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September 2023 by kathleen robnett
Really caring people, just expect to wait a long time.
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July 2023 by Dave T.
The start of this post is missing. An Employee had told my wife that he was giving her the correct Champion plug to replace the Kohler. He gave her an RC12YC , when it should have been an XC12YC. So I gapped it & put it in. It still would not start so I checked the air cleaner, which was fine, I knew the gas was fresh because I had run it until empty the last time I used it, & had used a stabilizer in the gas. So I checked to see if we had the correct spark plug & discovered we had been given the wrong one. My wife took the wrong one back & was told they don't carry the correct one. I was very upset because I had wasted so much time trying to figure what was wrong. So I called & ask for the manager & was told she was not in, so I ask for the manager in charge. I spoke with Stacy, I believe, & I explained to her that I was upset that we had been given the wrong spark plug & how much time that had caused me to waste so much time. She told me that if I brought it in they would look at it. I explained that I am not able to do that because I have a bad back & could not lift it. She offered to have someone pick it up, & I declined that. I told her I thought she was trying to be very helpful but they needed to just train their people better. She must have been in the service area because they could order me the correct one on Amazon. Since we live in Genoa, not close to the store, I ask her if she could have it sent to my home. She took my name & phone number indicating she would get back to me. That was on Tuesday & since I had not heard back I called the store. I basically wanted to get the name of the person who I had talked to, or if she was there ask her why I had not heard back. I ask to speak to the person in charge & Lena answered the phone. I ask what the name of the manager in charge would have been on Tuesday. She ask what it was concerning & I explained why I wanted to know. She didn't introduce herself as THE STORE MANAGER but when I told her that I felt that, not getting a return call I was being blown off. She said she was sure that wasNot the case. Without me telling her that it was over two years old, she proceeded to tell me there hands were tied since it was over two years old. I explained to her that we had been given the wrong part & that's why I was upset & that it was a matter of training. She proceeded to tell me about how easy it was to make mistakes on getting the wrong spark plug. I told her that you sell the product yet you can't carry a spark plug for what you sold. She told me how it was impossible to carry everything. I just repeated that if you sell it you should have a part maintenance part. She did tell me that I could talk to Kohler and see if there was anything they would or could do to help me out. I had a feeling that I was talking to the person who told Stacy to forget about me. So I called back and ask the person who answered if Lena was THE MANAGER & she told me yes. I then ask to talk to her & ask why she didn't just tell me she was the manager. I told her that I would speak with Corporate & get to the bottom of why such crappy service. I think I know, it's the manager. I have purchased a riding mower, a generator, and the pressure washer in the past, as well as several other items.Customers need to be aware of the MANAGERS attitude toward helping the customer. Stacy tried to help me & I told her that I appreciated her effort to help.
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June 2023 by Paul_Elysa Siano
Got a Nail in my tire at 430 on a Saturday ! These guys saved the day ! Reasonable price for great fast work! My first time in a farm and fleet and the store was also amazing and all the employees were friendly ! Great prices etc ! I’ve been missing out !
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April 2023 by Amelia W.
Seth is such a awful and rude manager!! Whoever does staffing needs to fire him immediately!! He is nothing but a joke!! His bigger "boss" DALE. is awful too!! I cannot believe this company..
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April 2023 by Scott Nicol
I stopped to get my tires filled.The tech was very friendly and let me know one of the tire caps were missing
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April 2023 by Jenny Carthy Author
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April 2023 by Katie N.
Very large store. Some of the layout was confusing, but the associates that helped us out were friendly. Stopped in for food for my backyard squirrels. It's like a Walmart and home depot in one!
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April 2023 by Ryan J.
I've been shopping here on and off for 15 years. Now that I'm a yelper, time for a review!There's a Farm and Fleet in Rockford and Romeoville, too. This store is usually quiet. it's very low-key. There is always plenty of parking available and no lines at the cashiers. Came in for some super delicious squirrel food. We walked around the store to no avail. Finally decided to ask an employee, and he was happy to point us in the right direction. Success! No more hungry squirrels!There is never an issue here, and the employees have always been friendly.
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February 2023 by Charles J.
This is the second F&F auto center I have visited. Both took care of my auto repairs with attentive care.
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January 2023 by Carey Badner
Helpful and fast, when I went there at least.
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January 2023 by Ellie Rains
Fair pricing, clean store, helpful and friendly employees, supportive of community events and pet friendly!
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December 2022 by wendy varela
I had a problem with one of my tires two days after buying them, they said that they would request a tow truck and they would reimburse the money for the tow truck and tire repair. A month has passed since the incident and they don't want to solve me by covering the expenses, the manager Matt indicated that they would reimburse the costs now he refuses to cover it a month later and I'm still waiting for my refund! They didn't seal the tire well and the air came out. It's irresponsible of them not to do the job right!
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November 2022 by Stephanie U.
I can't even give them one star, I went in for four tires at 3 o'clock was promised it would only take an hour walked out of there at 6:30..
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July 2022 by Marc Schwartz
Blain's Farm and Fleet tire and auto did an alignment job for me . I gotta say that they were very nice when I checked in my car . I went and looked throughout the store for about an hour till they called me to tell me that my car was done and ready anytime I was ready to get it . I was shopping and I wasn't ready to stop shopping till I of course spent more money in the store ! LOL !!When I went to the tire and auto center I was once again greeted with a smile ! When I checked out I received a text with a link . It was a link to show me exactly how my tires were aligned before and after the work was done ! I think that's pretty awesome ! My tires were pretty far out of alignment to the point I was fighting the steering wheel to keep it between the lines ! Now it almost drives autonomously ! LOL !! All in all it was a very pleasant experience and I highly recommend Farm and Fleet for an alignment !! I'm not sure what else they all do but I would definitely consider them for any other work on my car !!
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June 2022 by Kelly West
They are quick, efficient and talk to u about an additional issues they find on your vehicle
