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October 2023 by Donna Baudry
Couldn't use the machine, plastic cover over card slot so scratched unable to read. Called RBox. He said he would send someone out to replace it, Went there a day later, still couldn't read. Not serviced!!Had to drive to another kiosk to rent movies!!
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April 2023 by Kelly O.
The staff here have lost the art of customer service. I often leave here feeling like I've inconvenienced the pharmacy staff.
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September 2022 by Anne R.
Like most places these days, the Tinley Park CVS pharmacy at Harlem and 167th needs more staff. But the people who work at that pharmacy display grace under fire every day. They smile and treat everyone with respect, even when it can't be easy. They are models of good behavior even when their customers aren't!
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May 2022 by Tiffany H.
This is the worst pharmacy. I'll start with my best experience then go to my worse. I called yesterday and after being on hold a long time, they answered the phone and told me to call back later because they were busy. A word of advice when you pick up the phone you should ask people what they need and then decide if you should tell them to call back or remain on hold. I think you'll find a lot of the calls you had on hold could have been really quick questions and could then free up your overwhelming lines. Now my worst experience. I went in to get my rapid COVID tests, that insurance covers. I came in with all the requirements per my insurance's instructions, and the pharmacy sent me to the front register for it and the front register sent me back to the pharmacy. The pharmacy is really lazy and didn't care to deal with something they didn't know how to do so they tried to pawn off a pharmacy task to the front register that has nothing to do with insurances or Phamaceuticals and doesn't even have the computer soft wear necessary to help. Since the pharmacy refused to help me the manager at the front did try to help me and gave me a phone number to call to try and resolve the issue. The problem was that she had no idea what she was doing which makes perfect sense since it wasn't her job to know, but she gave me a number I didn't need to call which resulted in them giving me another number I didn't need to call so on and so forth. I even then just called my insurance provider but got nowhere because it was a task that CVS pharmacy was supposed to do but would not. I was standing there trying to resolve this issue on my own for over an hour. No one in the pharmacy offered to help me at all. It was an exhausting day for me because I am a pregnant lady with a high-risk pregnancy and had nowhere to even sit. I'm not surprised that this is how the entire pharmacy operates with the personality of the blond head-pharmacist there, seems like they all just follow suite of this lady with no compassion (I get that the pharmacist or pharmacy manager however its run gets busy, but don't disregard stuff you don't know how to do. Give that job to one of your employees to find out what needs to be done). I went to the CVS in Flossmoor provided the same required information and they entered my insurance and gave me the covid tests no problem. Less than 5 minutes in and out, so my advice for Tiney park CVS is maybe call another CVS and ask what your supposed to do if you don't know, and learn how to do your job. Also I must say the CVS in Flossmoor was the most well runed pharmacy I have ever went to. They worked together perfectly. Every one knew exactly how to do their job, and knew how to answer every question and also had wonderful personalities.
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February 2022 by Youse F.
By cvs pharmacy on a 167th in tinley park has the worst customer service
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September 2021 by Kathleen T.
Covid testing in the drive through for pharmacy makes very long wait times. Very disappointed with this combination of testing and order pickup. This should only be offered where there are 2 drive up windows.
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May 2018 by Debbie Will
Convenient Redbox outside CVS.