-
September 2023 by Donna Matthias
I will only see Dr Troutman, he truely cares about his patients. He takes his time to get it right. His assistant Tina has been there a long time, she helped me find glasses I truely love. I am very indecisive and she was very patient with me. Felt happy leaving know I received the Best Care! I highly recommend you giving them a try! Donna
-
March 2023 by LIN Shen
We been this location many yearsAnd always have Tina helping usShe is very friendly and professional
-
November 2022 by Tanya Diane
I had a great experience here with Tina and Dr. Troutman. They were very helpful and polite. I ordered new glasses and contacts. I love my new frames!
-
November 2020 by D
Tina is awesome ! Always makes sure to explain everything and offer you the different options they have !
-
November 2019 by Joe R
I called JC Penney to order a replacement pair of glasses. As a repeat customer I expected this to be routine. I was informed that unless I had a JC Penney credit card I would have to come in personally and pay before the order could be placed. VISA and Discover were unacceptable alternatives. I decided to go with an alternative source as my insurance provides me with a free exam.
-
November 2019 by David Harvey
Currently the name of the manager is Tina. I only wished all of the retail outlets I visit had a manager as nice, helpful, and knowledgeable as she is. The same mall has Vision Works who act like their doing you a favor by taking your business.
-
November 2019 by Maz
Got a pair of glasses recently. Everything went smoothly.Edit. Yeah I regret buying glasses here .Stay away people . Use warby Parker or Zenni optical instead. This place is just a cash grab.
-
November 2018 by Jason Isaacson
I recently brought my prescription here. Kim the manager was a pleasure to work with. Great customer service and good prices. I will definitely come back again. Got my glasses in less than a week and they were exactly what I wanted. Thank you
-
November 2018 by Karl Hagglund
I needed repair on 6 month old frames, which were purchased at this location. They took my glasses for several days before calling to pick up. At this point they told me the glasses were not repairable, and the price for replacement frames quickly went from $157 to $171 to $200. Five minutes with youtube and a paperclip and I had them as good as new. They are either incompetant or crooked.
-
November 2018 by Deanine DiFiore
Kim the new manager has awesome customer service ... goes above and beyond .. definately recommend the eyeglass insurance it's better than paying full price for a new pair of glasses!
-
November 2018 by Caitlin M
Wonderful experience with Dr Troutman
-
November 2017 by Lisa Anderson
Do not buy glasses here. Horrible customer service. They messed up my daughter's glasses and didn't seem to care at all that she had to wait an additional 3 weeks for them to fix it. Avoid at all costs.
-
November 2016 by Donna Mince
Horrible place to get glasses. Overpriced,rude staff, a 2-3+ week wait for your glasses. Small selection of frames. Prices quoted change -depending on salesperson. and worst of all, poor fitting after you get them, and they may or may not have been made right. several times I have had to send a pair back. Run away! Go to Walmart, Costco - anywhere else.
-
November 2016 by Lisa Miller
Pushy salespeople
