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April 2024 by V Joii
Ann is amazing! she was very friendly, knowledgeable, and thorough. The entire staff was professional. Dr Ross is outstanding & great at what he does.
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March 2024 by Jen Perlis-Glassman
We only go to For Eyes after going to several other boutique. chaim, and private providers. The entire office takes their time with all of your eye needs. They are efficient, thoughtful, thorough, and will provide you with the best eye care. The staff is great... even with a newer doctor on site, he jumped right into my family's needs. You will not be disappointed giving the Vernon Hills location a try.
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March 2024 by Suzanne Costello
Ann was very professional and helpful.
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March 2024 by Scott Terry
The product selection and service was excellent. I purchased a new pair of eye glasses and my first pair of prescription sunglasses. I really felt well taken care of every step of the way.
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February 2024 by David Martin
Great location entire staff is friendly and helpful ?
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February 2024 by Emily Eunbyul Kim
I’ve been calling this place to check on my son’s glasses that we ordered 5+ weeks ago. They said it’d take 3-4 weeks. We are at 5 weeks. So I’ve been calling numerous times during the day, but no one seems to be working there to pick up the phone. I left a message 2 days ago but no one has returned my call. I’ve ordered glasses at other places before but never took this long. No one should wait this long to wear new glasses that fit their prescription. That is unfortunate
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December 2023 by safa khan
I was helped by a very kind man by the name of Evan. He was very patient and very helpful in getting me two orders of contacts. My mother had many questions as well but he handled everything with patience and reassurance. Great customer service skills! Thank you Evan! We were also helped by store manager Jonathan who helped fix a problem my mother had with her glasses. He went the extra mile to help out. Overall great management and employees!
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December 2023 by Ricardo Corral
I’ve been a patient/customer of this location for 10+ years. The doctor is great, he’s friendly and very thorough with his exams. The staff Jonny and Ann at the front desk were great too. They helped me pick out a great pair of glasses. In fact I picked out the same Gucci frames as Jonny. I always look forward to getting my yearly eye exam.
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December 2023 by Matt Adler
The exam was very thorough and complete. The front office is a complete mess. When I went to pick up my glasses, the associate is rummaging through various drawers looking for them. The first order was wrong- reading glasses were made in place of distance glasses and each time I went into the store, the associate would spend 10 minutes looking for something on a tablet.Really lousy experience.
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December 2023 by tyler Stephenson
Great service. Had to do a walk in for a new pair of glasses. Helped pick out new ones, repaired my current pair AND set up a same day appointment to get my eyes checked out for a new prescription. Had everything taken care of so the appointment wouldnbe in and out.
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December 2023 by Chantal Mahler
I was a late-afternoon walk in who needed a new prescription filled. Evan assisted me and was a delight. Friendly, explained the different tiers of options and made the entire process easy and quick.
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December 2023 by nbnessum the brother
Staff was accommodating professional a d friendly. The atmosphere was welcoming. All products a d option for eyewear was explained. Overall contributed to a productive visit.
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November 2023 by Daniel Malave
To those who have left one-star Yelp reviews and expressed complaints about the staff, it's important to consider the bigger picture. The employees at this establishment are genuinely friendly and eager to assist everyone. They are dealing with challenges resulting from an acquisition, which has affected certain services and phone functionality. The staff acknowledges these issues and is actively addressing them, even providing the manager's email for open communication. It's disheartening to witness entitlement among some individuals in Vernon Hills. Let's allow these kind-hearted professionals to carry out their duties without constant criticism or unrealistic expectations. Put yourself in their shoes – would you appreciate being spoken to in the same manner while you're at work? If not, let's be more considerate in our interactions.
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November 2023 by Sandra Martin
For Eyes in Vernon Hills was an amazing experience; my concerns were heard and the attention to detail was exceptional. I would definitely return in the future. Customer Service is important and they showed the personal service needed for my comfort.
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August 2023 by Meghan Turner
Dr. O'Neil is the only reason for the star. The Vernon Hills, IL location lacks customer service, organization, and attentiveness. I understand staff turnover but no customer/patient should ever have to chase their 'shipped' glasses for a month before receiving a response that they are still in office TWO YEARS IN A ROW. All 8 phone calls to the office with voicemails along with emails were never returned. All booked appointments do not take 20 minutes but that is all that is allocated per person so be prepared to spend 3 hours from start to finish. For Eyes will no longer receive any of my retail business but Dr. O'Neil will still have a patient. Hopefully he understands his worth and goes to work elsewhere.
