Verizon has received mixed reviews from customers. Many appreciate the helpfulness and expertise of staff like Mike, who provides clear explanations and excellent service. However, some customers have faced issues, such as difficulties with trading in phones and receiving incorrect information from other employees. One customer felt rushed and dissatisfied with the service, leading to a potential refund request, though the store manager stepped in to resolve the problem. Overall, while there are positive experiences, consistent service quality seems to vary among staff members.
My experience was very good and helpful Mike does a good job to explain and help to understand the technology. I would highly recommend his expertise.
October 2025
It was good but we went thru all the work to trade my per pay phone in to find out you couldn’t even do it. I still got the phone but I believe that there should be a feature where you could trade in a per pay phone.
July 2025
Mike is the best. He always knows what he is doing, and takes care of any issues we have.
