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October 2023 by Barbara Valentine
I won't be able to buy a car anywhere else again. They were so amazing to work with. No pressure, no gimmicks and so straight forward. My sales associate, Dustin, was the absolute best. I've had awful experiences in the past and this dealership was a delight to work with.
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October 2023 by Mark
I never felt pressured and Blane was not pushy and let me take my time making my decision. He was very knowledgeable of the vehicle. Even though I am sure I got the shorter end of the deal I don’t feel like I got taken.
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September 2023 by Lori Hawkins
I love the dealership. The people there are always so helpful and nice. From Mike in finance to Alex in the service department. Dan Paul in sales bent over backwards to make sure I was happy with my vehicle purchase and new all about the features it came with. I would most definitely recommend your dealership to everyone I know, and I always do. Lori Hawkins
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September 2023 by Rebecca Tews
It is just really hard to get an oil change here. Too bad too because I think of using this dealership for upgrades and maybe another purchase. Three hour wait for an oil change, misrepresentation of wait time and some of the miscommunications are problematic. Attempts to use the online scheduler have not worked either with confirmed res lost. Thank you for finally getting me in after hours. That was appreciated. Just wish it worked more seamlessly and didnt waste so much time. Gotta work hard to be able to buy new cars.
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August 2023 by Jay Q
I had an amazing experience buying my first car here! The entire staff is extremely helpful professional and an overall welcoming atmosphere. I was paired up with Chuck and John and let me tell you these gentlemen are amazing. I told Chuck my budget and what I wanted my price range to stay in and he provided plenty of options from their John worked with me financially to get what I wanted they were very supportive thorough and answered all of my questions. I could not have had a better experience for my first time buying a car from a dealership highly recommend Chuck he is an outstanding salesman that actually cares. John. Is in a different department but same personality traits overall good people I will not got any where else
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August 2023 by joseph Thomas
Probably the most pleasant experience I ever had with used car dealership and salesmen. Very friendly, not pushy. Came in to look at a 2008;Impala for my son, about hour later my son drove home in it. If looking for a car, go see Chuck, I know I will next time
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August 2023 by Terri Mannlamb
Chuck Gasso was an amazing salesman. Kind, understanding my needs and made me feel like family. He was attentive and realistic. I wish more salespeople were like him.Mike Ford helped me get my financial situation together and I went home with my new car!!
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August 2023 by Michael Bishop
Just had my light bulb changed. It's great they took less time than originally expected. However, they charge you anyway. Then I check my car to see one of the plastic hood support is now missing. I also had to argue that I shouldn't pay for a whole hour if it took 25 minutes tops. They decided to charge for .8 hours. That is bad math. I will never return again. I will also let my union know of the ignorance they showed. I will admit, the young tech was very respectful and apologized even though it wasn't his doing. Your service department is full of crooks. A customer should only pay for service rendered, not more.
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July 2023 by Gina V.
Excellent auto service the placeHere is spotlessAt the waiting area and the restroomsToo I brought my Kia here because Kia is so far away and you always need an appointment here at Chevrolet they have walk ins to oil changes I recommend to come very early no need to wait a lot if you come before or during lunch will be an hour and half wait I love the fact the did a car wash tap off windshield fluid plus they removed the antenna and plugged it back in after car washYes was very happy with the work
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July 2023 by Pauline Rapp
Great dealership! Chuck especially was very helpful in answering all my questions and concerns as this was my first time purchasing a car. The rest of the staff was just as great and friendly. If you're searching for a dealership that makes buying a car completely painless and simple, do yourself a favor and come here!
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July 2023 by John Ellis
First dealership I bought a car with and i was worried. But they made me feel comfortable and helped me find a perfect car. Extreamly freindly staff. There car service center is also 5/5Update. Wish i could give more rating. They are patient even when i get sadly a bit grumpy cause im tired. I apologize to anyone i had a slight attitude with. 10/10 best dealership/repair place ever. Best staff
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June 2023 by brother kyle155
We had a wonderful experience purchasing our new Chevy Colorado. Dan Jordet, Dan Paul, and John in finance were extremely helpful! They were beyond patient and went above and beyond to ensure we got into our new truck. We can’t thank the Dekalb team enough. Would highly recommend!
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June 2023 by Jeffrey Svendsen
I was between a rock and a hard place with needing to unload a vehicle and swap up for a different type of machine. I was down on my luck with my truck, but had to move forward and the staff was definitely there to help share the pain that is owning a vehicle. Five stars all around, from my general inquiry online in setting up an appointment with Ethan to meeting with Blane and other Sr. staff to close a deal. I know I wasn't in the best mood for someone getting a new car, but I did walk away happy. I look forward to this new relationship with Dekalb-Sycamore Motors and couldn't recommend a better overall staff to work with at this time.
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May 2023 by Carin Lockinger
I would definitely recommend this place! Tandi in scheduling made it so easy to get scheduled with the right sales person for me. Sean was awesome, he answered all my questions and even helped me understand some of the more mechanical aspects of the vehicle. Toby made financing a breeze and helped me leave in the car I wanted. Ashley was quick and efficient when when checking me out. Everyone was very kind, informative and accommodating. As long as this team is there, I won't go anywhere else for a vehicle!
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April 2023 by Joey Medill
This is honestly one of the best Chevy dealerships I have ever been too. Not trying to gloat but I saw a few things worth noting. The service team was easy to work with. I saw one of the service desk workers help an older lady to her seat and even though she was rambling on about nothing, he took his time with her and was patient. They have a popcorn machine and a pop machine. While this may not mean a whole lot, it does to me. Any time the service guys inquired about information on my vehicle they came directly to me. The wait was long but they had a lot of people bringing their cars in and that day they were short staffed. All in all, I would recommend taking your vehicle to this dealership for two reasons. #1 guaranteed and warranted work. #2 quality of the work being done. Also, when the work was done I was satisfied. One of the tech workers after working with my vehicle wanted to go for a ride. I was more than pleased to accommodate and go for a spin. Thank you Dekalb Chevy for looking after your customers. 10/10 recommend
