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July 2025 by Rebecca Coon
Always great service-fast and friendly!
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June 2025 by Tim Darling
We moved into a new home and ran out of propane on our second night. The company servicing the existing propane tank said it would take 4 days for them to refill our tank. I called Hicksgas and they got us propane within hours. From the initial call to Hicksgas, the customer service was top notch. Emily reached out to Chris about our needs and helped me to complete new customer forms over the phone. Chris and Mitch identified a leak in the existing exterior gas line and set us up with temporary propane to make it through the weekend. They returned early the next week to fix the exterior line and avoided relocating the permanent tank. My wife and I are so thankful for the outstanding customer service!
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April 2025 by Thelma Miller
They were very friendly and effortless to set up an account with them. Beyond what I expected thank you.
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February 2025 by Anissa Riley
Although I’m a Sullivan resident I was fortunate enough to have Mitchell and Chris stop by to check my gas pressure. After a power outage and many surges to follow, my furnace had not been working for the last two days. When they showed up, their main concern was getting my furnace running. With their common knowledge, our furnace was running in no time and they schooled me in the process, should it ever happen again. Thank you so much for going above and beyond and saving us a service call. Another big thanks for checking gas pressure and keeping us safe and warm! So grateful you guys were in the area!
P.S. They are also dog lovers so that’s always a plus! :)
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February 2025 by ANN Jarrell
Wanted to say a big Thank-you to Mitch. Had a delivery today and he was a great guy. He had to relite my furnance after filling the tank too as I had run out.
Just an overall great guy. You don't meet many like him anymore. Thanks Mitch!!!!!! God Bless you!!!
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January 2025 by Angie Cade
Always fast and Ashley is always very helpful and responsive !
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December 2024 by Dan Hayden
Thanks to Adam and everyone at the Vandalia, IL office. They deliver on time and made a special trip to my RV after I ran out of propane in the middle of the night. I highly recommend them. They care about their customers. Thanks again for your quality service and reasonable prices.
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March 2024 by Megan Walton
I wanted to personally thank Jessica at Hicks for being so on top of getting my home set up for monthly payments. She was very kind and customer oriented. This is hard to come by these days and she was a breath of fresh air! Thank you so much!
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February 2024 by Tenna Knox
Very polite and helpful
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February 2024 by Jason Mcneely
Manager helped us out alot and got problems fixed with billing. (Juestin)
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January 2024 by Dave Nunnally
These folks run a great business and their can-do focus is all about professionalism, customer service, and making sure their customers are happy. Although Hicksgas is a pretty big company (I don't know where they are headquarted), the Vandalia operation is run like a small-town business. Because it is. We see thes efolks in the community and know them. They wave and smile. And you cannot put a price on that. And if you do business with them, you will feel it -- they treat you like family. Which is just what you want in this litttle corner of paradise.My first experience with Hicksgas was not positive. The individual who answered the phone was flat out mean. And it was a simple question about repainting a tank. Instead of simply telling me no, she really gave me the graduate school dissertation about painting Hicksgas property. Seriously, she took it way too far. Well, being new to the area, I figured I should let it pass. And to this day I have no clue who overheard her in their office, because someone must have. Not only was the tank painted within 48 hours (I was not in a rush), but when I called back to thank them, she was no longer there. Like employed there. Which is good and bad. Again, I never complained about her, but I wanted to. Well, it means they care about their customers and particuarly how their team treats their customers.So all my other experiences with Hicksgas since then have been flawless. Seriously flawless. Jessica, who answers the phone and organizes dispatches, is cheerful and kind. Can you imagine having to take calls from people all day? Hopefully, most people are kind and mature and manage their propane and energy responsibly, but you just know she must get at least one knucklehead a day who wasn't proactive in monitoring their tank and is now in world-ending crisis mode... and takes it out on her. But she doesn't let them get to her. Great job Jessica!And then there is Mitch. For some reason, the folks we bought our property from had Hicksgas remove the second propane tank from the barn/workshop. We thought that was odd and were gonna go buy our own tank and have it filled. Well, I called Hicksgas to find out if they sell tanks. Turns out they delivered and installed a tank... and connected and safety checked the propane heater connected to it... as a courtesy. Mitch did all that. With a smile on his face. Yep. Read that again. A courtesy. The only caveat? Fill the tank annually. And who wouldn't fill it with Hicksgas? Their propane price is 25% to 40% CHEAPER than anyone else in the region.So, why the long review? Well, after writing hundreds of reviews and, according to Google having nearly 3 million hits of my reviews, I want to believe positive comments make a difference for businesses -- both large and small. And my experience with Hicksgas, especially Jessica and Mitch, are the kinds of experiences I know others want to have in their interaction with businesses.Try Hicksgas in Vandalia. You won't be disappointed!
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January 2024 by Donna Nunnally
We became a customer of Hicksgas earlier this year and, honestly, they have treated us like family since day one. The tank behind our home was covered with scrub and bushes, so when we cleared all that off the tank needed a good painting. These guys showed up to paint the tank the next day! Who does that? Fills happen in 24 hours... waaaay better than we ever experienced with that company that begins with a 'F' and rhymes with squirrel. Their customer service is superior too. Just call them and you will see. You will probably speak to Jessica, who is the most professional and kindest person you could want to talk to. We have never met the folks who fill the tanks, but Mitch was dispatched to help us with a second tank for our workshop/barn and he was just a machine. From the moment he arrived to the second he left, that fella did not stop working -- polite, curteous and friendly. Oh. And the prices. Absolutely a superior value compared to other propane companies.The bottom line is simple -- you have choices when it comes to things like this. Do your research. Read the reviews. If someone posts a negative review, go read their other reviews... odds are that if they complain about small-town company they do nothing but spew negative stuff towards everyone. You can and should ignore those reviews. Give this company a shot - you won't be disappointed.
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December 2023 by Dwayne Ritchey
Jessica offered great customer service
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December 2023 by Aaron Coney
Great customer service from Jessica! She has good people skill!
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December 2022 by will guinn
I needed some water filters for my softner an R/O and I live about 30 minutes from Vandalia. Melissa at the front desk offered to deliver the filters to my house since it was on her way home! I paid over the phone with a card making everything very convenient! Thanks alot to everyone at hickgas especially Melissa!
