Magnolia

Most Recent Comments

• November 2023 by Felicia T.
  We purchased a Samsung TV in August it just died. No picture no power. Best Buy will do nothing we have only made 2 payments in it. I called Samsung they were sending a technician out Tuesday then it changed to Thursday then they canceled Thursday cause they needed to order parts ( for a TV they haven't even looked at yet) now my appt is for 12/6 . I basically don't want the TV and not sure if I'll use Best Buy for my future electronics. Sorry this has happened
• October 2023 by Kenneth T.
  Stop by Best Buy in Vernon Hills asked the person at the door where I could find magic Jack and he quickly said we don't have it. I asked him to look it up and he stated is over there, I asked over where and he just said far side of store. While we could not find it so I asked another member of the store and he replied I don't know.We left and ordered it from Amazon. ThisStore needs to train their staff. Extremely bad customer service.
• August 2023 by Morgan M.
  Thousands of mile from home and in dire need of a laptop! Walked in and found an associate that knew exactly what I needed. Omer was super knowledgeable and helped me in understanding and with completing my purchase. Super nice. I really appreciate his attitude and atmosphere he presented himself with. If I'm ever going to be back in this area I hope to see him in a management position leading others!
• July 2023 by Sandy L.
  We were at Best Buy Vernon Hills yesterday. We had a Samsung galaxy watch that has fall detection but the fall detection was unreliable. Rich from the Geek Squad worked on the watch for over an hour and was finally able to get the watch to send out an SOS when a fall was detected. He was extremely diligent and determined. I would recommend this Geek Squad to anyone. For service above and beyond, seek out Rich.
• July 2023 by Michael K.
  Worst customer service imaginable!!!I just wasted about an hour of my time on the phone with BestBuy customer (dis)service.It all started when I made a mistake of going to a BestBuy store in Vernon Hills, IL, to get my son a birthday gift - a new game console and a couple of games for it, for the total amount of just under $500. One of the games required an activation code, I was told it would be emailed to the address I provided. This morning, more than 12 hours after the purchase, having received no code via email, I called the customer service at the number printed on my receipt. They told me that they would need to transfer me to the Digital Download Department, which at that time was closed, and that I needed to call back later. I did. After I waited for nearly 20 minutes to get connected to a live person, I was transferred to the Digital Download Department, where they told me that I should have purchased this download on bestbuy.com rather than in store, that they were unable to assist me, and that I needed to go back to the store where I made the purchase. When I asked to speak to a supervisor, a representative told me that her supervisors would not take my phone call, and repeated that she could not help me.I then called the general customer service phone number again, and asked to speak with a customer service supervisor. Instead, a representative who answered my phone call said she would transfer me to the Digital Download Department. Trying to explain to her that I already spoke with them and they refused to assist, and that I wanted to speak with a customer service supervisor, proved futile - without listening, the representative transferred my call to Digital Download Department, where they once again said they could not help.
• February 2023 by Ryan D.
  I stopped in to BestBuy because a store that I was at in the same shopping plaza did not have a public bathroom. After visiting the clean bathroom which had paper towels (not an air hand dryer!) I wandered the store. I looked at and tried some of the mobile phones that were on display. Nobody bothered me or tried to pressure me or sell me anything! I greatly appreciated that!
• January 2023 by Heidi W.
  Bought a package of a refrigerator, stove and dishwasher 2/20/2020 with the black tie warranty. Our refrigerator went out 3 weeks ago at this point. Why hasn't it been fixed, you ask? It should've been if the techs ever showed up. We've had two appointments now that have failed to call or show up. We've spent a total of 12 hours and several hangups on the phone to try and get anywhere. We now have a third appointment, NEXT WEEK. I'd be surprised if they even show up. What do I even do at this point? Oh, never ever buy from this horrible place ever again and tell literally everyone I know not to buy too. Shame on you best buy.
• October 2022 by Rich K.
  BestBuy is on its way to join Circuit City in the tech graveyard. Bought a sound bar that went bad after a couple weeks and they exchanged it. The new sound bar had the same problem but lasted about 2 months longer. Called BestBuy customer service and they said there were problems with this sound bar so bring it to the store for a refund. Manager John at the store immediately said can't do anything for me and I'll have to contact Samsung. Not even looking at my purchase history. Didn't care about my past loyalty. BestBuy's service has gone down, they'd rather pawn you on the manufacturer then stand by the products they offer...they've lost a customer who's bought multiple tvs, sound bars and watches the last couple of years. I'll shop Abt from now on!
• September 2022 by David S.
  I would like to take this moment and briefly discuss my great experience at Best Buy Vernon Hills. To begin with I am a very demanding customer when it comes to buying technology. I have only one expectation....I want the best all the time service. Best Buy Geek Squad delivered; they did not mind my requirements and exceeded on meeting each expectation. They are lead by by a great GM, by the name of Shawn. I had a unique requirement during my data transfer process and it had to be approved by Shawn. He approved the unique requirement and technicians Kyle and Palmer took care of the rest. I highly recommend Best Buy Geek Squad. They are solid, you will have a great experience. I will say one thing when buying any computer, device, or platform. Make sure you have well defined requirements and expectations. Communicate clearly and you will not have any issues.
