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March 2024 by Pie Oh My
We had an online return gone wrong. So when we brought in our order, Carrie was quick to help us. Great experience.
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January 2024 by Emily
The closer today was SALTY.
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December 2023 by David Hendrix
Great service and great quality.
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November 2023 by Dan C.
These people should not be running a business. Not only was my suit late for arrival, when I got it, it was not the right size. The jacket was 10 sizes too big, the vest was two sizes too small the shirt was two sizes too big And the pants were two sizes too big. An epic fail on their part. To make matters worse they reneged on their promise of you'll like the way you look I guarantee it and only gave me a 50% reduction in cost for an ill fitting suit that was delivered late. I not only do not recommend them to you, I will never use them, and I will recommend that you do not ever use them either if you are trusting them to actually provide you with a suit that fits on time when you need it.
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October 2023 by Cordero A.
Had a great experience here. They were fast and friendly. Did well to also hep me match a dress shirt to a tie.
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August 2023 by Linda W.
We rented tuxedos for my daughters wedding. Customer service was very poor. Sizing was off for many of the guys. My future son in laws tux fit like a tent initially. He had to take it back for an exchange even though he tried it on in the store when it came in and was told by the sales staff it was fine. I went with my son and husband to pick up their tuxes. SaLes staff was rude when I asked about pressing both suits as they were very wrinkled. They kept telling me the tuxes were fine. They eventually agreed to steam them but the attitude seemed to be they were doing us a favor. All of the guys had issues and the guidance was non existent. The tuxes cost 230 dollars each. I'm sorry we didn't go elsewhere or just purchase suits. We would have been better off
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August 2023 by David Parr
Cache was extremely helpful and efficient with my order. Would recommend based on my experience working with her!
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August 2023 by David Ohren
I am so upset that you say you have big men’s clothes that is straight up a lie you don’t even have a polo shirt that is bigger than XXL in the whole store I would have to order online so quit trying to get us fat people because you suck
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June 2023 by Ana M
This location has one of the best group of employees. Marc, Sam, and Damaris have been wonderful to work with. We have been here a few times for fittings for a custom suit and they have been amazing every time.
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May 2023 by Steven R.
I agree with those who felt ignored. I walked in, walked around for a minute or two and saw a salesman coming my way. But he passed me up and went right to a young couple who walked in after me. I looked at the salesman and said OUT LOUD... "You walked right by me and went for the couple... what's up with that?" He boldly told me he didn't see me, thought I was being helped already.. What a crock: you always ask if a customer needs help. He did help me, although with half an effort. Couldn't find my size. I left and went to Macys across the street. Guess what? That same couple walked in a few minutes after me... we kinda waved at each other. Business must be great to all to sets of customers to walk out with nothing. BTW: I bought 2 sport coats at Macys.
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May 2023 by Florian Florentinus
Terrible terrible customer’s service and quality control. I came here to rent a Tuxedo for prom and I already had a bad feeling about it because the employee that was measuring me didn’t have answers to most of my questions. They then told me to come back to pick up my Tuxedo 3 days before prom. The Tuxedo wasn’t even close to the right size. The sleeve only came down halfway down my arm. The pants were much too tight and the jacket was missing a button!! No apologies or anything. Nothing. All they said was that we could come back on the morning of Prom and they’ll have a new Tuxedo. Now I just have to hope the tuxedo is better or I won’t have anything to wear to prom. They also charged us even though we didn’t get our tuxedo yet. Stay away from this business!!
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May 2023 by JL KING
Not one sales associate greeted,spoke,or help us ! There was a lady near the counter unboxing. Merchandise. Didn’t even look our way. We spent about 20 minutes in the store. No type of customer service.! I mean no nothing not one associate came to help us worst service I’ve seen in decades!’ The store literally had one other customer! We drove an hour to another suit store, where we were taken care of!
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May 2023 by Alexa B.
If I could give negative stars I would. When we went to do all the tux selections for our wedding, the guy put the wrong date several times which caused issues with our groomsmen. Then comes time to pick up the tuxes and we had so many errors including the brides father. Then we go to return the tuxes and at the time of rental, we were told we had 3 days to return. The groom goes to return three tuxes and is charged $60. The manager was wildly rude on top of that. DO NOT WASTE YOUR TIME WITH THEM.
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March 2023 by Mark R.
Went to the Gurnee location for a suit for an upcoming wedding and dress trousers for work. One other customer in the store with six employees I could see. No acknowledgment of any type. Waited 10 minutes and left. Don't understand the hiring sign on the door, plenty of staff. Called to speak with the manager, whose response was "ok".
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December 2022 by Mindy K.
If I could give 0 stars I would!!! DO NOT RENT HERE!!!! WORST experience I've ever had! Not only were the staff extremely rude- but NO part of my sons tuxedo fit!! I had a feeling this would be the case after our measuring appointment when we were treated so horribly! The Jacket had a missing button and a huge white stain on the back- The shirt looked like my son was wearing his fathers shirt- The elastic on the vest was soooo stretched out that even on the tightest setting it didn't fit! So he couldn't even wear it! The buckle on the right side of the pants barely worked to make them tighter! The gentlemen taking care of us (Michael) totally fat shamed my son and made him feel awful by saying that because of his size he was difficult to measure for a tuxedo and that's why we had these problems! Ummmm I'm sorry but this is their job- to measure people of ALL shapes and sizes to be able to wear a suit or tuxedo for a special occasion! I told them I didn't want shoes and there were shoes and a charge for shoes They were able to get me a new jacket and shirt but it came in HOURS before the event! I will NEVER step foot into this establishment again!!
