PNC Bank receives mixed reviews highlighting both excellent and inconsistent service. Many customers praise the staff as the business's real asset, describing them as always kind, professional, and committed to excellence, even when overwhelmed. Specific visits are noted as great, with representatives providing fast, efficient service and a take-charge attitude that resolves issues quickly, leaving customers feeling well cared for. However, other experiences point to significant shortcomings. Customers report bad customer service, including unhelpful interactions where staff provided minimal information and showed a lack of engagement. Operational failures are noted, such as a failure to update a customer's address, resulting in confidential account information being sent to the wrong location. Appointment systems are criticized as inefficient, with information taken but no follow-up call made, despite the branch appearing not busy. While individual bankers can be helpful and nice, inconsistencies in service quality, knowledge, and basic courtesy have led to negative experiences for long-time customers.
Answer the phone answer the phone answer the god damn phone
September 2024
Best PNC location locally. Staff are always kind and professional, even in times when they are overwhelmed by high volumes of customers. I hope PNC appreciates these staff members as highly as many customers do. They are the real asset to this business, props to them and their commitment to excellence.
September 2022
I was taking my fiance to her bank. Not a fan of PNC BANK. That is all.
