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March 2025 by Stacey McElligott-Schnupp
Very disappointed in this branch. Trying to make a correction on our account. Condensation and smart ass comments were not appreciated by the employee. After talking to the corporate directed to go back to them, but then this branch says did not occur. We have liked Chase until this. Use a different Chase branch
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September 2024 by NANCY CHRISTENSEN
I called to see if there was a notary. No one answered the phone for over a half hour. When I went there and asked why, they seemed puzzled but not apologetic or curious about their phone problem. I explained how inconvenient it was for me to have to drive there only to be referred to another branch, I felt like, again, they were not motivated to really acknowledge or solve the problem.
Can services be listed on the website? Can the message take a call back number? Easy solutions.
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July 2024 by Gerald Allmansberger
Stay away from this branch.
The people working there are not competent enough to have control over your money.
And dont bother calling their either, because they never answer the phone !!
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December 2023 by Steve P.
Always helpful! Everytime I stop in the staff is efficient and courteous. I'm very pleased with this location.
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July 2023 by Smitty
Friendly but not a ONE American flag... Multiple alphabet people flags ... All inclusive club but being less then a few weeks from the 4th of July ... And no American flag ....wow....
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September 2022 by Mandi Daniels
The speed of their drive thru is ridiculous! I’ve never had to wait over 20 minutes at any other financial establishment. Especially when I am the only vehicle in the drive thru. I know everyone is understaffed but it is a bit ridiculous.
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December 2021 by Su Zu
Several occasions with Chase were negative!Several years ago, I needed a bank signature approved on an investment but was denied. No reason after making numerous trips. So, I went to another bank and got it signed.Recently over the 2021 summer, I visited the bank and ordered replenishment checks. Teller completed paperwork for new checks. A couple months elapsed and no checks. Made a comment while in online banking and still no message by bank.So, I called local bank and they asked for first 6 digits and last 4 of debit card. Then asked address and then confirmed my caller ID and then wanted cell phone too to verify. So instead, I drove to the bank!This time the same lady asked for my license twice and verified online who I was. Then replied that I needed to take it out for them to make a picture of my photo for some spare bank checks. Talk about overkill, even after showing them my previous check book.I would strongly not advise folks to deal with Chase as they make you feel like a criminal. And besides who would go to a bank when they say the checks might have got lost in the mail? They need to use verified postal delivery.
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December 2021 by Rich S.
Several occasions with Chase were negative! Several years ago, I needed a bank signature approved on an investment but was denied. No reason after making numerous trips. So, I went to another bank and got it signed. Recently over the 2021 summer, I visited the bank and ordered replenishment checks. Teller completed paperwork for new checks. A couple months elapsed and no checks. Made a comment while in online banking and still no message by bank. So, I called local bank and they asked for first 6 digits and last 4 of debit card. Then asked address and then confirmed my caller ID and then wanted cell phone too to verify. So instead, I drove to the bank! This time the same lady asked for my license twice and verified online who I was. Then replied that I needed to take it out for them to make a picture of my photo for some spare bank checks. Talk about overkill, even after showing them my previous check book. I would strongly not advise folks to deal with Chase as they make you feel like a criminal. And besides who would go to a bank when they say the checks might have got lost in the mail? They need to use verified postal delivery.
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March 2021 by Dax Patel
Everyone is pleasant and fast at this location.
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September 2020 by M J
Luisa is the only one who explained everything to me on the phone out of all the near by chase banks I called. She has been a pleasure to work with along with Jim.
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August 2020 by MELLIE HIX
This bank is the quintessential “small town” feel! They know your name & are always helpful and welcoming ? ALSO my dog gets a treat every time we go through the drive thru SO SWEET! My dog love this back too LOL SG CHASE ROCKS!!!!
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May 2020 by MELLIE
This bank is the quintessential “small town” feel! They know your name & are always helpful and welcoming ? ALSO my dog gets a treat every time we go through the drive thru SO SWEET! My dog love this back too LOL SG CHASE ROCKS!!!!
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March 2020 by Susan Morris
Very helpful and thorough, couldn't be one bit better!
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October 2019 by zevermoon
Very poor customer service at this location. Came in to replace my debt card. I then received a lecture from the staff about how I am not properly storing the card in my wallet? They did wave the $5 expedited shipping fee for replacement card.
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September 2019 by Corrin Huggins
Let me start from the beginning. In my previous life I had banked with two other local banks. Now for the last eight years I have only Banked with Chase. I had previously used the orchard location until about 4 years ago when I started using the Sugar Grove location.
