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July 2024 by K
The groomers have always taken very good care of my dog here.
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July 2024 by Marisa Panzeca
Jordan in the salon is great with my pups. I worked with her at another location before she transferred to Vernon Hills. From personally working alongside her to being on the receiving end of her services, she is by far one of the most talented groomers I've ever met. Whenever I can't provide the services myself to my pets, we travel an hour just to see her. She will always have our trust. Thank you Jordan for your compassion, patience and dedication. You are truly an asset to the company.
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June 2024 by Laura Jo Langley
This is a review for the PetsHotel inside the PetSmart in Vernon Hills, IL. The PetsHotel staff is very caring and thoughtful! I brought my elderly cat to them for overnight stays many times over several years. They provided reports after each stay and gave me a status updates when I called while I was away. I truly appreciated their genuine connection with her. She recently passed away and the team expressed their sympathies and shared grieving by sending me beautiful flowers and a heartfelt card signed by each team member. Very touching! Highly recommend
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June 2024 by Lawrence Blasko
Top-notch staff, store and service.
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June 2024 by p reavy
Casey from PetSmart in Gurnee recently transferred to the PetSmart in Vernon Hills. The loss of him in Gurnee is felt by many customers. He is a great addition to your store. I only wish I lived closer to Vernon Hills so I could follow him. He is an amazing person who will go over and above to help any customer with whatever their need is. Congratulations on having him in your store.
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May 2024 by Frank Mahler
It is the second time my dog got injured during grooming at pet smart. One was in Evanston, one was here. We actually used them only three times in total during 8 years ownership of our dogs. It’s most likely a 66.7% chance ur dogs will be getting injured in the next service. I don’t want to give a bad words to them, but as we never had this issue with other grooming stores, I highly suspect the quality of services from the world’s largest pet store.
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April 2024 by Leonardo Labordeta
Our dog Jackson aka Jax loved it.
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April 2024 by Shannon Lapuma
I seen how they treat employees I can only imagine how they treat costumers….
My mother worked there for over a decade , passed away from cancer while still employed. I returned her keys and everything. And only one person ,the cashier - wished I recalled her name , was the only person with empathy. Management what a joke …
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April 2024 by Jessica Arriaga
I have been taking my dog here for a while and this was the last time. There is inconsistency with her grooming and the staff here are rude.
During our last appointment when I arrived, Juno snapped at me in the rudest way possible and said "did you walk her this time? Because she had an accident last time." I was absolutely stunned because on her last progress report she said my dog did great. I was never even told my dog had an accident. This was odd to me especially since I walk my dog before every appointment.
The woman who was sitting at the computer overheard and laughed.
When I picked up my dog she was still wet and I paid for the furminator. It didnt even seem like she did anything other than wash her.
This was the last negative experience I was willing to tolerate.
I now take my dog to a groomer that actually cares. I am always worried now about my dog having an accident because of my experience with PetSmart but the new groomer said not to worry. That most dogs have the urge to go to the bathroom after a groom so they take the dogs outside to relieve themselves if they need to. Since going to this groomer, my dog has not had any accidents. Also, my dog doesn't appear to be stressed out to the max when I pick her up.
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April 2024 by Matthew Hoover
I would give 0 stars if I could. First of all, most of the fish they provide are sick due to some reason. My tank is set up and established, feeding schedule adhered to, and water parameters are perfect. I purchased guppies and albino cory catfish among others and have spent over $200 here. The guppies all became sick and died within the week I got them. I talked to other people there and they have said the same thing. My tank is almost barren because of this. Yes, they offer a 14 day guarantee, but I ended up going back so much that I ended up losing money due to gas, and then the fish died again anyway! HORRIBLE! Stay away from this store and frankly any other Petsmart. Plus they have deceptive reviews due to the "Local Guides" scam. They pay a service to become local guides, then post fraudulent reviews. I HAVE HAD IT WITH MY PETS DYING.
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February 2024 by Melissa
Audrey was very friendly in person and in the phone. She took good care of our dog and service was quick.
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February 2024 by Indian Doll
The customer care is very rude and careless. They judge people by the way they dressed . I tired to go in there to rescue a cat but because I am very short so they talked to me very rudely like I am child. Speacially when you are person of color like me. They only treat whites and white skinned people nicely ! This is a truth and no one can’t say I am lieing!As a nurse that i am I couldve brought 5 cats if i wanted but instead they rescue team be rude and think that i am minor that just want to pet a cat because they decided to judge a book by its cover.I spoke to the manager he was kind and helpful!
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February 2024 by Dylan Almanza
Bad service
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February 2024 by Roman Segal
Store was full and offers many services that other stores do not offer. I consider this store a premium store among Petsmart stores
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February 2024 by Margene Carpenter
The boys like to socialize while picking out their favorite treats and toys. They will soon be getting their baths and nails done.
