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February 2024 by julie Struthers
I cannot say enough good things aboutmy family's experiences at this store. My husband and I are both disney enthusiasts, and we were absolutely thrilled to discover this store!Our 1st purchase was a Loungefly mini backpack and we then noticed all the amazing artworks! We began our tough decision of which piece to buy 1st and with the help of the staff we now have a disney filled living room, Mark actually took the time and went above and beyond to help us select pieces so our living room would look perfect and not tacky or overdone.The pricing is as it should be since all pieces are licensed disney and they are pretty much the same as competitors online pricing except the Disney Gallery never jacks up their prices.Thanks to the staff for always being extra nice and helpful! Always look forward to coming in to see all the new shiny and pretty things!
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February 2024 by Deanna Vanstedum
Very rude. Not even a hello, just a ‘don’t touch anything’ upon entering which lacks any customer service. It’s fine to have that rule but weird to be rude when trying to sell things. Immediately went next door to Hot Topic for some of the same items and the rest can be found on Amazon/ Box Lunch, etc. for almost half the price. Sucks for you, I’m a big Disney collector and shopper. Guess I’ll stick to buying things at Disney World and everywhere else except your place! Go ahead and write back whatever rude comment you will :)
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February 2024 by Jennifer Eye
I ended up accidentally breaking (my Christmas garland knocked them onto the floor) my first Donald and Daisy Duck from my Department 56 Possible Dreams Disney “Santa and His Helpers” box that I bought three years ago, during the Covid pandemic. When I started my search on the Internet in an attempt to replace the two characters, it turned out that most places were sold out of this item because it was retired. I’m so glad that I found this shop online and that they had it! It came within just a few days after ordering it and it was in perfect shape, exactly what I was looking for! I highly recommend this business!
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November 2023 by Madison Taylor
I shop here a lot. I Bought a super cute Winnie the Pooh cross body bag as well as several gnome figures for my mom. Mark is always very kind and helpful. Great customer service 10/10 would recommend.
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November 2023 by Joey Harris
the man told me i could exchange the backpack i bought if i had my receipt. he never told me that it had to be BRAND NEW. not only that but he charged me $95-$100 for a backpack. ITS ON AMAZON FOR $60!!! don’t buy backpacks here! use amazon instead!
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August 2023 by Patricia Erdely
I was lucky to discover this company via Facebook. Wonderful Pre-Order offering for Jim Shore Franklin Train piece. Only required to make a respectable down payment. Notified personally about the piece arriving and the invoice available for shipment. Item arrived within a week and well packaged. There was some damage and I contacted Marc and he responded within 30 minutes. The replacement is on the way and a photo was provided. A breath of fresh air to have such splendid service. Highly recommended.
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September 2022 by Cortney Leonard
I love pre ordering Jim shore with gallery of art. After making my final payment my item came within days and in perfect packaging. Definitely recommend ordering for them. Their also quick to respond to any questions and that’s always a plus :)
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March 2022 by Sally Grady
Amazing place to do business with! They were able to find a glass Tinkerbell to replace one I had broken. I thought I would never find another one but they were so great! Thank you so much for replacing a very special piece of art! Much appreciated.
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March 2022 by Brian Factor
Thank you Mark and Rosa for the ease to order the Jim Shore Peanuts figure. Great service and communication during the process. Hoping to stop in and say hello and buy some more figures. Thank you very much.
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March 2022 by Kimmyo33 O
Amazing customer service. Great communication. I’m always updated with all of the new items. Wonderful store to do business with.
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March 2022 by Gene Walters
Mark and the gang have always been very accommodating and very knowledgeable about art and animation. They always go the extra mile to help and to make my experience there a very enjoyable one.
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March 2022 by Cortney Sudeck
I love pre ordering Jim shore with gallery of art. After making my final payment my item came within days and in perfect packaging. Definitely recommend ordering for them. Their also quick to respond to any questions and that’s always a plus :)
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February 2022 by Rachel Kolling
I had the most amazing experience here, such helpful staff who helped me at all hours of the day even when the store was closed. They have the most amazing art at great prices. Love to go there every time I'm at Hawthorn mall. Perfect gallery to walk through and see some beautiful pieces! definitely would recommend to anyone going to Hawthorn, all ages.
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February 2022 by Jade Sparks
Edit as of Jan 26th, the person this was happening to STILL HASN'T RECEIVED THEIR BAG THEY PURCHASED1/6/2022: Not me but another person is dealing with awful customer service from a guy named Mark. Apparently at this business you don't get receipts or tracking, she finally did get tracking after threatening to blast them. Just all around not the way to talk to anyone buying stuff from you. They originally just sent her a screenshot of them getting her payment on Paypal but no actual receipt or anything.
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January 2022 by Lindsay Kaczynski
Nothing but compliments for this store always have received amazing service! Wonderful pieces of artwork and on top of that saw an amazing artist come and perform and it seriously made u feel the magic! So happy to have found this place! A little piece of disney world close to home!