• July 2022 by Darlene R.
  Let me tell you about their shitty delivery service. They promised to deliver it in 3 days. Called me a day prior to tell me that its gonna get delivered a week later. The day of the delivery. Didnt even bother to call me that their driver messed up and the item was gonna get RESCHEDULED again. But wont event tell me when its getting rescheduled. Talk about a shitty service. If there's a zero star. I will give them zero star.
• July 2022 by Doug W.
  Spent $18k with Magnolia design and install from this store. Major mistake. They send a bunch of fly by night contractors to your home and 18k later I have an expensive paper weight. Just spend the money for people that you can at least hunt down after the sale. Huge BBY fan to hater because of two contractors named Will and Nick. Slick sales guy and a shady contractor in my humble but informed opinion.
• April 2022 by Kenneth F.
  WOW, best buy is horrible Here is my journey to that conclusion. Logged on to bestbuy.com. Ordered a printer for pick up that day. Took 3 times for it to accept my credit card, but eventually confirmed, Credit card Compary called me, I confirmed no fraud. Site shows oder being prepared. 3 hours later, on their site, its "Still Being Prepared for Pick Up":" So, look at site to see where the problem is, no info. I call, says 30min wait, after it takes me 5-10 min to get to the option to talk to an operator.Didnt want to wait that long, hanged up, saw what stores had the printer I wanted,. Drive to that, and turns out they dont have it, even though the website said they did. NEVER GOING TO BEST BUY AGAIN, I DON T CARE WHAT STORE
• December 2021 by dave a.
  They said they would have someone call me to come to my home to mount my 85" TV. No one called after 4 days, so we called Best Buy again. They apologized and promised to have someone call and personally promised to follow up to make sure someone called. Another 4 days, and no one called. We went into the store again, and again they promised to have someone call, and also promised to follow up. No one ever called, so we went somewhere else
• July 2021 by Jon F.
  This store has gone to being the best place to get CDs, DVDs, stereo and video cables, etc., and now they have nothing anymore. Anytime you go in to get something, they say they don't carry that in the stores, but you can get it online through their website. No kidding. I can get anything I want on the internet, the point of a brick and mortar store is so you can run in and buy it and have it home using it within the hour! The other annoying thing is that they have more annoying salespeople in the store than shoppers! You can't be in this place for more than 2 minutes, and have to keep repeating no, you don't need any help, you are just looking, leave me the hell alone so I can look and think without asking me that a hundred times by each employee! There is a HELP desk in the place, if I needed help, I would walk up to the help desk and ASK for help. All the salespeople either need to go behind that help desk, or just wait for someone to approach them, stop being like the blue ghosts in Pacman chasing after us, as we try to run away from them so they leave us alone. Highland Superstores and Fretter used to be like this, and they didn't last very long! Best Buy is going to go out of business too, if they don't stop with the high pressure salespeople. And a greeter at the door now asking questions too? Step aside and let people walk in. But I guess that is irrelevant now that they don't even sell CDs or DVDs anymore, they used to be the place to go for music and movies! Now you have to buy everything online, so no need to walk into this store anymore, as they don't stock anything anymore. If they were smart, they would go back to selling CDs and DVDs again. That was the only reason people really went to Best Buy. Or to buy a TV. Even the selection of TVs has almost disappeared. Or has it, do they even sell TVs at Best Buy stores anymore? Don't know, because I haven't stepped foot in this place the past two years, they don't carry anything I ever want or need anymore. Get rid of the salespeople, and stock the store with some merchandise. Half the store is cellphones, I bought my cellphone from the cellphone service provider for less than half the price Best Buy was selling the same model. No one goes to Best Buy to get a cellphone, you go to a cellphone store for that. Learn a lesson from Radio Shack. Radio Shack stopped carrying electronic parts and turned into a cellphone store. Then went out of business for that stupid move. Best Buy is for buying CDs and DVDs. It would be like if McDonalds decided to stop selling Hamburgers and started selling cellphones instead.
• June 2021 by Steve M.
  There's no argument about their low prices. They are very competitive. However, if you were to order any appliances that require delivery, you are in trouble. We bought a stove that needed to be delivered to our condo which is a high rise in the city. Best Buy gave us a 5-hour window that our stove will be delivered, which is even worse than the cable company. On top of that they tried delivering twice outside their promised time and outside the permissible delivery time at our building. The third time they tried delivering, they called after I literally waited all morning from 9- noon that they will 2 hours late. At that point, I canceled my order and decided to go with ABT which was night and day better. Never again buying anything from BestBuy that requires delivery.