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August 2025 by Jennifer Murray
Justin did a great job helping me find the perfect car for me. He got me in a new 2025 Chevy Trax. I love all new features of my new car. This the fourth car I have gotten from Jackson's and they will continue to be my car dealership. Thanks again Justin.
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April 2025 by Caleb Smith
Jalon made buying my vehicle quick and painless highly recommend!
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February 2025 by Linda Carter
Third car purchased from Jackson's. We purchased a 2021 Blazer. We didn't like their initial offer for our trade in so Justin went above and beyond to make sure we got the best deal and were satisfied customers. Go see Justin at Jackson's in Sullivan!!
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February 2025 by Darrell buchanan
Shop mechanic very helpful and thorough got my vehicle fixed quickly and fair price for parts and labor and issues in the future will be going here for vehicle repairs
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November 2024 by Marla Arterburn
Jalon Warren was great to work with. Very professional and friendly. I would highly recommend going to talk to Jalon for your next purchase
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October 2024 by Darren Creek
They went above and beyond to make things Right from the service department to sales very good experience very professional Jalon Warren thanks
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October 2024 by Nikki Scott
Jalon was awesome he got us in the car we wanted and was 100% professional and kind def recommend him if you are looking for a vehicle
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September 2024 by Allyson Limes
I inquired on their website in JUNE 2024 about an Acadia for sale. I then decided I wasn't ready for a new vehicle and told the salesman so, after he called/text me for a month or so. He left me alone for about 2 months and then after that started contacting me multiple times a week again. Finally, we gave in and went to test drive the car in SEPT 2024. There was a small chip in the tail light that we said we would like to be fixed if we went ahead with the purchase and the salesman, Jalon, was almost ADAMANT that they wouldn't fix it because they only prioritize mechanical and safety issues (he stated this several times). We went inside to discuss numbers and were given the run-a-round about the trade in value of my current vehicle. We walked out without purchasing the car. We will never recommend this dealership.
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December 2023 by Jaycie Roy
This is the second car I’ve bought from Jackson’s and they have been nothing but helpful. Jalon has been great to work with, and their service department went out of their way to make sure I had no inconveniences when my vehicle needed serviced. Can’t recommend enough!!
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August 2023 by lisa todd
Great sales man.
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May 2023 by Ricky Jones
****Update*** I spoke to leadership and they took extra efforts to fix the issue and apologized profusely for the experience. I will certainly give them another chance. Mistakes happen, but to see a company step up after the mistake is what makes them successful. Great job guys.Had an oil change yesterday because I had an 11 hour drive today, only to find that last night that oil was all over the back of the vehicle. I look down and oil is everywhere. The service center was closed so I left a message, but understandably they didn’t call. I had to buy my own oil to put in the next morning at a cost of $30 just to drive it to the shop first thing in the morning. Two hours later they had it fixed but I wasted a lot of time waiting. What do they do to apologize for the mistake? Offer a free oil change. Didn’t offer to clean up the oil at my house or reimburse me for the oil that I paid for. I bought our vehicle from there, but I’m concerned about buying another one from there with the way this was handled. I will say they were pleasant but there was really no apology or strong effort to make it right.
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May 2023 by John White
Just had vehicle oil change and tire rotation. Fast!!
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February 2023 by Robyn17
This dealership is hands down a great one! Small Town Pride and Great Service!! Doug McFarland was my salesman and he went above and beyond with my purchase. He was super understanding, listened to my needs, AND did not try to oversell me.
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May 2022 by Sharon Robinson
If I could leave 0 stars I would. Purchased a 2011 GMC TERRAIN in Aug of 2021 in Decatur had issue from 2 days of having it. Made 8 to 10 trips to get it resolved. I was then sent to their Sullivan location for service. They kept it 5 months! While still making payments mind you, they wanted to "swap" me vehicles meaning starting a new loan for another 48 months losing my 2000 down payment and my 1800 in payments I had already invested. Said a 2012 JEEP COMPASS was the only other option. Having it less than a week had issues as well had to make another trip there upon leaving was told parts needed to be ordered. A week later the service manager Charlie told me they couldn't and wouldn't do ANYTHING else for me as they put 2 transmissions in it before I ever got it purchased. Definitely NOT the fauly of the customer. The sales manager Tate rude as ever agreed that its ok for me to be out if 4000 and it was none of my business if he would accept that type of treatment from a dealership. His boss Taylor did nothing but pass the buck to Linda who had no clue what was going on. Needlesstosay this family dealership sells high proced trash vehicles that comes from auctions as i was told that from the guy who delivered it to me because I live 2 hours away. He gets lots of vehicles from auctions for them. I hate I ever dealt with them. They made this tge worst experience ever!
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January 2022 by Jeff N Melissa Shively
Highly recommend. Smooth, straightforward interaction. Ask for Sam! From the test drive to closing the deal was a great experience.
