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November 2023 by J “J10969”
Jeremy helped me out tremendously tonight! I bought a mattress that he thought would fit in my car once I emptied it. He told me to come back and he’d personally put it in my car for me since they don’t deliver the mattress that I purchased. So I went home and emptied my car and came back but unfortunately it didn’t fit. So Jeremy made things right and got me a killer deal on a better mattress and that one fit in my car. Genuinely shocked because I didn’t even ask for him to do that for me. Thanks again Jeremy you have no idea how much I needed your kindness today.
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November 2023 by Elena Capota
We would like to recognize the AMAZING ? ? ? ? ? ✨️ ✨️ CUSTOMER CENTERED SERVICES provided to us-from the moment we open the door-by JEREMY-THANK YOU, THANK YOU, THANK YOU VERY MUCH FOR TREATING US WITH THE UTMOST RESPECT AND KNOWLEDGEABLE ADVICE-for helping us select an amazing Twin mattress-great quality for a very affordable price.We will never forget the special treatment that JEREMY offered us-without us asking, -He DELIVERED OUR MATTRESS, WITH HIS OWN CAR,directly to our house-like a true friend ❤️......We can't express enough our sincere gratitude for receiving such AMAZING SERVICES, right down the street....THANK YOU VERY MUCH MATTRESS FIRM for selectingTHE BEST OF THE BEST OF HUMAN BEINGS TO REPRESENT YOUR BUSINESS!!!We will recommend you to all our friends and family members!!!!!!Thank you very much JEREMY, to treat us with the best of the best of customer service......With sincere gratitude,Elena and Mohammed TariaVernon Hills, ILNovember 8th, 2023(On a rainy late afternoon).
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November 2023 by Ted Barber
Knowledgeable Staff. Very professional and courteous. Made our purchase easy by asking questions and steering us to the appropriate choices/options. Highly recommended.
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November 2023 by cassandra rogers
The representative that helped us was Kyle. He was patient, welcoming, and answered all of our ridiculous questions. Thank you for your help! Looking forward to a better nights sleep.
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September 2023 by Hoa Nguyen
We had a great experience at Mattress Firm. We worked with Kyle and he was super helpful while giving us space to consider our options. We were very happy with our first time there.
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August 2023 by Summer Yamane Huff
Great Service. Definitely came in for that Labor Day deal. Our sales rep listened to our price range and offered us the best options with his own personal recommendations.
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August 2023 by Randi W.
I recently purchased a bed from this store. Thanks to Steve B., I found the perfect bed for me. I wanted a mattress and box spring and I was afraid I wouldn't find anything like that at this store, but I found exactly what I wanted. Steve was very knowledgeable about the stock in this store and he answered all my questions. He was patient and let me make my decision without feeling any pressure to hurry. I'm very happy with my purchase.
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July 2023 by Jordan Mayer
We went to see Mattress Firm in Vernon Hills yesterday and Tony helped us. Extremely knowledgeable, understood what my wife and I needed with my back issues, me as a side and back sleeper while my wife is a side sleeper. He took his time with us as we tested a few mattresses and explained the differences. Tony was not pushy at all. We told him we would be back after thinking about it. Went to a competitive store this morning down the road, and the customer service was a fraction of what Tony provided. Went back today and Tony helped us get the right mattress at the right price. Looking forward to receiving our new mattress in a couple of weeks. Thanks, Tony!
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July 2023 by Rachel Pellegrino
Anthony was great at Mattress Firm Vernon Hills.He gave us the time to browse as we were just starting to look around when we first came in. He gave us the rundown of the showroom and then his car when we were heading to check on more store.Would definitely recommend stopping by for a new mattress everyone there was welcoming and great!
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June 2023 by megan duffy
Had a great experience today at Mattress Firm. Alex was very helpful and patient with all of my questions, and he was very knowledgeable about what made each mattress different. No high-pressure sales, just a friendly, positive shopping experience. The store manager was also there, and he was equally personable and great to have helping me. Highly recommend this store to anyone in need of a mattress- they know their stuff.
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June 2023 by Kevin Plaster
I was looking for just a cheap mattress for a couple hundred bucks. Kyle showed me the options and never pushed anything more than simply showing me the top middle and bottom selections for that price range. Kyle was simply himself, not a salesman. He was authentic and helpful while being honest. Due to all these attributes Kyle possesses and exuded on my visit, he got my purchase. If and when y’all start to carry organic options I’ll be back and wait to buy from Kyle when it’s available.
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June 2023 by George Goebeler
Kyle was outstanding! Totally professional in every way. I left feeling I made the right choice for my specific needs. I am excited to get my new bed home!
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May 2023 by Rachel Valencia
Great Experience! Estevan was wonderful to work with...very knowledgable, friendly and no pressure. Will definitely go back for beds we purchase in the future.
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May 2023 by Amy Bonder
Tony was extremely knowledgeable about the products while also displaying great salesmanship as he asked questions to uncover the best product for my needs! He was positive and helpful. He’s a great brand ambassador for the company!
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May 2023 by Yash Jain
Steve helped me to chose the correct mattress for me and since the Mattress Firm of Vernon Hills was out of the selecred matress he reached out to the other nearby locations for same day pickup. It was an easy and fast process.
