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January 2024 by Goran Bazic
So rude
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December 2023 by Marek Kiela
Extremely rude people, unpleasant to deal with.When I asked for on ID Plate to file complain, employer covered it with his hand asking me to leave the store. :-) UNBELIEVABLE...
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December 2022 by Jessica B.
I came in for book binding because I saw online this was something FedEx offered. The lady told me that if they were to do it the bind would cut 2 inches into the book and into the words. She then proceeded to tell me to get a box cutter and do it myself. I went to staples for this service, where I was able to get it done in a timely manner and without the words being cut off.
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December 2022 by Dan Zonca
Self service not working for printing. Was told I couldn’t get anything printed at the counter and had to use self service to print. Told them 3 times self service was t working and had to ask 3 times to just get a single black and white page printed. Finally said since it was only 1 page they could but was charged $2.50 extra fee to print one black and white paper since they were busy. Have your equipment working or have IT available to fix issues for your storesIf your equipment is broken don’t force customers to pay an extra charge.
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August 2022 by Bridal Kaleidoscope
I am writing for my mom who comes to this location so often. She is older and her English is poor. But I can't tell you how much we are thankful to Shakena. She is always so patient, understanding and helpful. She explains everything to my mom and helps her with printing and mailing. It's a huge relief for me (living in a different state) knowing that such great people work at FedEx.
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July 2022 by Lena Myronchenko
I'm writing for my mom who comes to this location so often. She is older and her English is poor. But I can't tell you how much we are thankful to Shakena. She is always so patient, understanding and helpful. She explains everything to my mom and helps her with printing and mailing. It's a huge relief for me (I live in a different state) to know that such great people work at FedEx.
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June 2022 by Ruchi S.
I want to give a special shout-out to Shakena! She had solid communication and made my online order to collection seamless! This location is always polite, efficient and convenient! The materials printed and laminated were great quality and allowed me to cut and customize later at home. I sent this order in yesterday and it was ready this morning. Shakena gave me a call to let me know everything was set for me to pick up at my convenience. Thank you!
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May 2022 by Yuliia Mozghova
I tried to ship my parcel in this location. Miquel was serving me. He looked at my package and said that he needs my shipping label in my email. He didn't explain why. While I was looking for this shipping label he went to another desk and never came back. He was serving new and new people. Another girl came to the next desk and I told her that I was trying to ship my package, she tryed to scan my shipping label and said it was too small. I said her that I can email her this label, she gave me their email and started to serve another people. New and new people were coming and I was standing at her and she didn't even look at me. I spent there for about 15 min, after that my daughter started crying asking me why they were ignoring us and serving another people. So I just went away from this place and will never use this location.
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March 2022 by Greg Wells
The hours on Google Maps are wrong. Do not go here, go to UPS. FedEx does not deliver on weekends or pick up for delivery unless it’s express or 24 hour.
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December 2020 by Bryton Que
The employee that helped me fed ex some documents on Tues Dec 8th at 9:00 am deserves a raise. Probably the best customer service I’ve received since I’ve been in Chicago. Definitely go to this location if you’re in need of a Fed Ex
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December 2020 by Katie D.
The service at this Fed Ex is good. The manager and staff are friendly. However, the communication and overall policy is awful. I ordered some prints and was told they will be ready by night time and I even confirmed by calling that evening and they told me that the prints are ready to go. When I went to go pick them up they told me it would cost an extra $15 to pick them up tonight even though the prints are already ready and printed. They said it was a new policy they wouldn't budge on. It cost me a trip and my time and overall I disapprove of the policy and the way it was communicated to me
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October 2020 by Tyler P D.
Most friendliest and fastest experience at a FedEx I've experienced in the US. I'm from California FYI. Shweta, the packing rep helped print my label and packed everything with such ease and a big smile (I could see it in her eyes) with her mask on. Loved the positive experience, will come back again
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August 2020 by Lui HG
Great customer service. Dropped off a package and was helped to properly package it, and secure its content inside to ensure its safety. Very satisfied with the representative on my transaction today 17 Aug2020.
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June 2020 by Jim Jackson
Many thanks to Kendra who caught my mistake this morning and saved the day.She truly went The extra mile and is a credit to your organization.I have always found the employees to be enthusiastic and helpful
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June 2020 by erik mota
they are extremly rude if you have a package with a label that is pre-printed and not purchased from there location, they will flat out refuse your package if you didnt buy the label from them. do yourself a favor and go else where
