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December 2023 by Susan
The hotel is beautiful and the rooms are exceptionally clean. The young woman at the front desk at check in was stoic. No smile, barely said a word, only necessary commands. Even when I said Merry Christmas, she remained like a wall and barely muttered Merry Christmas back. No smile. No eye contact. I wouldn't have known what she said except that it was in response to my Merry Christmas. So emotionless and muttered so quietly,I'm only assuming she responded Merry Christmas back. Didn't tell us our room number, we had to look at the card, and didn't tell us the location of the elevator until we asked. Literally offered us nothing but the financial transaction. Luckily, the next desk person we saw was ALL smiles and kind.We had requested top floor away from the elevator when we made the reservation. The hotel was FAR from full, almost empty actually, and we were given a room on the second floor, on the wall across from the elevator. I assume it was all part of the desk person's desire to not do anything positive, happy, or nice.Some surprises- small bathroom and no mirror outside the bathroom. With 2 queen beds, and the possibility of 4 people in the room, it's odd there's no mirror in the room, just in the small bathroom. There were only 2 of us and we had to "schedule" our mirror time. The bathroom was too small for both of us to be in there.Another surprise is that I was never certain of the breakfast hours or checkout time. The card in the room and the paper given at checkin had contradicting info. Obviously the girl at checkin didn't share any info. Both of these resources also gave conflicting directions on how to cast to the TV. In fact, the only way I got it to work was by following a third set of different instructions that was on the TV when I turned it on.Also, there is no cleaning/maid service during your stay as the hotel still hides behind "covid restrictions," unless you special request cleaning and new towels. Many other hotels have returned to their regular service. I don't know of any official covid restrictions that prevent cleaning your room and giving clean towels. Also, dont forget any toiletries. This hotel does not offer that "did you forget something" service. No emergency toothbrush, comb, or razor. You can buy a cheap disposable for $5. Nothing complimentary. Not super necessary, but this is the first place I've stayed where they don't provide emergency toiletries if you ask. It's also the first time we've needed something, so that was unfortunate.Breakfast was good, although we were there 2 mornings and both mornings there were no clean tables available. It wasnt busy, maybe 2 other parties eating while we were, but the available tables had crumbs and greasy spots. This was a surprise because the hotel was exceptionally clean everywhere else, including the area around the buffet breakfast. Just not the eating spaces.Bottom line, we will likely stay here again because cleanliness is my main priority and the rooms were definitely clean. We've stayed here in the past, including pre and post covid. They've always been clean. But, price has gone way up, and service has gone down.
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December 2023 by Sheree Moore-Taylor
Beautiful place, very clean the decor for Xmas was beautiful like a winter wonderland.The pool and hot tub was great and relaxing. I love the adults only hours and quiet time hours a plus for
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December 2023 by SilverTapStudio
Rooms were clean and quiet. Staff was friendly and accommodating.
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December 2023 by STEVEN STAPLES
Had an amazing experience with the hotel. Room was very clean and comfortable. Jovan Clemons was amazing, she made sure I had everything I needed and my stay was everything I wanted it to be. The entire staff was friendly and helpful. I Cant wait to come back. That will be very soon.
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December 2023 by Amy Stone
I chose the hotel because of the electric vehicle charging station on site. It made charging my car so convenient while traveling. The bed was also very comfortable and breakfast was excellent.
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December 2023 by Ellé
Exceptional foyer during the holidays. The rooms are run down. The door to the bathroom looked like someone had to be pryed out. The carpet looked and felt icky. For the cost you are paying for location only. The room was definitely not ideal for the type of establishment. I was pleased with my initial check in, as the staff was pleasant. The fire alarm rang while I was there and I stepped out of my room and staff was around I asked for guidance on what to do no one said anything. It wasn't until my husband came back to the hotel shortly after and he heard the fire alarm upon entering the hotel, and the front desk staff said they are waiting on the fire department to turn off the alarm. This wasn't a drill I learned, but something triggered the alarm and no one could provide me with any guidance or information as to what was going on. Safety should always be a top priority.
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December 2023 by Beth Ostrowski
Great hotel in a nice suburb of Chicago. Feels new inside. Beds are comfortable. Very clean overall, nice staff. Free breakfast leaves a bit to be desired, but plenty of nearby options.
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December 2023 by Tosha Warren
Phenomenal hotel. I absolutely loved this place. The beds were super comfortable, the hotel was very clean, the staff was smiling, warm, and accommodating. They even had cookies when I checked in. They have full size shampoo, conditioner, and body wash in the very updated bathrooms. The shower pressure was absolutely wonderful. The glass doors were a beautiful touch. The lighted mirror was gorgeous. The rooms are huge and I was just so comfortable. They offered breakfast every morning and it was delicious and fresh. They also have a small store on the main floor to buy extra food because this area truly shuts down at 10pm nothing is open except gas stations.Rooms: The beds were very comfortable I tried the double queen room the first night and then a king deluxe the second night. The rooms are very spacious.
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December 2023 by Khufu Gold
First time staying at Wingate and it did not disappoint. The 4 and 5 star ratings are accurate. The hotel is very clean. The breakfast was good. I was able to park my truck on the site with no problems. Cindy at the front desk was very professional and accommodating. I’ll be back next time I’m in the area.
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November 2023 by Stephanie Husbands
Room were nice, staff were nice and friendly. Location was easy to get to and very quiet. Would stay there again.
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November 2023 by Karen Jones
I was in search for a hotel to stay in while my house was being renovated and decided to stay at the Wingate after previously checking into a nightmare hotel in the same area. The Wingate draws you in with the fresh smell and cute water wall in the lobby. The front desk staff was very polite and helpful especially Devon and Jovahn. I would definitely stay here again!
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November 2023 by Nathaniel Neal
Great place, the general manager was outstanding and very respectful. From the first appearance you can tell it is well took care of, and breakfast was pretty well compared to most places. I will be staying here again if I’m ever around the area!
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November 2023 by Brian Robaczewski
We stayed in the honeymoon suite. overpriced for nothing crazy. Didn’t get any discount (usually hotels comp the rooms with big blocked off rooms. Over 30 people booked rooms because of us ). Still had to spend over $500 for two nights for the ‘honeymoon’ suite which is just a regular room with a separate room for the bed. Only amenities ghat were extra was a box of chocolate. Dont plan your wedding party here unless you want to overpay. I’m sure the holiday inn across the street will comp the room
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November 2023 by Carter Lovelady
I just attended a wedding in the southern Chicago area and Wingate made my stay much better! Not only was the complimentary breakfast fantastic(a rare opinion of mine) but the staff worked with me throughout my stay as I was dealing with an 11 month old the entire time. It was a great experience and I wouldn't hesitate to book again!
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November 2023 by Katwana Harris
I have nothing but great things to say about this hotel, it smelled amazing upon entry, it was clean, the room was big, clean, comfortable and inviting. There is complimentary breakfast and the hotel is in a nice area. Oh let’s not forget the staff, everyone I encountered was pleasant and smiling.I will be staying here the next time I’m in town
