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March 2024 by Isabella Munoz
Terrible customer service, poor experience. Would not recommend.
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January 2024 by Lisa R (23chicagosfinest)
Horrible service not sure if it was the manger there but made my experience not pleasant at all. I bought a ring the week before and needed to possibly change the size. The lady took my ring like I stole it and I had to explain to her what the other sales lady said I could come back. Rude af. Lucky I kept my cool. You don't treat customers like that!
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December 2023 by Evelyn R
Awesome location not crowded for thanksgiving week so I was able to get in and get helped right away which was awesome Henrietta helped me out she is a professional at these things because I did not have a clue and she was very efficient and helpful with all my questions definitely didnt get this much knowledge from the other pandora locations ive went to (woodfield and deer park) this location definitely answered more of my questions I had and they work quick to get you out! They are able to size down my bracelet for $35 because I lost a lot of weight you dont get it right away but I chose to just buy a new one since they were on sale! Clean place and the staff was all very helpful! Micheal cleaned my bracelet he did an amazing job was fast and looked just like new! 15/10 here at the hawthorn mall location!
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December 2023 by Reef Dr
Terrible customer service from Anna. Poor experience.
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December 2023 by Anita Willms
Very friendly and helpful.
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November 2023 by MissJeannette Tapia
Came to return an item I literally bought today, and when I tell you the stare I got from everyone! Plus the women who snatched the items from my hand! Like I stole something!I seemly exchanged the item because someone already bought the exact same gift for the bday girl!From reading the reviews I’m not the only one! My issue was with the blondes as well ones name was Cristina
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October 2023 by Amy C.
DO NOT shop here. The City Creek location manager refused to honor their refund policy and though we didn't agree on that, she was unnecessarily RUDE to me. She told me "have the day you deserve." Do not waste your time and money here.
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May 2023 by macayley mendoza
I don’t usually make reviews at all, but I came by today to get something for Mother’s Day and the lady with blonde hair tied back into a bun with transparent glasses was extremely rude. There wasn’t much people in the store about 3 including me and she was such in a rush.I had to go get her attention because she was too busy chatting with one of the other co-workers when I approached her it felt like she just wanted to get this purchase over with, sort of unprofessional. When I checked out with her, she shoved the receipts down the bag very aggressively and she shoved the pink paper very rudely. This women shouldn’t be dealing with customer service if shes not willing to work with customers. Ive been to many pandora stores before and never had anyone treat me like so.
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May 2023 by Ashley Gonzalez
So slow. I had to make a return and they still had me wait while they helped others pick out jewelry. They have no one at the cash register.
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March 2023 by Carlos Alvarado
I came in to buy some jewelry tonight. The sales woman Tatyana did a great job helping me, she was very patient with me answered all of my questions and even suggested some better options that the she had available definitely coming back to this store soon.
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February 2023 by Erick Edward Flores
Although this was first experience ever buying jewelry apart from watches, I wanted to congratulate this location for receiving Julianne D as a transfer.From the start, she was excellent! She tour guided me to just what I had in mind! Coming from the service industry, I hadn't met anyone who was able to have such a professional demeanor yet demonstrate such great personal interest and conversational flow as Julianne. She was both sweet, nice, and funny at the same time!I came in fresh from the gym and expected to be looked at funny, but she was uber adept to help me out from the beginning. I have walked into a Porsche dealership with my card basically flying out of my pocket, but felt shunned by their restraint, likely due to my young age. Walked straight into Audi that same day and made a purchase, while still feeling displeased by the way the other store made me feel.5 stars for Julienne for treating me like a guest! She has great potential, and I will come back solely for her kindness and courteousness.
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January 2023 by Eldor Nasriddinov
Sales Person called “Sofiya” was super rude. Literally has 0 manners no idea how she got the job there
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January 2023 by Eldor N.
Sales representative named "Sofiya" was super rude, she doesn't even know how to behave properly and has 0 manners
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December 2022 by Belle Garcia
This is pandora has been awful. My family and I went to Pandora for the 50% off sale. And as we checked, we noticed something was wrong with the receipt so we went back to ask questions about it. Then a male sale associate name Alex told the other associate that was helping us with the clarification of our receipt not to help us because we already payed. Then he told the associate to hurry up with us that we’re taking too long. Even the associate that helped us was surprised and apologized for his actions. I would not recommend coming to the pandora in Hawthorn.
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October 2022 by Renonta Mason
Service was very professional, Didn't make me feel uncomfortable by not purchasing anything