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October 2024 by Tabitha N
Great service from everyone. The office staff was very nice as well. Will return.
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July 2024 by Courtney M.
Troy Veterinarian Clinic has a mission of 'providing quality compassionate veterinary services to Troy IL and the surrounding metro east area.' Sadly, they don't live their mission. We have had a relationship with this veterinarian and clinic for 10 years, and up until the most recent event I have always had high regards for this veterinarian and clinic. The professionalism and compassion displayed by Dr. Mears and her office staff is despicable. They have been caring for my now elderly dog for 7 years. I called to request pain medicine be refilled for his comfort and quality of life. This has been done monthly since approximately December, however, this time they demanded we bring him in to have lab work done. When I challenged this request, I was met with incredible rudeness by the staff, and the veterinarian refused to speak with me. I immediately felt this provider and her team no longer cared for my pet and felt I may need to explore other opportunities. I arrived at the clinic to request my pet's medical records, and was met with continued rudeness of the staff, and a letter that had already been printed and signed by the DVM separating our relationship citing I had distrust and displeasure in their services, after 10 years! I was merely advocating for what I felt was best for my dog. While in the office the situation further escalated with her staff, still not having the opportunity to speak with the veterinarian herself. I had 3 of her staff members yelling at me in the lobby of her clinic with the following comments highlighted: - One staff member stated that since 2016 they have documentation of my concerning interactions with this clinic. In the 8 years since 2016 not one person, including the veterinarian, had a conversation regarding these concerns. - One staff member accused me of not caring about my dog, and not taking appropriate care of him. He has had yearly visits, sometimes more often to this clinic. - Another threatened to let other clinics know of my behavior, in an attempt to prevent care of this pet they have had the privilege of caring for for the last 7 years. - Another set my pet's medical records in the parking lot of the clinic in an attempt to get me to leave when I was still requesting my other dogs records These are some highlights of the horrible treatment I received from the office staff. There is an incredible lack of compassion and unprofessionalism from both Dr. Mears and her staff. The veterinarian took the cowardly way out by not having a conversation with a longstanding client, rather writing a letter when I challenged her requests and advocated for my elderly dog. Putting a frail, elderly dog through a stressful car ride for labs that would not change our treatment goals and are not necessary for prescribing pain medicine shows the lack of compassion. Furthermore, the unwillingness to directly discuss the situation with me shows there is a lack of caring. For many pet owners, pets are family. When family is in distress emotions tend to run high. It is important to be able to differentiate these situations when dealing with clients. Troy Vet Clinic is unable to make this differentiation. If you want to advocate for your pet, this is probably not the best place. My dog passed away 28 days after this incident, without the help of our trusted veterinarian because I was trying to do what was best for my pet and that was not accepted. If you want to do everything the clinic says without batting an eye, maybe you and your pet will be treated with respect.
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June 2024 by Patrick Roesch
Long time client of TVC. Leaving due to prices and lack of staff knowledge of animal behavior. They are far too expensive for the quality of care and lack of knowledge. While the staff have always generally been friendly, this is far from the best vet in the area. Again, having had animals at the vet practically since they opened, it’s tough to leave but long overdue.
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April 2024 by Justin Christ
Julie and the staff are amazing and have always taken care of my Goldendoodle. Always fast appointment times and short waits. I would recommend this vet clinic to anyone. Great service and very friendly!
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April 2024 by Andy Saulitis
I have been using Julie for a couple years now and would highly recommend her to anyone. great service and wonderful people to work with.
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April 2024 by Gabrielle Roberts
I had to take my baby in to help her cross over the rainbow bridge today. The staff was excellent and so compassionate. Thank you so much. ?
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April 2024 by Kara Jacob
The staff is always very friendly.
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March 2024 by GKL
We have been taking our schnauzers to Dr. Julie and team since they opened. Would never concern any other Veterinary Clinic. Professional and shows how they care about your pets.
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March 2024 by Tracy Bickel
The staff are so kind and professional. Dr. Julie Mears is an outstanding veterinarian. I would recommend anyone who loves their fur babies to visit this office.
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March 2024 by Maria Norkus
They were very nice and professional
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February 2024 by Joshlyn Byrd
Money grab beware. Workers are nice though.
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February 2024 by Justin Schleyer
Horrible!!! They literally almost killed my dog and we only came in for annual vaccines. It's crazy to imagine anyone trusting this vet. This place should be shut down and never allowed to "care" for another animal again.
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December 2023 by Troy C
Nice place to take your pets. This visit was a hard one as we had to let go of our loved one but the staff is great and Dr is so kind
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November 2023 by Kristen Cox-Guemmer
Dr. Mears and her team are absolutely wonderful! Couldn’t say enough great things about them and their compassion and quality of care for our sweet Cash! ❤️
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November 2023 by Jennifer Isenberg
Our dog needed to be seen and they got him in first thing on a Monday morning. He was very well taken care of and my husband was sent home with everything we needed to continue care. We were sent a text afterwards inquiring how our boy was doing. I would recommend them for your pets needs.
