Verizon is a telecommunications company known for its cell phones, wireless plans, and accessories. Customers have praised an associate named Faith for her outstanding service, describing her as friendly, detailed, and dedicated. She has been recognized for her exceptional ability to assist with phone transfers and address customer inquiries, even staying late to ensure satisfaction. However, there are concerns about the store's staffing, as some customers noted that one employee was overwhelmed by the number of customers and lengthy inquiries. Additionally, issues with bill payments and point redemption were mentioned, indicating that some customers faced challenges with the billing process. Overall, while many customers appreciate the support from associates like Faith, the need for more staff and improvements in payment processes were highlighted.