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August 2025 by David Lugo
Just wanna give a massive shout out to Tyler! Such a fun, energetic, and kind employee!!
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July 2025 by Tavares Smith Sr
Professional and courteous made me feel like they knew me
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June 2024 by Morgann Applegate
Tellers were all very personable and professional! I am a non customer, but came in with a few questions that everyone was more than willing to answer. I will be bringing my business back in the future!
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May 2024 by Ezra Thacker
First and foremost, I want to say that I have never had an issue with this bank. Every time I've been inside, I've always been greeted with a warm smile and happy tone. The tellers there (forgive me for not knowing everyone's names) are phenomenal at making me feel welcome and respected. It feels as though my business is appreciated, and even encouraged. Not only this, but the environment itself is very pleasant. The floors are spotless, the glass is clean, it even smells good. Everything is very polished, and I'm happy to say that I enjoy this bank very much.
Important note: my experience is highly subjective, however, I hope others may find what I've described to be similarly true.
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May 2024 by Sharnita Patrick
Went in to cash parole check bank manager Briana got very disrespectful because I asked why I had to go through filling out paperwork again she clapped her hands at me and pointing at me as she was speaking in aggressive manner very unprofessional this was my second time coming to this bank my first was went well very professional guy if I could rate this experience it would be a negative 5 I will not be returning
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September 2023 by Tiana
Bailey has an amazing personality with welcoming smiles and positive attitudes are greatly delighted for another day. Thanks Bailey & First Mid.
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June 2023 by Daniel B.
This place has the worst customer support center ever! Your better off calling the bank direct. Just makes me want to leave this bank altogether.
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October 2022 by Kathy Baker
I am very disappointed and dissatisfied with First Mid Bank and Trust in general. They did a mistake that caused me much anxiety and made me miss credit card payments because they put a bank hold on my account in error took them 2 weeks to fix.
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October 2022 by Kathy B.
Beware of this bank. Don't do business with them and if you are change banks! I had a bank hold on my account for 2 weeks for a debt that was not mine. I had a very stressful 2 weeks and caused me much anxiety.
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September 2020 by David Huber
Contacted twice to discuss mortgage, never returned calls.
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June 2019 by dtoeppen .
Disorganized bank. Not recommended. Employees in the Urbana branch are wonderful, but management of the organization (ie the people in Mattoon, IL) seems poor.
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June 2019 by Adrian M.
The employees at this branch are nice, but management of the company in general is awful. The bank is run by uneducated, petty little losers in my opinion. There are better banks in Champaign-Urbana...go there.
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February 2019 by Todd I.
You should be a great business until it taking over by first mid bank and Trust, and no longer became first bank & Trust. Since then have been horrible, Oroville, horrible. The same people treat you completely differently because they're own buy a new corporation. You get a letter stating you have great credit, then next day you get a lot of stating your credit is horrible any need to rectify Darrell so I'll be reported to the car your PO. I am NOT kidding I have examples of those letters do not to business with this bank in anyways shape form whatsoever as soon as I get enough money to open account and another bank I am dropping them like a heartbeat like yesterday's bad news and we'll never ever use them again
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August 2017 by Uber Adventure
New staff and they are Definitely not as good as the old staff that worked here be4 the Renovations disappointed but the bank itself is great but I will stick to the Savoy location to do my local businesses
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October 2016 by Nate Atkinson
Lobby closed for a long time.
