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December 2023 by Thomas Bales
Disappointing experience with Basco USA. Despite running an eCommerce site, they don't have a way to auto-calculate shipping costs, so users are forced to enter CC details and complete their order without knowing what the true total cost will be.Granted, nothing is finalized until several hours later when a service agent emails you for final approval with an outrageous quote for shipping and handling.We understand the world is expensive, but we've never gotten S&H quotes so high before. The agent in question was curt and only exacerbated the frustration.
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September 2023 by Dann G.
I order two 15 gallon containers off of them at 29.90 a piece. And the shipping was lisred at 43.26. Got a call and email couple days later and they said upon further review the shipping now would be lol get this $150. So now i try to call Kelly Carpher and tell him this is unacceptable and he just fowards all my calls to voicemail! That tells you alot about a company that wont even take the time to explain their screwup!
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August 2023 by Jackie Kearns
I needed the cleaner for my new shower door. It arrived quickly, but I haven't really seen a difference in the cleaning of the door. I am going to give it another try today.
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July 2023 by Redriver08
Products and customer service are great but shipping cost are prohibitive for smaller orders. Actual cost of supplies $32, shipping cost $65.
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May 2022 by Molly M.
Ordered two small containers ( 3 oz & 4oz) as testers for a project. Received confirmation of the order, then another one. Then nothing for two months. Finally I emailed asking when my order would be shipped. The person in customer service said that they didn't have the top for one of the tins and it would be another 3 weeks or so. No apology for not notifying me, but at least I got some communication. So then quite suddenly about a week and a half later got an email stating that my order had been shipped. The order itself was less than $4 and they charged me over $15 for UPS shipping. Package arrived yesterday. The small metal tins were packed without packaging, so they were loose in a box banging into each other. The tops did not fit the tins, but I adjusted them with needle nose pliers and all was well. Well, except I cannot imagine ordering 400 of these things and having to adjust each one. No people skills from customer service, and shipping was ridiculous and costly. Never again.
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October 2021 by Aperture Flash
Yard is decent and easy enough to turn around and dock in, staff seem nice, but show up with plenty of hours, showed up 10 minutes early for A 7 am appointment, and 5 hours later they are still unloading me. Two major truck stops near by is helpful.
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October 2020 by Robert Nusekabel
I purchased a 1.25 gallon plastic bucket from Basco for $4.10 that could have been purchased for less local. Well to make things short the bucket ended up costing me $27.65 and was only shipped 3 1/2 hrs from me. Be careful with this company when you think you are getting a good price. I could have bought a case of buckets for what this ended up costing me. I would not have even given one star rating but had to in order to give review.
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October 2020 by Scott W.
This company operates professionally and efficiently making their mark in the business arena. Customer service is A-1 and their products are far above par in the industry. Great experiences and a long standing relationship here??????
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October 2020 by Dan Wagner
Thank you to the guy in the wear house. he was more then helpful
