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March 2024 by Keith Francis
Good service and friendly staff
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January 2024 by Sylvia Putz
My refills are always on back order. Sometimes I have to wait 4 days til iit arrives to my Walgreens in Troy Il. What is going on here?
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December 2023 by Mariel Lemon
Always slow and pharmacy is the worst!
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January 2023 by Mark LaRue
Staff is friendly and while the Walgreens pharmacy is excellent, the store is also great, with a wide range of items that are generally at a reasonable price.
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November 2022 by Edward Williams
I am a professional driver and it is difficult sometimes to get prescriptions filled timely manner when I'm on the road. The staff from pharmacy tech to pharmacist very helpful in making sure I got my prescriptions filled so I can get the road 5:30 a.m. thank you everyone
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October 2022 by Julia Bernice
Went to get my sister her flu & covid shots. Couldn’t get the flu shot due to insurance… so we asked if the doctor could write a RX for the flu shot cause we thought we did it at Walgreens last year. The rude tech replied “better insurance would solve the problem” and she was SO rude. My sister is 27 completely & utterly disabled. G tube and diaper dependent. She cannot TALK even. She’s 27 and cannot be on our insurance so she is on state insurance. She cannot change that, no one can. Your employees don’t have to be so rude & biased towards people on state insurance. I’m completely disappointed in our visit today. She could’ve just answered our question & been helpful about what to do next. Instead she was rude. Attitude was NOT necessary at all.
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October 2022 by Julia Bernice Kelley
Rude employees that are biased to people on state insurance. My sister went up there today for covid & flu shot. She couldn’t get the flu shot due to insurance. My mom asked if the doctor could write a prescription for the flu shot because she really thought we did that at Walgreens last year. The rude tech just replies “better insurance would solve the problem” She’s 27 and diaper/g tube dependent… do you really think she can change her insurance?! You guys suck. Could’ve just answered my moms question without being completely rude & biased. Thoroughly disappointed in the visit. My mom asked a simple question & you might as well have just berated her in front of everyone. I hate this place. My mom didn’t ask if her insurance was crap, she was asking if *HER* doctor could write a prescription for the flu shot & my sister come back later once that was done. She didn’t get an answer to that question, she just got berated for my sister being on state insurance… that no one can change or do literally anything about. This place needs some sensitivity training or something. Never experienced anyone being that rude over a stupid flu shot & insurance. Just answer the question the best way you know how. That’s all we ever freaking wanted. Didn’t appreciate the attitude
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September 2022 by Jessica S.
If I could give 0 stars I would. I use to live in Troy years ago when my husband was stationed in the area. Very nice neighborhood and kind neighbors. We now live in Chicago, but every time we drive pass Troy, we like to stop by and reminisce on old times. But now I'll pass by and remember the kind of treatment I received. This review is not for the store, it's a review for the pharmacists! You go to this people to kindly help you, hear you out, and to try and understand your needs, etc. I work in healthcare, and I understand that we get all kind of patients, but no matter what the situation, customer service matters! This is by far the worst customer service I've had at a Walgreens drive thru ever! The pharmacist were very rude, impatient and no sympathy for people. I literally left there in tears. I felt rushed and unheard! It saddened me that my daughter had to witness that. I was a customer that day, with a valid military insurance! A spouse of a active military member, serving your country! And because they couldn't figure out why my insurance wasn't showing active, but my daughters was; I was dismissed and told that I was holding the line and that the other customers behind me needed to be seen! I even had them talk to my insurance and they confirmed my active insurance, and told them that it must be a glitch on their system. But no, that wasn't enough! Instead I was shown that a brown skinned woman with a mixed child, weren't important enough that day. If you're going to work in the healthcare industry, please have the patience to deal with all kind of people, you don't know what people are going through or dealing with, you should never make someone feel like they are less important!! I called the store that day, and spoke to the store manager who kindly apologized for their actions. But it's something that I won't forget. Again, this is a review for the pharmacy, not the whole store.
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August 2022 by Sarah V.
Never had a bad experience and I've been going to this Walgreens since it opened. I get my flu shots there with no issues and all my prescriptions filled. Make up counter lady is always nice to me. Staff are always nice. I'm glad we have a walgreens so close.
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June 2022 by Nathan Nutter
Don’t bother filling out vaccine forms online they don’t know how to use them. Also, disregard instructions in the email, they will not serve you without a vaccine card. I’m switching pharmacies, maybe someone else won’t contradict their own process.
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May 2022 by Nathaniel N.
Don't bother filling out vaccine forms online they don't know how to use them. Also, disregard instructions in the email, they will not serve you without a vaccine card. I'm switching pharmacies, maybe someone else won't contradict their own process.
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May 2022 by Niki Morris
This is the worst Walgreens I have ever dealt with. The employees lie, make empty promises and it takes nearly a week to get prescriptions filled.
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April 2022 by Amanda Lynn
Walked into this Walgreens, watched an employee search through and grab merchandise I was looking for. She told me I had to wait 2 hours to buy them so I left and came back, then suddenly they never got them in stock. I guess your employees are buying the squishmallows and selling them?
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February 2022 by Richard Westbrook
Always an issue with the Pharmacy. Troy Walgreens Pharmacy always has an issue filling with prescriptions. Drive to Maryville, no issues, same exact prescription forms.
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January 2022 by Savannah Richards
Was in the makeup aisle and grabbed perfume from the container the lady held on to it for us and told us to meet back there when we were ready to check out stood there for 20 mins and she never showed up the cashiers were busy with a line I understand that but they didn't even try to phone her and k ew that we were standing there for a. Long time we just left are stuff and left the cashiers even said they had no idea were she was when they were talking to eachother .
