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September 2023 by Marc Smith
One helluva transmission man and dont forget probably one of the best diagnosis guys around.Service: Transmission
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December 2022 by Doede Barth
The people at Brooks were right on target when they diagnosed the problem with my Subaru transmission, quoted cost and time it'd take to repair and the final bill was exactly what was quoted (well $11 more because of taxes on parts). But at $1600 - when other shops were spouting estimates of $3,000 or more - for the repair that $11 is minor. Everyone I met and talked to there was nice, pleasant and friendly. Reading through a couple negative posts on here about Brooks makes me wonder if those posts are from a spiteful competitor or an axe-to-grind customer that aren't taking their meds and brings their wrath down on everyone they meet. Brooks gets a big A+ from me (first time customer).
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October 2022 by Wes Thompson
Took my car in for a repair and got it back with broken pieces in an area where their "tech" worked. They accepted responsibility half-heartedly and expected me to pay the balance. I went to another mechanic. Very poor customer service. They can care less about the quality of work and will threaten you through text messages with "action." They do every other "action" besides standing by their work. Buyer beware.
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October 2022 by rodneyb71
A good local shop. Down to earth no BS customer service. My GMC Envoy had an issue in the drive through lane at Subway in Tremont and Todd drove down and helped me with what turned out to be a broken transmission linkage. I was able to drive to Brooks and they fixed it without having to be put behind anyone.Another visit with my truck and Ron was able to diagnose the issue with my truck in a split second and we have a plan to address that issue.It's hard to top genuine good customer service and fair prices.
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August 2022 by Joseph Sinclair
Took my work vehicle there. They were no help at all. Told me that my transmission needed replaced. Quoted me at 5900 I then told him the car wasn’t even worth that much then he proceeds to ask how much I want to sell it for. Also, asked about my diagnostic charges and he said 230 dollars if I needed a receipt and only 100 dollars if cash and no receipt. Brooks mechanic told me not to take my car out of town as “the gears could let go at anytime” been driving it from Morton to Bloomington daily since. Took car to Midstate Transmission to get a second opinion. Was told that it was just a bad solenoid they charged me 300 dollars and I’ve been back on the road with no issues. Unfortunately I was a first time customer with Brooks and Will not ever be giving them my business…Service: Transmission
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July 2022 by Austin Burgess
I would like to give 5 stars for the good work they did on my brakes but they lost all my respect when I got my bill for 3x what I was quoted and had to deal with the extremely rude lady behind the counter. I understand that things happen and it takes extra time and parts but I never got a call about it to let me know what was going on which to me is very unprofessional. And $135/hr labor is outrageous when most other shops in the area are 100 or less. Do not recommend!Service: Brakes
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May 2022 by Brice Beecher
Really went great. They took care of everything and fixed my truck perfectly
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April 2022 by Jr Webster
I purchased a car from one that works there that said there was nothing wrong with the car. Well I have had the car 4 days it won't start he promised to fix it said he would put it in the shop. Mr Ted Taylor screwd me out of 2500 and refuses to fix the car that has nothing wrong with it. If this is how one person there does business why trust any of them. If he lies why trust any of them. It's a shame how one can ruin a buisness
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January 2022 by Scott Jackson
Very good work on my 1966 pickup. Transmission works like new and doesn't leak a drop. Very impressed.
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December 2021 by Joseph Fontana
Ron and company had our truck for over 1 year. They finally after a year told us they couldn’t repair our transmission and would refund us our money. We received our check from them after calling and them not returning our calls and it was less than half of what we paid them. Four transmissions later our truck still was not repaired. Unprofessional, they wouldn’t call us back no integrity business.Service: Transmission
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November 2021 by Lois Funk
Patient, polite, and honest. That's Ron, at Brooks Automotive/Transmissions. Brooks rebuilt the transmission in my Blazer, and I have only good to say about their service. They fix what needs to be fixed and don't try to sell you something you don't need. Thank you, Ron and staff!Service: Transmission
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October 2021 by Rick Games
I hardly ever write reviews but I have to give Ron two thumbs up. Ron was so helpful and professional with my transmission needs. His price was fair overall and he goes out of his way to make it right. It was so nice to deal with such a wonderful businessman that truly cares about his customers.
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October 2021 by Dan Bright
Took Ron my 2013 Subaru legacy got a reasonable Price on the transmission bought it and got it in fairly quickly I will review or I would recommend Ron see anybody they needed any kind of car work specially transmission if You can see my post Ron I appreciate everything you did thanksService: Transmission
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July 2021 by Steven Ruckle
This is a very busy shop. Due to COVID-19 and stimulus checks. There is a wait for vehicle repair. Be prepared for this. They are backed up with repairs.
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July 2021 by Kenneth Lindsey
They know their business and treat you right.
