Jackson CDJR of Sullivan is a dealership known for its helpfulness and great service. Many customers have praised their positive experiences, highlighting the efforts of the staff, particularly a salesperson who went above and beyond to meet their needs without overselling. The service department is noted for being accommodating, ensuring that customers have no inconveniences when their vehicles require maintenance. However, there have been mixed experiences regarding service issues. One customer faced a problem with an oil change that resulted in oil leaking everywhere. Although the leadership acknowledged the mistake and made efforts to address it, the customer felt that the response could have been more satisfactory, especially concerning reimbursement for additional costs incurred. Overall, Jackson CDJR of Sullivan is appreciated for its small-town pride and straightforward interactions, with many customers recommending the dealership for both vehicle purchases and service needs.
This is the second car I’ve bought from Jackson’s and they have been nothing but helpful. Jalon has been great to work with, and their service department went out of their way to make sure I had no inconveniences when my vehicle needed serviced. Can’t recommend enough!!
May 2023
Just had vehicle oil change and tire rotation. Fast!!
February 2023
This dealership is hands down a great one! Small Town Pride and Great Service!! Doug McFarland was my salesman and he went above and beyond with my purchase. He was super understanding, listened to my needs, AND did not try to oversell me.
