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November 2022 by Tammy Storey
very good
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September 2022 by Carly Hays
Started an account here a month ago. STILL can’t get into my mobile app or any online banking. I was not provided a username for these accounts and when I called the bank to ask what it could possibly be, I was provided a customer care number I could call. Which I got zero answer from and was just prompted to leave my name and phone number. Still waiting to hear back from them. I wouldn’t have started an account here in the first place had I known it would be this difficult to access online. It’s 2022. Do better.
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August 2022 by J S Sorbie
I've been doing business with FCB bank for over 28 years and I've always had the BEST experience
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January 2022 by Jill Sorbie
I've been doing business with FCB bank for over 28 years and I've always had the BEST experience
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August 2021 by Gina Marie
All I can say is horrible costumer service.
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March 2021 by Brandon Sinclair
Worst bank ever.. will screw you over then 5 years after you leave they will still try to report several late accounts on your credit when they are paid in full years ago.
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December 2020 by Patty Reece
Change did not enhance the relationship.Thank goodness there are still the CNB people there. Not impressed with FCB at all.
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October 2020 by Tosh Robinson
I understood and understand the pressure banks are under with the rates at an all time low and hundreds if not thousands of refi applications waiting to being processed. My experience with FCB in Troy IL has been the worse ever. I tried to do something different by supporting a business that’s local and not deal with lenders in another state and FCB has failed me miserably. I’m a 25 year retired vet with excellent credit who tried to refi with cash out for a home project and it took 90 days for me to reach out to FCB with no results. I called at the 30, 60 and 89 day mark with little to no communication in return. There were nothing but empty apologies and no real action when I finally received some sort of response. When you’re wrong, you’re wrong! It seemed as though I was a bother when I was trying to give you my business. Even after receiving negative results on the cash out portion, I was still willing to just refi at an excellent rate FCB offered. It’s going on day 97 with no communication or results after the rep stated that he would personally drop off the refi information in my mailbox on his lunch break. I’ve yet to receive the info! Needless to say I went elsewhere and got the cash I needed for my project and it took only a week. If I would have known that my business wasn’t serious enough for FCB, then I would have just stuck with my lender that’s in California who originally offered me the same great rate but less red tape since I’m already a prior customer. All I got out of FCB is a lesser credit score from checking my credit and a bunch of other lenders checking my credit contacting me left and right asking for my business as if FCB sold my information. I’m not sure if that’s the case but I’m very disappointed with FCB. I’m glad I’m not a member.
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October 2020 by Brandon Kirk
Only go to this location if your getting something out of the ATM, the business itself and the people that run it are rude act like your Inconveniencing them and all around have stinkin thinkin if you hate your job or life so bad then don't take it out on me when I just want to get some money out of my checking account or come in here for a new card which is 10 dollars at this one I am so glad the Caseyville one is a lot better never going to this one unless its an emergency
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May 2020 by Nancy Schulte
FCB has great customer service and are always ready to assist. My small business has been a FCB customer for almost 8 years and they have been a great support. Thank you!!
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February 2020 by Rodney Wheeler
Nathan always goes above and beyond for his customers!!! I wouldn't bank anywhere else..
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January 2019 by G Giacoletto
Good work
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January 2019 by Brennan Bauer
I was never informed that you could only make 6 transfers from a checking account per month, so when I kept going over the allowed limit, instead of giving me a warning, they disabled my online banking transfer function. I cant do anything online or on my phone/app (except for check balances) for a year. When confronted, they simply told me it was in the multi page agreement packet I signed. I will be finding a new bank, because this one is not worth while.
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September 2018 by Brooke Henry
Aloud me to be overdrafted with out warning cost me 30$.
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April 2018 by Clayton Prater
This FCB charges you $10 if you want a new debit card. My daughter lost her purse so she put a hold on the card. A nice person found her purse but the bank charged her to replace the card. Bad business especially when she has a substantial amount of money at the bank.
