk, Blaze, was very patient with my lack of hardware knowledge and was able to work with my particular issue. In the course of the conversation, he mentioned a special on Samsung Tablets. It was too good to pass by, so I ended up making the purchase. He set it up for me and the full time in the store was about 2 hours. I think the poor man worked through his lunch! I've been with Russell Cellular for a number of years and today pretty much clinched my continued loyalty.
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September 2021 by Beth Eilts
Amanda was very helpful and quite pleasant to work with. She answered all of our questions.
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August 2021 by Amy Goodrich
I had been to another Verizon store a couple hours earlier in the day with little help to be offered in terms of a satisfactory replacement phone. Stopped in at Russell Cellular and Alyssa was understanding and very helpful and got me set up with another phone after showing me my options and explaining that if they didn't have anything satisfactory in the store they could order one and have it there in 2 days. I left satisfied both with my phone and the customer service. Thank you Alyssa!
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July 2021 by Amy Dodge
I had been to another Verizon store a couple hours earlier in the day with little help to be offered in terms of a satisfactory replacement phone. Stopped in at Russell Cellular and Alyssa was understanding and very helpful and got me set up with another phone after showing me my options and explaining that if they didn't have anything satisfactory in the store they could order one and have it there in 2 days. I left satisfied both with my phone and the customer service. Thank you Alyssa!
