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August 2023 by Madison Barto
Very clean, and very secured with gate and cameras, and the people who answer the phones are helpful and friendly. Best storage unit I’ve ever used so far.
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August 2023 by Andrea Cockrell
Doing business with American Way Storage is effortless. They have auto-pay options and i never have issues accessing my unit. I made a call to the office once and it was returned in a timely manner. Staff is polite and professional.
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August 2023 by Doug Millburg
I needed a quick place for my dads stuff, and American Way Storage easily provided it. Was a very easy process. Would do business with again.
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August 2023 by Jen Evans
Easily accessible and the people I’ve talked to have been great!! It was easy to go online and rent the storage unit!
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August 2023 by Hailey Adcock
American Way makes it easy! Easy set up, easy payment process with reminders each month! Easy access, huge space for the cost and clean!
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June 2023 by Madeline Lowis
Well I can say this don't be late because they add a let fee every 10 days . Of 20.Which adds up quickly. .
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June 2023 by Dana Amos
Rented online after calling the number listed. Online-Super quick and easy to use. Super nice and helpful staff over the phone.Definitely recommend!
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June 2023 by Carly Castle
Very friendly love the girl that talk to me on the phone in Mattoon had a great experience and everything has gone smoothly and everything’s good
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May 2023 by Simone Windell
We’ve had issues with getting into the gate. The code we were given didn’t work for the first few times we tried to access the compound. We also have had a lot of moisture in our storage until.
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April 2023 by Cynthia Mcdonald
Very Convenient to rent the unit. The lot was very clean, safe, and easy to navigate. Would recommend to family and friends!
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April 2023 by Lisa McKinnie
Customer service is great. Nice space to store property. Only slight concern is not completely air tight and mice can get in.
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March 2023 by Deborah Spears
I have used storage many times and by far this is the cleanest and the easiest to pay on line. I am at easy knowing my things I have to store are safe.
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February 2023 by Dalton Daniels
Beware!! We signed a contract with a set amount with the previous owner they took over jacked the price up without a new contract being signed to agree to the new amount ..then claim you signed a contract with them...I would love to see this fraud ......then we had a deadline to pay by a certain date because the bill got behind do to this increased price so we realize it's the deadline day at 6 pm (my fault yes) so we call to see if they will still take payment and they text us saying they will give us until 730 p.m. to pay and we didn't get the text and done feeding the kids and cleaning up dinner until 740 then attempted to call back to make the payment no answer so the next mornin we Call we back to pay and they say they can't accept payment even tho they tried to accept it after hours the night before then proceeded to lie and say someone stayed from 430 until 730 for us to make payment which is a flat out lie because we didn't even try to call until 6 pm so Noone stayed after hours for us so why lie...between all the lies and shady things and no contract signed with them when they took over be very careful
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January 2023 by Tammy Green
Customer Service is very caring and understanding of situation's! They worked with me on my billing and getting the right storage for my needs! The storage facility is very secure therefore I feel very safe while at my storage unit!
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January 2023 by Blossom Moore
With American Way Storage company I have had excellent experience with thus company. The staff is very Friendly's they get back with you quickly they are very helpful and they answered all my questions and there storages units are cleaned .
