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March 2024 by Karissa Green
Very professional agents
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February 2024 by Sergio Ruiz Moreno
I never did my taxes at an office in person. I always preferred to do them myself online, but I decided to give the in-person visit a try. Mr. LaFountain filed my taxes, and he was very professional about it. Everything was clear and understanding, and I didn't have a doubt or concern.I ended up with a great refund thanks to his assistance. I will highly recommend that you file your taxes here. I had great service and had a good time.
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December 2023 by Mohamadreza Salehi
DONT GO TO H&R BOCK IN VINE STREET!!!Initially, I opted for a tax-filing application, which estimated that I would receive nearly $300 in tax returns. However, due to some circumstances, I decided to visit this tax office for assistance with one of my friends.From the start, it was clear that the person in charge at this office lacked knowledge about the necessary documents. After completing the calculations, I was informed that I owed a staggering $2,000 in taxes, which seemed unreasonable. When I mentioned my prior experience with the tax application, where I should have received $300 rather than paying $2,000, the tax professional adamantly insisted that her calculation was correct. Being an international student, I felt apprehensive and ended up paying the $2,000.Later, when I shared my story with a friend, she recommended visiting H&R Block on Mattis Avenue. There, Mary informed me that one of the forms used for tax filing was unnecessary, and she amended the document. She assured me that I should expect a refund of $1,700 within four weeks.However, when my friend and I visited this same office to rectify her tax situation ( she had the same problem as me), they contradicted Mary's advice. In an attempt to prove that Mary and I were correct, I even showed them the relevant IRS laws, but they refused to acknowledge it. I showed the document to an old person working there, but their only response was "wrong wrong"!!! The receptionist ultimately, in a very rude manner, screamed at us that they couldn't help us and we should leave the office.Finally, a kind and elderly woman at the office took the initiative to amend my friend's tax return. This entire process, which involved proving that we were entitled to a refund, took nearly a week, and after seven long months, we finally received our money back.It was such a horrible and exhausting days, we were searching all the IRS documents to prove that they made a mistake but still they refused to accept it!!
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October 2023 by Salar Basiri
Absolutely, positively, unequivocally, DO NOT make the grave mistake of entrusting your precious tax dollars with this office! It's almost comical how their so-called 'tax experts' seem to have mistaken tax season for a game of bingo. Errors galore, a mistake party in your tax filing, and their customer service? Well, let's just say it takes a special kind of unprofessionalism to vanish into thin air as soon as your hard-earned cash hits their palms. I'm in awe of their audacity! I may not care how you handle your taxes, but mark my words, this office should be on your 'avoid at all costs' list.
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April 2023 by Patrice L
I have been filing with H&R Block for over 10 years now. Unfortunately after this years experience I’ve decided to take my business elsewhere. Really had hoped that they would make things right but they didn’t, nor did I receive a call back from the corporate customer service number I called.
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March 2023 by Chandler Kaiden
"Tax pro" made a mistake leading to a bug in the approval/filing system that did not allow me to complete the service. The tax preparer referred me to multiple numbers throughout the company to tech people that did not do customer service and could not help, and no employee would take ownership of looking into the issue--they'll dump the hot potato back into your hands. I spent ~8-10 hours on troubleshooting, phone calls, emails, messages to the H&R Block execs--and in the end my taxes aren't filed and I'm waiting for a refund so I can re-collect my documents and start someplace new. Huge waste of time--if H&R ever belonged in this business, it's in over its head now and needs to duck out. Terrible experience--worst customer experience I've had anywhere in years, and incredibly expensive on top of it. Do yourself a favor, save your time and sanity, and start with literally any other company that does this. You're better off sending in blanks in April--at least you'll make a filing. UPDATE 2/13: Waited a week then had to dispute the charge thru my credit card to get the fee back.
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February 2023 by James Tull
There the Best been going to H&R Block for a long time and will never go anywhere else.
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July 2022 by Linda Ehmen
The professionalism of the person who prepared my taxes, plus she was very friendly. She explained things to me. Made me feel good.
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April 2022 by Sheila Ransom
My daughter went in to have her taxes done (this is the first year she has needed to do more than file online). The tax professional did not advise her that each additional piece he would complete would be an additional charge and then made her feel like the IRS might audit her because of her return. The total amount charged was a whopping $400. Quite the surprise when she was thinking around $100 (maybe a little more). This should have been explained upfront to her. Very sad and upsetting for her first tax prep experience!!
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March 2022 by Jennifer Brandon
Don Waybright in Urbana Illinois is an amazing tax specialist. Answered all my questions and was very professional.
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February 2022 by Carrie Marie
I really love Janice Parker at the Urbana office, and she makes every year filing my taxes really easy and fun.
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February 2022 by Talisha Mosley
Don was a very good person he was very nice and the young lady that helped him she was nice to I'm so sorry I forgot her name I didn't get her her name she was very nice to they was very helpful this year I really appreciate them
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February 2022 by Lukeesha warren
Everyone in the office was friendly. My tax pre was quick and thorough
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February 2022 by Yolanda Douglass
I been getting my taxes prepared for years and HR block is number one in
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June 2021 by Linda Hobbs
Good, polite people skills were shown to us....
