October 2022 by Julian M.
I lost 2.5k in one of their inside ATM machine. On April 28 around 12:30pm, I went to this Chase $2.5k. I used the ATM machine that's located inside of the branch. I entered all the information necessary, then the ATM machine proceeded to release the money. However, the ATM compartment did not open, the atm restarted the process again without giving me a receipt. A Chase teller approached me and saw what happened. He advised me to contact customer service and file a claim which I did right at that moment. After that, I withdrew another 2.5k manually with the help of a teller. I provided all the information needed to the claim department. Later on, a credit for $2.5k was shown in my savings account. I had to withdrew 2.5k manually with the tellers help. Two weeks later, I received a letter from Chase Claim Department stating that a reversal of 2.5k on my savings account will be effected on May 16 due to the fact they did not find enough evidence to sustain the claim. After the claim was denied and the money removed from my account, I contacted the bank and talked with Arturo Galdava who is one of the private bankers. Arturo helped me to reopen the case with a picture he took showing the information of the machine being short $2.5k. The claim was denied again. I told them if they could use the security footage so they can verify that the money was not take. The claims department said it was not possible without a subpoena which is really expensive and probably cost the same as the money I lost. And that's how I lost 2.5k here!