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December 2023 by Todd Jensen
The optometrist was very good, knowledgeable and friendly. I was prescribed glasses based on my exam. From that point, what was supposed to cost $10 based on insurance ended up costing me $131. They unknowingly added on an expensive warranty and glare protection. When I received my "itemized" bill, it only said "service, lens, frame, misc" . . . not exactly itemized. I had to call to understand additional charges.On top of this, they didn't call to tell me my glasses were in as they said they would, I had to call them. They finally called over a week after I already picked them up. They text and email relentlessly and took the liberty of scheduling my next exam (a year out).My wife, four kids, and I will be taking our insurance $$$ elsewhere.
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December 2023 by Bridget Munn
Staff and doctor are very friendly. My exam was thorough. I scheduled my next yearly visit with Clarkson.
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December 2023 by Kevin R.
If I could put a zero, I would. I called the office and asked how much wait there was and if I should show up for my appointment on time, of course the lady said I should show up on time. Upon walking in for my appointment I see several people waiting and the front desk lady told me ahead of time didn't see them there when I called. Do not go here if you want to have timely service.
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November 2023 by Chad Meyer
it was friendly informative,and both doctors made me feel like they care about my vision,and wellbeing.Thankyou for your assistance ,to all the staff
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November 2023 by Sheila Curry
My husband and I had scheduled routine appointments. Upon arrival I was told we had no appointments scheduled. We received reminders of these appointments. They said the doctor we were to see was no longer with Clarkson. We were never informed. This was very bad customer service!
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October 2023 by Sharon Hudgins
I have had a private optometrist for many years and then tried a few of the chains for my eye exams and glassed. But I would say that my experience with Clarkson was the best by far. They greeted me as soon as I arrived, checked me in with a minimal 3 minute wait. The Optometrist and the tech were both amazing. They were through and answered all my questions. I was able to feel comfortable with the exam and the results. Then I was able to pick out frames and they have an amazing selection to fit anyone's style. It was the least painless experience I have had in my 40+ years experience. A+ is what I would rate them.
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October 2023 by Stormyi 007 C
Worst experience ever. I went to the office September 21 for an eye exam. Office staff very friendly. Had eye exam and the doctor advised me she would write a prescription for eye drops due to light making eyes blury when transitioning from indoor to outside. It is now Oct 18 and still no prescription for the drops. I have called numerous times and no return call. I even went to pick up sunglasses and was advised the doctor was out, but I would receive a callback. At this point (after 4 callszYI will say no professionalism what so ever. When the doctor advised about the drops she said they would burn my eyes, but help. I guess she changed her mind on my prescription...smh...do better by your customers
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October 2023 by Laura Brooks
Friendly environment, super nice employees. I've been going to Clarkson for about 7 to 10 years. Swansea, IL or Shilo, IL. Make an appointment, you will see.
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October 2023 by Laura Vaughn
Everyone is friendly and helpful. They make sure to take care of my needs.
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September 2023 by Brenda Eaton Yarbrough
Received it same day. It’s hard to find this specific item in stores here.
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August 2023 by Loretta Armistead
Everyone was great a d very helpful with everything. All of the staff friendly and cared about helping me.
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August 2023 by Patricia Woods
I really like everything about Clarkson Eye Care, except that they get very pushy with future appointments. They make your annual appointment and text you with the date and time later on the same day that you just had an appointment. Then I had to text back to let them know to cancel it. They text back pressuring me to make an appointment ASAP; as they fill up quick. I then had to text back to let them know that I would call to make my own appointment when I was ready. Otherwise, they're all really great in the office!
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August 2023 by K Williams
I had a much better experience with my visit to Clarkson Eyecare in Swansea IL than I did when I visited the Clarkson on South Grand. Very happy I found a location closer to home and with friendly staff.
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July 2023 by Jemal “Mal” Barnes
The doctor and team is always excellent when I go and get a pleasant greeting everytime and they make sure to inform you about ur eyes and I love it there .
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July 2023 by Princess Slagel-Bucshon
Great service. Friendly and professional staff.
