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February 2024 by Sohail H.
This afternoon, I visited DSW in Vernon Hills, IL, to return two online orders, both pairs of shoes. While waiting in line, I approached the store counter when it was my turn. Bill, the employee at the counter, inquired about how he could assist. Placing the shoe boxes on the counter, I mentioned I was there to return two online orders. Surprisingly, without checking the shoes or inquiring about the order number, Bill turned to a female coworker and remarked, "He is here with two shoes without any paperwork." I politely corrected him, stating that I did have the necessary paperwork, including the packing slip from one order and the email confirmation with order numbers. Both shoes were part of the same order placed simultaneously. However, the situation escalated when the female coworker, potentially the store manager, insisted that Bill was merely asking a question. I clarified that he was informing her, and I was simply ensuring they had all the required information. The ordeal continued as she persistently and rudely asserted that I was mistaken, even in the presence of another customer. Eventually, they processed the return for the unused shoes purchased within the last 10 days. I am left bewildered, questioning why I was subjected to such treatment. Returning an online item should not be treated as a crime, and it is disheartening to wonder if my experience was influenced by my ethnicity.
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December 2023 by Amanda S
DSW’s large selection and helpful staff have bailed me out of shoe malfunction emergencies twice! Don’t forget to check the clearance rack. :)
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December 2023 by Kathleen Lord
Didn't find what I wanted and the type of sandal is ALWAYS there.
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November 2023 by Eb G
The customer service at this location isn't so great, I realized I didn't recieve my free weekender bag with my purchase so I called the store, just to see. The lady who answered was RUDE, very rude, her approach came off rude. I'm all about great customer service anywhere, and this place didn't have it. Only reason extra star was recieved was because I was able to get the boot I were looking for, but I won't be coming back to this location.
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November 2023 by Eric (Tesla)
Decent place to get shoes. Not really any good deals but they do have a good selection.
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October 2023 by Peter Valdez
Would like to see a friendlier approach to customer service... Was in the store and not a single person asked to help me or if I had any questions.
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September 2023 by Katya Bayer
Your associate Lynn is awesome, she is so helpful and always friendly and professional.
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September 2023 by tornike amuzashvili
Chris is a great person there. He is very friendly and helpful employee.
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June 2023 by Brenda K.
Good selection here! The staff are so friendly and helpful! Definitely will go back if I ever need another pair of shoes or sandals!
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May 2023 by GAYATRI THAKUR
Lynn provided excellent customer service. She went above and beyond.
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April 2023 by Shawntaya Hill
O love dsw shoe store, bit kinda upset; I pick up my online order from Vernon Hills location, didn't think to look at my purchase, because like I stated I always shop with them, anyway get home and looked at the sandals just to see I was sold some wore shoes. Hopefully I can get to them within 90 days?
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December 2022 by exquisite shoe wholesaler
In stock, affordable, good quality
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October 2022 by Brittany N
Amiel and the staff were very helpful with an online order.
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August 2022 by Bernadette Hardacre
I get a lot of my new shoes from here and the employees always have a smile on their faces!
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August 2022 by B V
What a joke of customer service and shoe pick up. They gave me the wrong size and made me go check myself for the correct size. On top of that they didn’t have it, but they didn’t bother to make sure. And the refund took 10 minutes. Do yourself a favor and avoid this DSW. Gurnee is better.