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December 2023 by Heather Manint
Looked up on the Samsung site who was authorized to work on my refrigerator and Eagle Head came up. It was a great experience. Very professional and fixed my problem. Highly recommend
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December 2023 by Dana England
Called on Monday, came out Thursday and fixed what needed fixing on our dryer! Quoted a price on the phone and it was same price when tech got here! Love that!Gave recommendations for not having the problem again! Will definitely call for future appliance needs!
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December 2023 by Heather M.
Had a great experience! Called because he was running ahead of schedule and asked if he could come earlier. That was great and he did. Fixed my Samsung refrigerator in a timely manner and even cleaned behind the fridge for me while it was out! Would recommend them to anyone! Flat service fee and felt like a got a great value.
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October 2022 by Nick Colvin
Went above and beyond for our dishwasher repair! Did a great job, thank you!
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May 2022 by Amber Cook
Very unprofessional! I Had an appointment for a warranty repair for my Frigidaire refrigerator that is only 8 months old. I gave the company the code that was displayed on the screen and awaited my appointment that was a week away. The technician want in my home 2 minutes and left. He stated that because the unit had not been plugged in for over 24hrs there was nothing he could do. If this is the case you should inform your customer ahead of time. I explained that the unit had completely shut down so naturally we unplugged it because we were concerned there maybe faulty wiring. He also stated he couldn't get to the unit and "they" didn't move thing out, that was my responsibility. So I started wiggling it out to plug it in to show him nothing was happening and before I could finish he was out the door. When I called the office with my concerns the lady was very rude and continued to interrupt me as I was trying to speak, when I asked if she was going to let me finish she stated you already spoke with my technician. Her next available appointment was two weeks out, again I expressed my concerns considering it took over a week for the first appointment she than told me to find another technician and hung up the phone. FYI just because you use the word ma'am doesn't mean you're not being rude. I was very pleasant with you and was simply trying to convey my concerns mainly so we didn't have the same issues with the next technician you sent out. I wouldn't recommend using this company.
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February 2022 by Matthew C.
Just got done dealing with the repair guy from eagle head. Set an appointment for a certain day to have my appliance worked on. They called back and rescheduled the appointment because they did not have the parts..... when rescheduling I made it clear that I would be there to let the repair man in to do the repairs but would need to leave to get my kids from school. I was told this would be ok. The gentleman arrived and was let into my home and immediately said that he was unsure if he had the right parts. I spoke up and said that phots of the part were sent to the person whom made the appointment. He left and went to his vehicle. I proceeded to go to my vehicle and load my kids to get my other kids from school. He said I had to be there in order for them to work on my fridge. I said well when I told them they could come that I would need to get my kids he said well I don't have the proper tools..... he proceeded to gather his things and leave. He was on the phone when he left. I received a call about 5 minutes after he left calling me a liar that I did not request to leave and how dare I lie. I proceeded to tell him he was not welcome back at my home and he stated he would not be back that I would need to find some one else to repair my fridge. Very poor attitude from the beginning and to call me back and call me a liar is very unprofessional. I will be contacting the manufacturer of my product to express my dismay with who they chose to send to my house for repair. BEWARE!!!
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February 2022 by Allen Helmuth
I had an appointment for a warranty repair on our dishwasher. Owner couldn't find our house . Argued with me about our address and finally just hung up on me. Needless to say, I'll call a different GE dealer to get the repair done. Even though I was ticked I also found it kinda hilarious ?
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July 2021 by Jennifer Danner
Had a service appointment set for yesterday. No call no show. When you call the number it goes straight to a busy signal
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June 2021 by Jennifer D.
Waited all day. Suppose to be here between 8 and 4. No call. No show. When you call the number it goes to a busy signal
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April 2021 by Kathleen McManamon
Showed up early, fixed the problem with my ancient Maytag washer and charged a very fair price. Thank you.
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February 2020 by Jason Hatter
Honest and dependable appliance repair. Appointments have always been kept and the technician was on time. They have worked with us over the years to keep appliances running in good order instead of having to spend $$ on replacements for our oven, washer, dryer and microwave. 5 of 5 star customer service!
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October 2019 by Catherine Hewerdine
The service if you can wait two weeks to get something repaired is great or at least the repairman who came the first time was. . Bonnie the lady who answers phone was rude and down right out mean told us too bad that they had no openings that we had to wait two weeks and hung up on both my husband and I . I asked for owners name and number she said no and hung up. This is the second time we used this service and would never again because the customer service or receptionist is horrible. They do work for Samsung and several appliance stores in the area...I am definitely letting Samsung know. Sad
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March 2019 by Donald Tipsword
This guy's a real nice guy. I stopped in here thinking that This place was something different and the man I made contact with, was a very friendly guy. We all got a good laugh at my mistake.
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March 2019 by Lucas Atwood
Owner was very rude, said he didn't believe the information I was telling him and hung up on me. He wanted me to diagnose the issue with the ice maker and I informed him it would be better if he came out himself.... Owner told me he doesn't make enough money to make multiple trips. Very rude owner, DO NOT USE THIS COMPANY!!!!!!
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December 2018 by Linda Sloat
Eagle Head Enterprises are wonderful. They fixed a refrigerator that no one else could figure out (even the manufacturer) and it stayed fixed!-- and I just had them fix a dryer. Fast, dependable, pleasant. I do not understand the negative reviews. Several of my friends have also used them and all of us have been very pleased. Highly recommend.
