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February 2024 by John Brown
Need a refrigerator. Found one we like but they couldn't get it for almost a month so had to go elsewhere.
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January 2024 by Deanna Cichowicz
Still a 5 star review, however installation times are not acceptable, at least for me. Dishwasher install window 4pm-7pm?
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January 2024 by Piotr Kondratowicz
Customer service didn't know how to help me order tools through Lowes web side , I was disappointed a little but I find out my self how go through that process, over all good place to do shopping
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January 2024 by Angela V.
I had a great experience today at Lowe's!! We bought a washing machine. Joe and Linda were amazing. A breath of fresh air! Great customer service.
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December 2023 by Bubba Frank
Not Home Depot
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December 2023 by Brian Honkala
Was able to swap out a truck tool box that I purchased (and was the wrong fit) from Lake in the Hills, Vernon Hills took the return and had the proper size for my Silverado.
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November 2023 by Kesha B.
Probably my favorite Lowe's store in the area. The store is always stocked and the staff is super friendly and always making great suggestions when you're looking to do a project. They are also quick to share the amazing deals that are going on too. For this particular visit, we went to get a new Christmas tree. And while folks went feral for trees, we had our eye on only one, and they didn't have any on the floor. This one gentlemen noticed that we were looking at it and came us to us to tell us they had one left and he's happy to grab it for us. And he did! We were in and out in 10 minutes while others were still fighting over trees. He also shared with us some of the other deals that were going on and next thing we knew we walked out with a cart and car full of things we didn't know we needed but were so fun we couldn't say no! Haha.
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November 2023 by Kenneth
Comparison shopping. Was pleased with selections, prices and friendliness. Only problem was that the person who was assigned to the department where we were looking couldn't answer most of our questions about different products. He either didn't know or would look it up on his phone. He did try hard.
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November 2023 by deb Suntken
Let me first say Joe in appliances should be promoted and paid more. He went above and beyond for customer service. Thank you Joe wish I knew your last name!!
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October 2023 by Karen Reinhofer
Went to Lowe's Vernon Hills yesterday after refrigerator went out suddenly. James in appliances helped me with measurements to decide on replacement. Today two installers took less than 1 hour from arrival 10:48. Till 11:33 when they walked out the door. Amazing love LG and very happy with Lowe's so grateful. Removed old refrigerator and installed new LG Counter Depth 26.5 cubic square feet.
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October 2023 by Nancy G.
Generally, in store shopping is no problem. I've been shopping at this Lowes for many, many years and service is usually very good; but then I'm not a fussy shopper and know exactly what I want and can usually find it. This was not the case when I ordered a flat ladder which I found on line and wanted to have it delivered next day for $15.00 extra. I completed all the necessary info and since I have a Lowes charge card I get an extra 5% off the price. I saved Sunday for my work day; the weather was going to be great and I'd get a lot of work done. (I needed a flat ladder to stand on since a regular ladder wasn't high enough or very safe to use). At 8:40am I received a text that the driver was finished and would be at my home shortly. I have two dogs; one sits on top of the couch and looks out the window all day so with me in the front room and the dogs, with my street being a dead end I'd definitely know if a delivery truck was approaching. A while later I received another text: CONGRATULATIONS! your delivery has just been made. OH REALLY! News to me and the dogs! I am in a mobile home community very well known to delivery drivers, where did he leave my ladder? I have 4 LOT signs with my lot number, the streets have street signs on every corner. I went outside and walked around my home, no package anywhere. I looked for a phone number to call but none on my receipt. I called the Pro number and got a nice lady with a southern accent. She said she could see who the trucking company was and I asked her to call them on a 3 way conversation. The person answering said he would call the truck driver as I was on hold. He came back and said the truck driver wasn't answering but he would continue to try and reach him to solve the problem. I asked who was going to keep me informed and the Lowes lady said she would call me. Well, 3 hours passed, no call so I called the store I ordered it from which is Kenosha, Wi. (also, there was no picture taken after this phantom delivery as is the norm now). The customer service female took my story and put me on hold as she conferred with her mgr. Upon returning she said there were two ways to handle this: I could drive to Kenosha and pick up another one or they would ship another one out on Monday sometime. I don't live in Kenosha and said you ship it out Monday. I rec'd a confirmation email. Actually, I think the store mgr should have taken my ladder, put it in his truck and drive the 25 miles round trip to get me my ladder so not to waste my entire day of outside work. OMG! this isn't Dr. Welby who visits his patients when they don't arrive on time. (ask your parents). On Monday, I received a phone call from the Lowes truck driver informing me he was 10 min. away. I advised him I was just leaving work so please just leave the package by my deck and thanked him. He did and sent me a photo. I thanked him again. The Pro customer service lady never called me back and it's 5 days later. Did I get anything off my bill for my inconvenience??? NO! it's the way it is these days.
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October 2023 by James Nattinger
Bought a hot water heater at a VERY reasonable price. Was ready the same day for pick up, only negative was the app/text/e-mail link to let Lowe’s know I was in the pick up parking spot did not work. I had to go inside but pick up desk was right there so it was a very small inconvenience. Definitely will be looking at Lowe’s for my next large house ware item.
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September 2023 by delwin Johnson
I visited Vernon Hills Lowe's customer service to pick a EGO mower that your employee Scott so superbly assisted me with. When I was meet with another extremely helpful associate. Yesenia who walked me through the operation and repaired workmanship of the unit. Her job was to provide me with my equipment and record my acceptance. I truly appreciate Yesenia's assistance in going ABOVE and BEYOND. It was a Great experience to visit Lowe's today.
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August 2023 by Annette M.
Terrible customer service especially in flooring they are lazy they just want to sit. Lost my buss.
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July 2023 by Rin kasuki san Kasuki
AMAZING ? the staff were friendly especially larry who was helpful and knowledgeable with everything!! It was such a great experience, very knowledgeable and helpful with everything i will come back, best store i have ever visited.