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September 2023 by John Lewis
Great place nice helpful staff.Very informative and great to work with.Shopping for flooring is very time consuming. So take your time install floors is more like buying a bed opose to buying sheets .you a going to keep the bed and the floor for a very long time. While the sheets you will change quit often like painting.Just tought I would share that
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September 2023 by Rosie Wright
Good service, cashiers are so helpful and caring. The sells person, think he was Tom, was so so helpful.
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September 2023 by veronica T
Great selection of flooring ceramic, porcelain, Laminate and vinyl good prices. Aiden was very helpful and knowledgeable, very patient great customer service.
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September 2023 by Sara Smile
Great selection of back splashes and flooring, everything to dazzle your home. Loved it. Worth the hour drive
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June 2023 by Calla R.
I guess it's true what they say; most people don't post reviews when service is good (and "I'm definitely guilty of this"). We've exclusively been using Floor & Decor when it comes to our home rebuild. When dropping over 14k in flooring and tile, you would think service would be exceptional every visit no matter what; We'll we have been proved wrong. Our visit today took me over the limit. Sales associate Tripp was rude and arrogant. I recently tore my rotater cuff. Thus, I asked for help unloading the car with extra tile to take the pressure off my wife. Will Tripp related that "I can grab a cart, pull the car up, and unload it." I could already tell by his demeanor he forgot he was a sales associate and that I was going to have to repeat myself while making sure it wasn't in the form of a question but instead a statement. What really irked me was the fact that he acted as if me asking was killing him, and it ment he would have to personally stop running his big mouth to help us. When in actuality, he was just going to have to radio it in to someone else. Floor & Decor, please re-educate sales associate Tripp on what it means to work customer service.
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June 2023 by Mike Schwaller
Great service and very nice selections. I'm just bummed they don't offer installation. (They have brochures for installers, so that's OK I guess). Update- the proprietor did let me know they do have preferred installers they can recommend. Revised to 5 stars, will update again after project is complete (may take a while 'cause I'm procrastinating lol!).
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May 2023 by Google user
Great service and very nice selections. I'm just bummed they don't offer installation. (They have brochures for installers, so that's OK I guess). Update- the proprietor did let me know they do have preferred installers they can recommend. Revised to 5 stars, will update again after project is complete (may take a while 'cause I'm procrastinating lol!).
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May 2023 by Maureen Vopinek
Very nice store. They are have such a variety of styles and price ranges. We were looking for flooring and a back splash. I found the back splash and love it!
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March 2023 by Kimberly Landis
Slow service after being in the store for bout ten minutes, I was sick of looking at flooring
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March 2023 by Ralph Heft
I've shopped there many times and it never disappoints. This place has everything and people who can help. Highly recommended.
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March 2023 by Dave M.
Was at Floor and Decor right before close In Tinley Park and saw a damaged vanity base for sale. As the store was closing I left. Called the store the next morning to buy the vanity. There system was down so they couldn't send the quote. I asked it they would put it on hold and I would be in the next day after work. I was told by the sales associate he had spoken to his manager and they would put it on hold and when I arrived check with the register to pay for it and they would bring it up. I arrived the next day as agreed and the gal at the register new nothing about it. I gave her the name of the sales associate. He came up after about 10 minutes with a pc of paper saying hold for Dave M. Then proceeded to tell me the piece had just been sold. I asked how could it of been sold when you told me you were holding it and had a sign on it specifically saying hold. He then brought me back to another manager (I believe the head store manager) who proceeded to tell me the same thing that it had been sold and their policy is not to put items on hold. I asked him the same question to which he replied. "If I had a dollar for everytime someone asked for something to be put on hold and never showed up I'd be rich". I'm in the warehouse business and I can assure everyone reading this even if that were our policy I would never say it to a customer. Especially one that was told something completely different the day before. How is it that the managers of the same company at the same store seem to have different understandings of policy? I suggest you review policy and provide proper training on it and customer service. Especially your managment team. At least at the Tinley Park store.
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February 2023 by Sylvia Kowalczyk
Amazing good quality selection for the discerning eye. I saw expensive looking porcelain tile for very good price. This is a serious tile store. You will be impressed with selection and very fair prices.
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January 2023 by shawn dixon
I recently remodeled 2 bathrooms for my client, I decided to vist the Tinley Park location. Upon arrival I met Melvin (employee) not only was he pleasant but he helped me figure out what option I should make 1 of the bathrooms based on what I described. I made at least 4 more trips there due to me not getting enough material ? and everytime I walked in he greeted me with a smile and by my NAME.Oh i forget to mention I wanted to add some pizazz to the grout in the kitchen and he showed me the GOLD GLITTER GROUT. It's AHHHMAZING ? its definitely been a head turning view in the kitchen.The customer experience is a 10 ‼️‼️ in my book and the bathrooms turned out perfect. Thank you Mr. Melvin I'll be back for my next project
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January 2023 by Hermila Fratto
The young man showed us several options from lowest price to highest that would best complement our wall tile.. After my husband an I talked, we went with a wood porcelain floor tile. Another young man placed the 3 long boxes in our cart. Over all it was a good experience.
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January 2023 by Mike MOS
Heard that a newer Floor & Decor opened up near me so I had to check it out.Great selection of products for many different needs around your home.Staff and service were excellent and the store was very clean as well as product in their appropriate slots.Recommend a visit here if you are in the market for some upgrades or remodeling.