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March 2024 by Bonnie Schaar
I had a great experience with this Vernon Hills store, even though some mistakes were made initially with my eyeglasses. I can accept an apology when they are sincere and want to make things right, and they did. Ask for Michael, as he really knows his craft, and he will take the time to take the best care of you!
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March 2024 by Bonnie Bodenheimer
Nariah was very professional. She took the time to listen. She was very helpful and kind, and she went out of her way to make certain that I left happy. I love my new glasses and the very positive experience I had in the Vernon Hills store on 2/22/24. Receipt # 51630. Thank you
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February 2024 by karla lopez
I’m a returning customer and went in for the eye exam deal to update my prescription and get a few new pairs of glasses. The whole staff was super friendly. After my exam it took me a while as there is such a large selection. Susie was really sweet and helpful as I picked out several new glasses. She was so patient and helped me with all my questions, helped me narrow down and gave me great suggestions. Friendly, timely, and overall great service. Thank you! Can’t wait for my new glasses to come in!
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February 2024 by Mariola Ptasinski
I love the service
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October 2023 by Frank Lucas
The staff there are very friendly and on time with my appointment I scheduled over the phone. I was helped by Nariah McKnight who was very informative on helping me pick my glasses and what Americas best has to offer , wanted to know more about the contacts and how informative she was made me decide to get contacts as well 10/10 service !
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August 2023 by Amelia Torres
Had a 10:10 am 8/10 2023 appoint I was pulling in to the plaza when someone called confirming that I’m still coming ? @10:18 I told the lady yes I’m pulling in the plaza well the Americans best is all the way to the back and you have to stop for other shoppers and I was literally just on the phone with the lady I get to the store and they tell me that they can’t take me after 10 min when they called me literally with one minute to spare if I could screen shot my phone to show it I would but very bad customer service when they called she didn’t even tell me that I had to reschedule till I walked in there you this location was horrible customer service but I’ll be complaining to that location manager
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August 2023 by Ashley H.
This is my second visit here and I love this place! It's affordable for those without eye insurance and Dr.Irina is great! They have an affordable 3 year plan for $109 that covers your eye exam and contact exam. When you compare this to owning eye insurance and then also having to pay all the extras like contact exam it's well worth it! They don't have all the specialized machines so if you have eye issue this may not be your place. But for general eye or contact exams at an affordable price this is your place. The staff is also very helpful and they have a good amount of glasses to choose from!
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July 2023 by Taka D.
I came in and didn't see the receptionist, that's fine because they ate busy sometime. But right by the reception area there was a staff, she not even say hi. I still walked around and see the glasses on the racks about 10min then I see a lady walked in to pick up. That staff smiled right away and help her out. I had to stand behind the walk-in lady..... Maybe I am invisible, and they were not busy at all.
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July 2023 by Elena Nunez
It is not my first time at this America’s Best visit.Great place to check your vision and get eyeglasses. All personal are friendly and helpful. Easy to schedule appointment.Thank you all for your great service!Very recommended!
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July 2023 by Malley Gasczak
I honestly dread going here but they are pretty cheap with glasses and eye exams. The staff does not communicate with each other and are very slow. Every time I speak with someone I either have to repeat myself or get transferred to someone else then repeat myself again.
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June 2023 by prabhakar Joshi
My experience was good. Everyone was very helpful.
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May 2023 by catie
Very nice staff but charged me an additional $260 on top of $450 I already paid for glasses when the prescription they gave me was incorrect.
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January 2023 by danielle may
Everyone was really nice. In and out in 40 minutes. They give you a physical prescription upon checkout. Glasses are priced per lens.
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October 2022 by Dana Smith
Service was professional and informative. Isabella gave great customer service and was a big help in deciding which frames to select!
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September 2022 by Christine Sawvell
I went to the Vernon Hills location and everyone I came in to contact with was cheerful and extremely helpful from registering thru the picking out of frames. The doctor made me feel comfortable and answered all of my questions. I would highly recommend them and especially this location. Great customer service all the way around!
