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December 2023 by Jaycie Roy
This is the second car I’ve bought from Jackson’s and they have been nothing but helpful. Jalon has been great to work with, and their service department went out of their way to make sure I had no inconveniences when my vehicle needed serviced. Can’t recommend enough!!
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August 2023 by lisa todd
Great sales man.
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May 2023 by Ricky Jones
****Update*** I spoke to leadership and they took extra efforts to fix the issue and apologized profusely for the experience. I will certainly give them another chance. Mistakes happen, but to see a company step up after the mistake is what makes them successful. Great job guys.Had an oil change yesterday because I had an 11 hour drive today, only to find that last night that oil was all over the back of the vehicle. I look down and oil is everywhere. The service center was closed so I left a message, but understandably they didn’t call. I had to buy my own oil to put in the next morning at a cost of $30 just to drive it to the shop first thing in the morning. Two hours later they had it fixed but I wasted a lot of time waiting. What do they do to apologize for the mistake? Offer a free oil change. Didn’t offer to clean up the oil at my house or reimburse me for the oil that I paid for. I bought our vehicle from there, but I’m concerned about buying another one from there with the way this was handled. I will say they were pleasant but there was really no apology or strong effort to make it right.
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May 2023 by John White
Just had vehicle oil change and tire rotation. Fast!!
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February 2023 by Robyn17
This dealership is hands down a great one! Small Town Pride and Great Service!! Doug McFarland was my salesman and he went above and beyond with my purchase. He was super understanding, listened to my needs, AND did not try to oversell me.
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May 2022 by Sharon Robinson
If I could leave 0 stars I would. Purchased a 2011 GMC TERRAIN in Aug of 2021 in Decatur had issue from 2 days of having it. Made 8 to 10 trips to get it resolved. I was then sent to their Sullivan location for service. They kept it 5 months! While still making payments mind you, they wanted to "swap" me vehicles meaning starting a new loan for another 48 months losing my 2000 down payment and my 1800 in payments I had already invested. Said a 2012 JEEP COMPASS was the only other option. Having it less than a week had issues as well had to make another trip there upon leaving was told parts needed to be ordered. A week later the service manager Charlie told me they couldn't and wouldn't do ANYTHING else for me as they put 2 transmissions in it before I ever got it purchased. Definitely NOT the fauly of the customer. The sales manager Tate rude as ever agreed that its ok for me to be out if 4000 and it was none of my business if he would accept that type of treatment from a dealership. His boss Taylor did nothing but pass the buck to Linda who had no clue what was going on. Needlesstosay this family dealership sells high proced trash vehicles that comes from auctions as i was told that from the guy who delivered it to me because I live 2 hours away. He gets lots of vehicles from auctions for them. I hate I ever dealt with them. They made this tge worst experience ever!
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January 2022 by Jeff N Melissa Shively
Highly recommend. Smooth, straightforward interaction. Ask for Sam! From the test drive to closing the deal was a great experience.
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November 2021 by Kelsey Elliott
Jackson’s was great and easy to work with. The car I wanted was at another dealership and they had it brought over within an hour for me to test drive! My experience was simple and Doug was very nice to work with.
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November 2021 by Craig Lyons
Joel Goodrich will go above and beyond to suit your needs. I have never met a car salesman like Joel. He listened to what it was I was searching for and was willing to go the extra mile and do the extra work to do what it was I was wanting. Unheard of! A car salesman that was more interested in pleasing a customer than worrying about how much his share of the sale was. I am convinced that he was losing money on the arrangement, but he was insistent on earning my business by doing whatever it takes. If anyone is in the market for a vehicle, this is the man to call. Don't worry about what they have on the lot. Tell Joel what it is you are searching for. When he's done working is magic, you will be completely amazed at what this polite, non pushy salesman can do!CALL AND ASK FOR JOEL GOODRICH!!! Jackson is lucky to have a reputation building giant like him on the team!
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October 2021 by Adam Stewart
It was a great experience Sam Black was super helpful and made the process so easy. Next vehicle I buy will be from Sam again best experience of buying a vehicle I’ve ever had. He treated me like I was family and made the best deal.
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October 2021 by Mary Rosas
We traded our Tahoe in here and had the best experience with our sales man, Sam Black. We highly recommend asking for him if you come to this dealership!
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October 2021 by Winnie Christerson
Very Friendly and So convenient with the needs of new vehicle!!
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June 2021 by Cindy Christerson
Genuinely friendly people & great service!!
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June 2021 by Kady Lynch
This dealership is absolutely amazing! Sam in sales took care of all my needs. Despite being 3 hours away from the dealership, we were able to come to an agreement on price and they even delivered the car to my location. I highly recommend using Jackson family for all your car needs!
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February 2021 by Susan Borders
Great place to buy a new car.
