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September 2023 by Sophia DeChaud
Best post office. Employees are so nice and helpful!!
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April 2023 by Bo Poprocki
paid for a slim card sized package. The clerk applied a postage sticker for $3.25. Went home and layer checked my receipt. I was charged $4.70 . . . . Check your receipts. Not only are grocery stores over-charging, but post offices too.
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February 2023 by Dayra Espinoza
If I could give 0 stars I would. Has to be the worst post office in IL. If you want to be given attitude and poor service, definitely go here. The workers are super rude, definitely makes you value your local post offices more.
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February 2023 by Sudhanshu Shastri
no idea, what up with this USPS location....i sent two mail via their boxes and none got to the location...its been more than a month now
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December 2022 by Deb M
Certain people should not be in customer service and whomever was working Saturday afternoon on 11/12 is the perfect example of this. She had it all, short aggravated responses with the infamous eye roll. Apparently I was just a d*** person bothering her. My first and last time visiting this location.
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November 2022 by Mikaya Huggins
We have been avoiding this location for a while based on rude employees but needed to get an item in the mail and opted to use the SG location for time/convenience. This time it was an Ashley, but her attitude is just as bad as previous employees that were there almost two years ago. Zero kindness, short and rude. Two stars for convenience only. Let's get this location turned around, please.
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September 2022 by Valerie Curry
This is my favorite USPS location. Always friendly and helpful. The lines are never long either. Thank you!
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July 2022 by Wyatt Zastrow
Super helpful every time I've been there.
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October 2021 by Chan Fine
What's with the influx of rude employees?? I've never had a problem with service until about a year ago. I print my own postage and I need postage receipts for my home business records. All they have to do is press a button to print my receipt. It takes about two seconds and costs them nothing. But instead, they give me a hard time about it, rolling their eyes and acting exasperated and disgusted. I leave feeling angry every time. And it says right on the front of the booth pad, "If you do not receive a receipt, ask to see a manager." Okay, I guess I will from now on.
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July 2021 by Kathryn Hentz
I have been a Sugar Grove post office patron for over 15 years and always bragged about the people with whom I interacted; however, that is no longer the case. With the exception of Kandice and Moe customer service is pretty non-existent. I routinely feel as if anything I request is a bother. I get disrespectful body language routinely (audible sighs, eye rolls, etc). This does not feel like acceptable community service to me!
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April 2021 by Chan
What's with the influx of rude employees?? I've never had a problem with service until about a year ago. I print my own postage and I need postage receipts for my home business records. All they have to do is press a button to print my receipt. It takes about two seconds and costs them nothing. But instead, they give me a hard time about it, rolling their eyes and acting exasperated and disgusted. I leave feeling angry every time. And it says right on the front of the booth pad, "If you do not receive a receipt, ask to see a manager." Okay, I guess I will from now on.
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September 2020 by Charles Jennings
Requested "signature confirmation" service. Never got it. I paid not attention to my receipt until I got home. Called and was told to return again to get it. I had to change my morning plans to do this.
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June 2020 by Bucko Kilroy
Mail theft is occurring from this office. Mail is being marked as leaving the facility but it is not found after that.
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March 2020 by Autumn Blake
Great post office branch! Employees friendly and helpful. One of the best branches in the area! There are a few branches that are absolutely terrible, but I’ve been going to the Sugar Grove location for several years and I’ve always had good experiences. Recommend!
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December 2019 by Maria Lee
Best Postal crew ever!! Very helpful and polite
