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October 2023 by andy frankel
Amazing experience. They go above and beyond to make your home right and perfect. Kyle’s customer service is fantastic! Highly recommend.
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October 2023 by Nima Jahedi
We stopped by here today to see the options and plan for our fireplace. The sales person was friendly and knowledgeable. He wasn’t pushy at all. We are going to hire them most likely. I will update the review when have more experience with them.
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September 2023 by Adam S.
Neal took such good care of me. I stopped into the showroom and he walked me through the various fireplace sets. I converted three wood burning fireplaces to gas log. Same week he was out to measure. The install was today and his guy could not nave been nicer.
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August 2023 by ALLEN LAVIN
I had problems with my fireplace that I purchased from Fireplace Pus. The professional and personal service of the technicians that I received from the extremely competent and knowledgeable team of Fireplace Plus was outstanding. They were the best. Of course they solved the problem. They also really nice young men. I could not be more satisfied.
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June 2023 by David Mahoney
Do your research and understand what you are getting quoted. They did not take the time to help suggest design or materials. I felt too much was my call and I'm not an expert. What was supposed to be a 5 day job took months and they were only responsive when I owed them money.
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June 2023 by Linda L.
We decided to add a mantel. Love the job they did. Could not be happier. I definitely recommend them.
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March 2023 by Robert & Nancy Wells
From the sale to installation, Fireplaces Plus has been excellent. They are very knowledgable and do all they can to ensure customer satisfaction.
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February 2023 by Kevin Tuley
Solid product and solid team. Owner took (literal) ownership of a situation and explained very thoroughly and listened to my rant calmly and patiently. Team followed up with more details.Highly recommend Neal and his team.
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February 2023 by Michelle
We wanted to do a built in fireplace and called many places but Neal was the only company who promptly followed up and provided a reasonable quote. The install team Juan and Tony came exactly when they said they would and the job was also finished exactly when they said it would end. I’m in awe of the work and this company is awesome! I admire my fireplace every day ?
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February 2023 by Bev Golonka
Highly recommend this company for their knowledge and Kyle is great.
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February 2023 by Paul Mocogni
Anyone looking for a reputable, one-stop shopping experience for gas log fireplaces, needs to look no further than Fireplaces Plus, Inc. in Vernon Hills. Neal, owner and sales rep, starts the process, offering excellent products and sound advice to meet individual needs. His friendly, honest professionalism is evident from the start. His main goal is complete customer satisfaction. We recently had a gas log system in our existing fireplace that fell short of our expectations. Neal immediately took steps to understand what wasn't right and made arrangements to modify our unit. Two different installation crews worked in our home. Both were knowledgeable and adept in their work, offering sound advice on the operation of our product. Our home was left spotless when they left.From start to finish, Fireplaces Plus, Inc. is a five-star operation! Thank you to all of them.
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February 2023 by Colleen Steward
Went in today prepared to purchase a new glass front for our fireplace. They told me how to fix the issue myself and even demonstrated on one of their floor models. Very helpful and honest.
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February 2023 by Christine Drucker
Our fireplace was deemed unsafe and we wanted a gas log set, so we needed a company to help. Fireplaces Plus was amazing! Neal was super honest and helpful. They handled everything including demo, tile work, and installation of the new gas log set and remote system. They were friendly, professional, and respectful of my home. I would highly recommend them!
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January 2023 by Brooks S.
Very small company that carries only the most expensive products. Called to have gas insert serviced. Told them THEY had shut off a leaky valve a few years ago. THEY had no record of servicing us. THEY ARE THE ONLY GAME IN TOWN! Service guy came out, asked how old the insert was and then said it would Monday before they could fix it. Today is Thursday. They say they are busy. What a waste of time!
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December 2022 by Carol R.
We had an old brick wood burning fireplace replaced with a new gas burning fireplace. Fireplace Plus made it very easy to purchase and have installed. They took care of everything from scheduling, drilling thru brick, running a gas line, electrical work, installing fireplace, tile work to making sure everything was clean and dust free each day they left. Their employees were the best we've ever had in our home. Thank you to all of you. - Tom & Carol R.