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January 2024 by K. H. H.
This dealership practices bait and switch selling tactics. I saw an advertisement for a new vehicle ask if it was new prior to test driving, ask the salesman the mileage he stated 3 miles. During the paperwork the dealership stated the true mileage was over 7000 and that there was a misunderstanding on how to get the mileage by the salesman. Not honest or reputable people to do business with.
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October 2023 by Anthony Lopez
The process was fast and got approved in minutes. There very helpful and professional. The person who helped me brought the car to my house. Very hard working and amazing person. I was impressed by how they dressed.
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August 2023 by Rich Sowa
I had a great experience purchasing my 2021 Chevy Suburban from kunes Auto Group in Sycamore. Ed Bucaro, the salesperson, was extremely helpful and knowledgeable throughout the process. He made sure to address all my questions and concerns, making the buying experience smooth and enjoyable. The Suburban is in excellent condition, and I couldn't be happier with my purchase. I highly recommend kunes and Ed Bucaro for their outstanding service.
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August 2023 by SHANAN BONNELL
I’ve lived in DeKalb County all my life and Kunes has to have one of the WORST service departments I’ve ever dealt with. They had my car for 87 days and didn’t even look at everything I asked for. Their communication skills are severely lacking and when asked their response is “I have a lot of customers”. We will not be returning.
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August 2023 by Shanan B.
I've lived in Dekalb County all my life, cars are my hobby and Kunes has to be one of the WORST service departments that I have ever dealt with. They had my car for 87 days and didn't even check out all that I asked for. Their communication skills are severely lacking and the excuse is "I have a lot of customers". We will not be returning!
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July 2023 by Grant D.
I drove an hour to see a jeep. They were supposed to have it in front and ready when I got there. When I arrived, I waited a long time only to find out that they had "loaned" out the Jeep two days prior. Beware of buying a pre-owned car here--since they loan them to people for joy rides. Dishonest! I should have read the reviews and listened before I wasted my time with this dealership. The sales manager told me that they own 50 dealerships and that's why no one at the location answers they phone. Corporate takeover! I can and will spend my money elsewhere!
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June 2023 by Stewart K.
Went car shopping today and had the worst experience I ever had in my life I was looking at a car that they advertised for $10,000 and they come back 4 hours later with the final numbers which I was been waiting for for 4 hours and they go when it's all said and done you have to finance $22, 400 and they added destination charges which is $500 the guy traded the car in they drove it in it should be zero then they said that they had to get a warranty added on to my loan and it was $8,600 for a extended warranty that they own and I'll guarantee you you will never be able to get anything fixed and they put on a bunch of bull crap of other charges and they said what do you want to spend I said I'll pay the taxes transfer the plates title transfer and I'll give you $500 to detail the car and I offer them for $12,000 and they said no but avoid please avoid and run away from these dealerships because once they get you in their web they will do mind games on you to get that extra money and I was there for like I said 4 to 5 hours there was two customers I rate yelling at the top of the lungs at the salesman and I couldn't figure it out but after a while I did figure it out they were doing the same thing to them so the best thing to do is ask your friends and were they buy their car and how will the experience this one I can't even give him one star because the whole thing was bullcrap but after the bad experience I did call him and told them that they should retrain all their employees to be salesman and be honest with the people it goes a long way and they didn't respond so I'm going to be the voice of the people avoid this dealerships there in Wisconsin during Illinois and they're all very bad
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May 2023 by C R.
DO NOT GO HEREWe made a deal with the sales personWhen we saw the finance guy & they tried to add $2,000 for reconditioning the vehicle.Also they presented the warranty like we were getting it. Until you see they added $150 a month to our payment. I told them no warranty & I'm not paying the extra $2,000. There attitudes changed immediately Here's an idea, Advertise you cars for the price that they are stop being sooooooo shady
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December 2022 by Brandi Rodriguez
We have been car shopping for a while and Shane W. Has been very helpful in trying to help us find what’s gonna fit us best and what fits our budget. We are definitely keeping him busy as we are rather picky lol. I would definitely recommend going to him for all your car needs. He knows his stuff.
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December 2022 by Brandon Thomas
If I could give zero stars I would. I bought a brand new dodge ram badlander a month ago and has been nothing but problems since I got it. Let’s start within the first two weeks had an alignment issue where my steering wheel was sideways in order to go straight. I bring it there they claim they fixed it and when I pick it up steering wheel is now the opposite way. I had to bring it there again to get the alignment fixed. Then after that i seen my whole back end was rusted all they did was some what paint over it. Then I realize my front end was rusting. Also my service light came on for the start and stop option. Take it in and they replaced the hood latches and that didn’t fix the problem. They have to order a brand new computer module for a brand new truck. Also have to order a brand new control arm for a brand new truck. Also when I hit 72-75mph the car shakes like crazy. Horrible dealership with horrible cars sold here. I am not the only one that went through these issue. DO NOT BUY FROM HERE.
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December 2022 by Life's “Beauty” Issues
Now this is the second vehicle I purchased from Brian Bemis. This was an absolute UPGRADE and it’s was great to do. I had Mike S. For a sales rep and he read my mind ? got me into a great new Jeep with all the bells and whistles! Couldn’t be happier!!! I will say if you are looking for a great car without all the hassle check out Brian Bemis at any of their locations. Thanks guys
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December 2022 by Ray Binkowski
Great service and support on intermittent issue on our RAM. Staff went over and above to make sure our truck was taken care of and fast. They had to order a part and they still had the work done in less than 24 hours. Tony and Cody did a great job in service.
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December 2022 by Kimberly Awesomeness
The service department was great. When I found out my car needed some fixing and some cleaning, it made me very nervous. Honestly, for everything they had to do the price was expensive ( everything is when it comes to a vehicle), but it wasn't as bad as I thought it was going to be. I feel very confident after driving my car off their lot.Jordan was a rockstar from the beginning till the end. Tony was very informative. For the machanics... who fixed my car..Thank You!Yes, I would take my car to them again.
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December 2022 by CountryRapBeats
No-pressure, didn't feel rushed. Quick and painless Shane is great, patient and kind and the rest of the dealership employees made the process easy. Quick and clear communication (both email or in-person) No games.Final price was exactly as negotiated (no last-minute surprises) They earned my business for life!
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December 2022 by Tayler Avery
Mike S. is the guy to go to!!! Beyond helpful and a real person! We where dreading buying a new car and Mike went out of his way to make the process soooo easy. 10/10 would get a new car from Mike any day. We love our new Jeep! Thank you Mike!
