Bath & Body Works has been creating enjoyable scents for over 20 years, offering a wide range of products such as fragrant body lotion, shower gel, and the popular 3-wick candles. Customers appreciate the store's extensive selection, especially the new fragrances and the availability of sales, which make items more affordable. Many find the staff helpful, with some employees like Amber going out of their way to assist in finding new scents and gifts. Customers often visit for candles, wallflowers, and holiday-scented soaps, and enjoy the friendly service at certain locations. However, experiences can vary, as some note less friendly staff or less helpful managers. One reviewer mentioned witnessing a manager reprimanding employees in front of customers, which was viewed negatively. Overall, Bath & Body Works is known for its quality products and helpful staff, with some locations offering excellent customer service, making it a popular destination for personal treats and gifts.
Went in today at Hawthorn BBW around 2 PM to use my coupons and rewards, Nicole was the cashier, she was super helpful and friendly! Wonderful experience, I was able to get the Disney Princess merchandise I was looking for. Thank you Nicole! :)
August 2025
this store is very clean and organized, it is super easy to find everything. the manager bianca is super professional and very kind. she has an incredible team. they are very welcoming and helpful. great store !!
February 2025
The workers were very nice they helped me with any questions I had.
