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January 2025 by Omar H
Answer the phone answer the phone answer the god damn phone
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October 2024 by Jose Tamayo
I advice EVERYONE that has an account at PNC to CLOSE YOUR ACCOUNT AND TAKE YOUR MONEY SOMEWHERE ELSE. My bank account was hacked and the hackers transferred $18,000 to external bank accounts (In several transactions) From the first transaction for $5k I reported fraud to PNC and they told me to just change my username and password. I went to the Tinley Park Location and asked Viktorija Cardilli for help and she said she would get back to me and she never did. I've been fighting to get my money back and PNC said there was no fraud and I am responsible for those transactions. No further explanation was given. Basically I lost my money I lost my business I lost everything. Even though when you open an account they tell you your money is insured up to a certain amount. LIES. I hired an attorney to handle the situation but meanwhile I want to let everybody know what happened to me so it won't happen to you! You can google the restaurant Jalapenos in Orland Park and see that is Permanently Closed. And this is the reason why.
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September 2024 by J Cobb
Best PNC location locally. Staff are always kind and professional, even in times when they are overwhelmed by high volumes of customers. I hope PNC appreciates these staff members as highly as many customers do. They are the real asset to this business, props to them and their commitment to excellence.
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August 2024 by Jakub Wieczorek
Called twice and no answer.
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July 2024 by Detras Patten-Passmore
Spoke with who I was under the impression was a manager. Attempted to rectify a problem due to a holiday being tomorrow and the branch would be closed. I was advised the bank was extremely backed up and unable to assist. I could go to the Orland Park branch, as an email was sent and they would be able to assist me. I drove to the other branch, 15 minute drive, the gentleman at the front was passive aggressive and not helpful. He didn't have any resolution for the issue. I called and spoke with someone from customer service and she was able to direct me in the right direction. I’m wondering if this kind of service is the reason there are less and less PNC banks in the area.
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April 2024 by Mofcpd
I need an appointment to come in and do banking now? And then you're "booked" for the day. No thanks. Bye PNC!
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April 2024 by Tina Jenkins
What a great visit I had today at the PNC Tinley Park branch! From the moment the door closed behind me, I was greeted by accounts representaive, Rameez Shariff. I came to get a new debit card because my original card had been compromised. Rameez had a warm smile and a take- charge everything-will-be-alright attitude. He had me take a comfortable seat and before I knew it, I had my new card after less than 12 minutes! PNC, you have a gem working for you!!
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April 2024 by Forex Perfect
Probably the worst bank branch I have EVER visited. Workers there are incredibly incompetent. So I decided to open new account with US Bank and that was very pleasant surprise. Very happy now.
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June 2023 by Westman
IncompetentTried to get my debit card renewed. Card machine was down. Sent me over to Tinely Park with no apology or compensation. Card Machine was down over there too. You wasted my time and shredded my card for nothing.
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January 2023 by Aneta Szaflarska
Individual at the branch took down our name and said it is required to now have an appointment since they are super busy, mind you, there were only 2 people in the branch and the bankers were just sitting at their desk - which is fine - but no one ever called to connect with us and schedule an appointment so what was the point of taking my info down. We finally got an appointment in - Asked them to change my address as well - they didn't. My debit card and account information was sent to the wrong address which is horrible since there is confidential information on there. Other than that, the banker was helpful and nice. I have been a customer at PNC for a long time but have had a bad experience at this branch multiple times. Bad customer service and lack of knowledge.
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January 2023 by Jason Chapman
Just tried to withdraw 500 from the ATM. GAVE 100 IN 20s and 20 in 1s. Shorted me 380.
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January 2023 by Aneta Kowalczyk
Individual at the branch took down our name and said it is required to now have an appointment since they are super busy, mind you, there were only 2 people in the branch and the bankers were just sitting at their desk - which is fine - but no one ever called to connect with us and schedule an appointment so what was the point of taking my info down. We finally got an appointment in - Asked them to change my address as well - they didn't. My debit card and account information was sent to the wrong address which is horrible since there is confidential information on there. Other than that, the banker was helpful and nice. I have been a customer at PNC for a long time but have had a bad experience at this branch multiple times. Bad customer service and lack of knowledge.
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September 2022 by Leon Wallace Jr
I was taking my fiance to her bank. Not a fan of PNC BANK. That is all.
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June 2022 by DIANA MARIE
Check in check out..
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May 2022 by John Matthews
Rude and horrible custsomer service. Called the day before to confirm they could assist us with a notary for our documents. When we arrived they refused to help us. Keep in mind I called in advance and they have helped us out before. While waiting to complete some other business at the teller window I observed an elderly couple being turned away. A large blonde and loud teller yelled across from the drive thru window that they "can't get 21 grand without ordering it". All of us in line were shocked that they would ignore this couples privacy and put them in danger by announcing it to the entire bank. Anyone who asked for a manager was directed to a gentleman named Danielle who said he didn't have time for this "nonesense" I called up to the regional manager and left a message. Apparently PNC isn't concerned with their customer service, safety or privacy. Don't give them a dime take your business anywhere else.Update: the real Branch manager called me back a week later. Stated her assistant wasn't comfortable notarizing documents, which was a blatant lie and contradicted what he told me. This branch manager also stated she gave the tellers a "talking to" about privacy. Regional manager never called back. Again further proof to take your money and business elsewhere.
