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February 2024 by JAY Gua
Tried opening a bank account the lady was rude. Ill take my buisness and money somewhere else no wonder there reviews are horrible
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July 2023 by Rob Schroeder
Trash bank refused to cash my check saying I have insufficient funds first of all you never have to pay for this. I would avoid this bank and switch to a new bank even my brother said fifth third banks are crooks.
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November 2022 by Thomas Glod
Worst third bank ever!! Slowest service out of every branch in the area!
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February 2021 by Dinah Hager
I love this branch, they offer great service, I usually go by sam he opened my account, he always helps if I have any questions and knows his stuff, plus he's so tall and handosme
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January 2021 by Jessica Colón
Love this bank. The employees always go above and beyond. I have referred them to many people. They always make time to sit and thoroughly answer questions and provide excellent customer service.
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December 2019 by arsenio razo
Waited in the drive thru lane for 20 minutes didn't want to get down because i had my four year old. I get to the window and they i press the call button and they say can you just be patient? Um i have been patient, 20 minutes for the drive thru is beyond patient. Total time spent in the drive thru 40 minutes defenitly not acceptable. O and by the way atm outside doesnt work.
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October 2019 by جبر شلوه
I use atm and I need The quarters whiting more 10 minutes The employee does not have any custmers
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August 2019 by Cristina Barragan
Not your typical bank. I love the personalized attention you get by sitting down with a banker. The staff is super friendly and helpful. The bank gets busy at times but the staff handles it very well. I also love that I don't feel rushed when I am there.
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August 2019 by Josue Martinez
Don't waste your time on using the atm here. I I've only used it 4 times. Where 2 were successful and 2 were not. The ratio to that is 50%. So it's for every 2 success there will be a chance of failure once. 2:1. There is no need for an atm to have that ratio at all. All it does is waste time. This bank is on my eta, but I'd prefer to go to the on 91st and Cicero. Way better and efficient. Never had a problem there and already been there over 20 times. Where there were zero failures. A 100%, so far, working ATM which is what the public needs. We all have better things to do than wait for an ATM to work.
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March 2019 by Regina Evans
I recently opened an account with this bank. It should've been a red flag when I saw that the only way to enter during "normal" business hours is if you swipe you atm/debit card at the door. However, I deposited a cashier's check that I received from another bank. I was told it would be on hold for 12 DAYS!!!! How are you seriously holding a cashier's check for 12 days when these types of checks are guaranteeing the funds by the issuing bank. Worst experience ever! I'm definitely closing this account and banking elsewhere!!!!
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February 2019 by Adrian
I came in to open an account with Max the manager. I waited a while In the waiting room. I was getting a little aggravated that it was taking too long, but after Max took care of me and explain what their branch offer I forgot about my wait time. He was very knowledgeable and helpful. Would definitely stay at this location
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January 2019 by ivan vasilyevich
Not a good banking experience. The tellers can't even reply to an email after they open a platinum account. I'm closing my account with them and giving all my business to chase
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October 2018 by Knight
As if a bank that doesn't open until 9 is from another era, this "bank"has you sit at a desk with your back to a lobby and entrance, allowing everyone to listen to my transaction and see the amount of money I just withdrew as it is counted in front of everyone.
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October 2018 by Salvador lopez
Worst experience in a bank by far. They're not your usual bank where you stand in line to see a teller. No no no. This bank you have to sit and see one of two teller in their desk. Worst experience by far. Other 5/3 banks are better.
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October 2018 by Yolie Rivera
negative stars if possible. let me make this as brief as possible ONLY because I want to warn anyone even considering this incompetent bank. my husband and i married and decided to leave our chase accounts separate and begin anew with 5/3 HUGE MISTAKE. Not only did they 'lose' our $2,000 xmas cash deposit into their own bank ATM they blamed the ATM company saying we should call them (we had receipt and camera taping of us depositing it) they assured no fees would apply until they 'located' weeks later. charged us fees during the interim that they'd credit later & after only we had to call and complain about after the month long delay... then my hubby still being hopeful still keeps account open only to deposit a huge amount last week $9,000 for home repairs only to NOT have it available to us after we start paying our bills due to 'punishment' for past January fees. which are.. yes.. the late fees from the $2,000 ($500 or so) that they lost in the first place. No bank should punish anyone and much less holding their $9,000 hostage when bills are due much less when it was their fault in the first place. Who loses money? Especially when you're a bank. So, if you want to deposit money and pay your bills and think 5/3 can do that for you.. good luck!
