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July 2023 by G Foxx
The best employees and in stock for all your hardware needs. I recently remodeled a rental unit and purchased things like grass seed and paint gallons. The staff are always welcoming and friendly. I use the Ace app to earn points towards rewards and to score great discounts and coupons. This Ace has been a blessing to Sugar Grove.
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July 2023 by Sugar Grove Rental
The best employees and in stock for all your hardware needs. I recently remodeled a rental unit and purchased things like grass seed and paint gallons. The staff are always welcoming and friendly. I use the Ace app to earn points towards rewards and to score great discounts and coupons. This Ace has been a blessing to Sugar Grove.
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April 2023 by Bryan Mitchell
It's been a wonderful experience everytime I've shopped here. The entire staff is always very friendly and helpful. I'm also pleased with line of higher quality foods they carry in the pet section.
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September 2022 by K J
Tried to call about a Snowblower twice and was put on hold with no answer for several minutes each time. Finally I just purchased the machine on their website for store pick up since no one could answer my questions. After sitting there for 30 minutes I get a call telling me that the last one got sold...30 minutes ago.I would have just driven to the store two hours before this if they had picked up the phone.Won't bother trying to do business with this location again.Update: One day after Ace canceled my order and I still have a $1300 dollar charge on my account for an item I never even drove to Ace to see in person. I specifially asked the employee on the phone who canceled my order if I'd be charged and they told me I would not. They charged me and then treated it like a refund after THEY canceled. I will be escalating all of this to corporate and I have no desire to speak to the store's owner.What an embarrassment of a store.
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June 2022 by EightiesEight Eight
I purchased my 52" Ego zero turn riding mower here. Mark went the extra mile to find one for me and delivered it himself. The product is great and I love it. The customer service is top notch. Thank you Mark.
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May 2022 by Joshua R
After shopping and supporting my local Ace for years that was my last time shopping in the store. I looked up real quick the items I was going to buy and another store had the same things for about 13 dollars cheaper. When I got to the register they said they don't price match. I understand it is at participating locations but get with the times. Its 2022 and by not doing it you lost a loyal customer. I wish them well but I will drive the extra five minutes to save money.
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April 2022 by anthony gaudio
Unfortunately zero stars is not possible. Failed to meet timelines, and properly communicate in any manner. I have shop here for years but I’ll never will again.
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January 2022 by K Jackolin
Tried to call about a Snowblower twice and was put on hold with no answer for several minutes each time. Finally I just purchased the machine on their website for store pick up since no one could answer my questions. After sitting there for 30 minutes I get a call telling me that the last one got sold...30 minutes ago.I would have just driven to the store two hours before this if they had picked up the phone.Won't bother trying to do business with this location again.Update: One day after Ace canceled my order and I still have a $1300 dollar charge on my account for an item I never even drove to Ace to see in person. I specifially asked the employee on the phone who canceled my order if I'd be charged and they told me I would not. They charged me and then treated it like a refund after THEY canceled. I will be escalating all of this to corporate and I have no desire to speak to the store's owner.What an embarrassment of a store.
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November 2021 by Dave Willert
Received a $300 Weber grill purchased at this store for a wedding gift from an out of state guest. We live a few hundred miles from this store and already have a really nice grill. A gift receipt accompanied this grill so we took it to a local Ace Hardware to return. We were told by the local Ace Hardware that it needed to be returned to the Ace Hardware where it was purchased. I told the local store that the store where it was purchased was a few hundred miles away. They didn’t care. I called Ace Corporate and they told me there was nothing they could do. I called the out of state Ace Hardware where it was purchased and they told me to drive a few hundred miles and they would gladly return it. Had the grill been purchased on-line we could have returned it but because it was purchased in one store and trying to be returned at another, we are out of luck. I am normally a huge supporter of buying local and supporting small businesses but here is an example of where doing so can bite you. Both of these independently owned and operated stores was more concerned about tying up $300 In inventory as opposed to making a customer happy. I would have been more than happy to accept in-store credit, but neither offered it as a possible solution to this problem. I won’t be shopping at Ace Hardware anymore.
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August 2021 by Mark Novack
This ACE hardware is indispensable in the Village of Sugar Grove and has the most helpful men and women, just as the advertising says. Dennis and his staff are always right there to offer help or find a solution to your home repair, home improvement or hardware needs. They will either find what you need or help you figure out a solution. They may not be the biggest or have a warehouse full of stuff, but most of the time, they have what you need, when you need it and without having to travel out of the area to get it. This is a store in our community that brings back the days of local stores that truly offered service and assistance with a smile and a friendly attitude. Highly recommended !!!
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August 2021 by Derek Eastman
Dennis and the rest of the team are always super helpful and knowledgeable. They have a great selection. I buy stihl products, mowers, lawn stuff, traeger accessories and anything else I need to keep our home maintained. What a great store to have in the grove!
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July 2021 by Patricia Conley
They were VERY helpful and nice. The store was spotless. My little faucet cartridge replace would have taken me an hour versus a few minutes. I will only frequent this Ace store from now on.
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June 2021 by Maytag Z.
do not go here for a key phob replacement. they acutally killed my husbands truck and had to get it started. will be going to the dealership instead. thanks for all the time, gas & money wasted.
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June 2021 by Chelsea L.
Fantastic service all over! Everyone has been super friendly and helpful. Love coming in there when I'm in town so I can grab a few things and if they are out of stock, they help me find a suitable replacement for what I need!
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May 2021 by Akashi Mizuchi
Haven't had any bad experiences until this past Thursday when we purchased 2 things with a coupon. Long story short, the coupon wasn't applied to our purchase. When it was brought up to the employee who checked us out we were told it was. After a back and fourth that was the final stance taken. We were also overcharged for a propane tank replacement when we only needed and received a refill. I only know this because I have different things that use tanks, so I mark them.Whole thing felt very petty, so I have no intention of going back.
