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February 2024 by Riley M
Always very helpful and quick when I need my tires filled up. And helpful when I need other things for my car
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January 2024 by Thomas Kim
Came here for an oil change with a coupon few weeks ago one of the old man took my car. The old man seems to be very friendly, he just asked my name and asked for my key.After about an hour and half, the car was done. Here are issues i encountered:0. The coupon does states up to 5 quarts, And I didn’t realize my car takes 6 quarts. the old man didn’t even mention that they would be additional charge. When it was time to pay, the old man didn’t even mentioned there’s additional charge, assume that I would hand off my card. It would be nice to let me know upfront before they change the oil that there’s going to be additional charge.1. I saw several oil stains on my car seats, driver and passenger. I was able to remove the stain, but at least they should be careful.2. On the invoice, they put the wrong mileage. I believe AAA does report the mileage. I would have major issues down the road if I try to sell my car. I had to go back and ask them to update the mileage on the invoice.Before they perform any services with This location, be sure to ask if there will be additional charges and ask them to get consent before they perform any additional services. Otherwise, this place will charge you additional items without your consent.Next time, I’ll just go to the dealer for an oil change. saving few bucks isn’t worth it.
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January 2024 by Brenda K
I had an appointment today! I have to say, the place was very clean and bright! It wasn’t too busy at all! Mr. Santo was very friendly and helpful in explaining what my problem was! I am very happy and will definitely be back if I have car problems again, wishing I don’t have any problems! lolIf you’re a member, you’ll receive a 10% discount!
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January 2024 by Alex B.
First time ever using this service. I needed them to pull my car 3 feet out of snow. Simple, fast, not in anybodies way. I'm now on hour 4 of waiting for someone to arrive or even call. Aaa contracts companies nearby its locations. Either be forced to wait 4+ hours for anything, or be smart and save money by getting towing on your insurance or pay our of pocket in the rare occassion something does happen. What a joke of a company, pay your subcontractors more if there's this much quality control.
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January 2024 by Brenda K.
I had an appointment today! I have to say, the place was very clean and bright! It wasn't too busy at all! Mr. Santo was very friendly and helpful in explaining what my problem was! I am very happy and will definitely be back if I have car problems again, wishing I don't have any problems! lol If you're a member, you'll receive a 10% discount!
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December 2023 by Edward Imes
As a AAA member and 750 miles from home, this place was useless. No help at all. Went elsewhere. So much for membership.
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December 2023 by Droneography from the Ground Up!
This place should not be a representative of AAA.Apparently they hire some of the best employees in Customer Service.Bravo!
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November 2023 by PRISCILLA CASTILLO
This place does not stand by great service.The employees are rude and disrespectful. I had an appointment today to fix my tire and was told I did not have an appointment and cannot be seen.Instead of rectifying the problem. The employee continued to speak to me rudely. I will never come back here again. Just terrible costumer service.
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November 2023 by Alexander Thiel
Great service, friendly staff, reasonable prices. I bring all my cars there for service.
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September 2023 by Sean McMillan
These are guys I trust. I always feel like they are being straight with me. A year ago, I took my Kia to a dealership that told me I needed front brakes immediately, and rear breaks soon. Went to AAA Car Care Plus and told them i needed new brakes. They inspected and said I had easily a year left on the front brakes. So I came back in a year and had them do the work. I've also had other maintenance done there and sent my son with his car.
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July 2023 by Fran S.
I've used AAA travel services at numerous locations throughout Chicagoland for many years. This is the first AAA travel location that I've had a horrible experience with. Over the last few weeks, I've gone in twice asking for info for an international trip I'm taking. Both times, absolutely no one could answer my questions or help me in any way. It's like I was speaking another language. Not even Bonnie, who was described to me by the receptionist as a travel expert. Not only could Bonnie not answer my questions, she made it very clear that I was actually bothering her by asking. She was so rude. I encourage you to avoid this particular AAA if you're looking for travel help - go to another branch. This one is absolutely awful and poorly run.
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July 2023 by Ashwin Sanjay
Went to fix a flat tyre and got that done for 40 bucks. Everything took about 45 mins. Since I'm a AAA member, I may have gotten some discounts but I'm not too familiar with how the price fares against other establishments.There's a small space for waiters and you can sit comfortably. There's an even smaller play area for kids. They have guest wifi for anyone interested. I know they provide other services but I can't comment on that since I didn't use any of that. This review will be updated once I take my car for an oil change.
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July 2023 by Suzanne Head
Very knowledgeable team. Make suggestions for preventive maintenance that will definitely save money in the long termService: Auto water leak repair
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May 2023 by Greg Wolcott
Awful and terrible. 13 hour wait with no communication other than the four times I called to check on my service call that never came. "AAA. JOIN IF YOU DON'T MIND BEING ABANDONED AND IGNORED WHILE STRANDED WITH A DISABLED VEHICLE" could be their motto if it wasn't so clunky.
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May 2023 by Chris Smith
Got an international drivers permit. Was super easy and fast, took my picture and processed the permit all in about 15 minutes.
